First Choice Home Medical Equipment Review

This company is great on the first day when you need equipment and you are in hospital, but that's where it ends. The staff are generally nice, but that doesn't make up for the sheer incompetence you will have to put up with working with this company. Their phone system is a joke and you will spend alot of time being transferred and on hold. Their billing department should be fired, all of them and replaced with people who know what they are doing. I have been battling a billing issue with this company for 9 months. I made the payments, i have the canceled checks which were deposited/cashed by First Choice. but they applied it to the wrong account and are incapable of corecting this. I have sent them copies of the checks 5 times, had 10-11 calls with them and still, no resolution. This is not a failure of the people on the phone or their techs/ delivery people, this is a result of incompetent leadership at this company and an epic failure of process and training.

It is beyond frustrating and at this point , I really don't have the patients to deal with them anymore.

My only course of action right now is to go to the hospital and speak with them about how bad this company is to work with and they should reconsider their alliance with First Choice Medical or whatever name they are using this week.

I would appeal to everone writig these reviews, call your hospital and complain to them.

AVOID AT ALL COSTS.
I was told from the beginning that my monthly Payments would be $40 a month with an initial payment of $200. My initial payment was around $400 and then a monthly payment averaged around $70 and random payments throughout the month. Then my final bill that broke my back was $377.00 to which they explained that they were only going off the insurance amount. I called and complained and their response was that the $40 was an estimate. I asked them to tell me how much I owed total on the machine which they replied a total of 10 months. I said that is not an amount. They refused to tell me how much I owed. I told them to come get their machine

I have been getting oxygen supplies with this company of 2 yrs now. I placed an order for oxygen tanks to be delivered after 5pm due to work and they had been accommodating due to my work hours. Well on 2/10/21 I called to order my normal supplies which are delivered the next day. When the guy came to deliver my order, it was the wrong size. He told me that I had to call and reorder the correct ones. Well the next day I called and reordered the correct tanks giving the correct size number and the young lady place my order to be delivered the next day. Well the guy delivered before the time indicated on my order form and still the wrong size again and then he left 12 huge tank in my apartment building hallway for me to move into my apartment. I think that oxygen tanks should not be left at someone door for hours when they are not at home, anyone can come by and take one or them all. I called after hours operator and she stated that she would forward my information to a afterhour tech. The tech called back and because I was upset and demanding that someone come and pick up the tank that were left in the hallway. She got mad and hung the phone up on me and when I called back they put me on hold for 20 mins. Then I called from another phone and someone assisted me and then lied about not having an after hours tech available because they left for the day. I was told to once again to call back tomorrow to reorder. Very unhappy customer, when I find another company , I will be changing.

I came into the Quigley Blvd location...and let s just say it was not a good experience. Upon coming into the location I could hear a lady, being rude and condescending to a customer via phone. I was then asked to wait because this same woman Diane would be helpful. Diane came over to me with that same energy and body language. The way I was spoken to and was treated...was the worst experience I have had in my life. I was told by her to, Not waste my time because we-don t handle that here! I then asked to speak with someone else about her treatment and was told she is the Head Person in Charge!!!!

So far everything they have sold me I can find for far less than half price elsewhere and the price quoted is not necessarily the price you're going to pay by the end... I was told $97 and a month-and-a-half later I got another bill for 10 more dollars... send me the wrong stuff then I have to pay to send it back... simply won't deal with them anymore not with all the other options out there

I just call and call get sent from one Department to the other an. From the billing to bipap to oxygen rep. Hold over 20 minutes get diconected. Call back over and over and then get to the right department and get recoding saying they are unavailable. Perfect since I need oxygen tanks by Monday. Since I first started dealing with first choice I have never liked dealing with them.

Had no issues with First choice for a few years then once covid started and them switching to a call center is when it went downhill. Terrible customer service which consists of constant hanging up, orders not going through, no orders showing up in the system at all, and always some sort of "insurance" issue. Do not go here for your cpap or oxygen needs.

I should have know by the 1 star rating. I dropped a prescription off on Thursday for something I needed after surgery. They assured me they would get the needed information from my Dr s office and get it ready for pick up. Monday I called to inquire and they Never called me back. I called again in the afternoon and they were just reaching out my doctors office. I ended up buying the $250 product I needed out of pocket. Extremely poor service. Do not bother! I will also tell my surgeon to take them off their contact list!

Totally clueless if you are lucky enough to get through to them they suck!!!!!!

I normally do not write reviews, but this business has the worst customer service of any I have ever dealt with. All they care about is the initial sale of the machine and reselling supplies (at a much higher cost then almost anywhere else). I have had nothing but frustration when dealing with First Choice (now Adapt Health).