Michelle M

Review of First Choice Home Medical Equi...

I have been getting oxygen supplies with this comp...

I have been getting oxygen supplies with this company of 2 yrs now. I placed an order for oxygen tanks to be delivered after 5pm due to work and they had been accommodating due to my work hours. Well on 2/10/21 I called to order my normal supplies which are delivered the next day. When the guy came to deliver my order, it was the wrong size. He told me that I had to call and reorder the correct ones. Well the next day I called and reordered the correct tanks giving the correct size number and the young lady place my order to be delivered the next day. Well the guy delivered before the time indicated on my order form and still the wrong size again and then he left 12 huge tank in my apartment building hallway for me to move into my apartment. I think that oxygen tanks should not be left at someone door for hours when they are not at home, anyone can come by and take one or them all. I called after hours operator and she stated that she would forward my information to a afterhour tech. The tech called back and because I was upset and demanding that someone come and pick up the tank that were left in the hallway. She got mad and hung the phone up on me and when I called back they put me on hold for 20 mins. Then I called from another phone and someone assisted me and then lied about not having an after hours tech available because they left for the day. I was told to once again to call back tomorrow to reorder. Very unhappy customer, when I find another company , I will be changing.