Findlay Toyota Reviews

My husband got the truck serviced there, the people were quick and friendly.

thanks for my new findlay toyota corolla S 2016 mainmind selling recommend it to my Mayra Jordan and his team financing made possible my new corolla S 2016 THIS IS FOR YOU MAYRA NEW MIND THANKS FOR YOUR HELP ..... good care and
AND THIS IS FOR THE MANAGEMENT OF TOYOTA THOSE SELEBRITIES having would PUT THEM TO GIVE BALLOONS WHICH WANT ANYTHING LESS TENSION CUSTOMER HAVE A BAD HOME CARE MIND WITH LATINOS TO ME saw weirdo IN THE ONLY THING THAT FAIL BUT AS FINDLAY TOYOTA MORE THAN MEETS THE DESIGN I would recommend wIDELY THIS dealer to Y FOR MY LATIN COMMUNITY

thank you findlay for my new toyota corolla S 2016 main mind to my saleswoman I recommend Mayra Jordan and her financing team made possible my new corolla S 2016 THIS IS FOR YOU MORE THANKS NEW MIND FOR YOUR GOOD CARE AND HELP .....
AND THIS IS FOR THE DIRECTOR OF TOYOTA THOSE SELEBRITIES THAT HAVE TO VERIAN GIVE THEM TO GIVE BALLOONS ANYTHING THAT LESS LESS THAN CUSTOMER TENSION HAVE A MAIN ATTENTION MIND WITH LATINOS TO ME SAW ME AS A RARE BUT IN THE ONLY ONE THAT FAILED IN FURTHER FINDLAY TOYOTA MEETS WHAT I GIVE I WOULD RECOMMEND FULLY TO THIS DEALER

I love this dealership! This is my third car and they always treat me amazing :)

I have not always had great luck here but Mark Anderson in service has been great and will continue to ask for him directly.

They ll do anything to sell you a car except enforce their own mask policy

Always the best service and customer care!
John Gartrell is the best salesman very patient and not pushy! Eric Ludwick is the best for financing he get doesn t care what he has to do he will get you what you need!
THE BEST TEAM I could ask for!

Antwaun the sales consultant was absolutely amazing!!! Everyone there was so helpful and courteous. They made me feel like part of the Toyota family. Alex the finance manager was also great. Alex was so patient and understanding when getting all the documents signed. I couldn t be more happier with my new 2021 Venza!! Antwaun made the pressure of getting a new car so relaxing!!!

I want to thank everyone who was involved for there respect that was shown to my wife and I . Doug Brotherton.

This is our fourth car we ve bought from Robert Anderson @ Findlay. He s great, obviously as we keep going back. Ralph was great too! Everyone was great. We love our new RAV4 Hybrid. Thank you Findlay Toyota.

Nicklaus, my service writer is very helpful, he deserves a big raise.

My salesman Tommy was awesome. He was able to work with me and my Dad. I m in my 30 s and my Dad is in his 70 s and hasn t purchased a new car in over 40 years. My Dad isn t the easiest guy to please but Tommy was patient and never became annoyed with my Dad. I appreciated the fact that Tommy could work with both of us and adjust his style to accommodate both generations. In my opinion, this is the sign of a great salesperson, being able to work with a younger generation and an older one. Our needs were different and my Dad had very specific criteria he was looking for. Tommy was able to research this and provided exactly what we asked for. I wouldn t hesitate to request Tommy if I was purchasing another car .

I wouldn't take my vehicle anywhere else other than Findlay Toyota.

Adrian was great. He was very helpful and informative. Thank you Adrian.

Really appreciate these two for their knowledge and understanding, honesty and professionalism. They are both outstanding as is the service I received while shopping for my new car! Hope you're still there when I need the nest one. Thank you.

Excellent,100% recommend thank you to everyone at findlay Toyota! Especially Aaron from sales and Adrian my finance manager you guys are absolutely amazing thank you!

After a car wash vehicle looked worse than before the wash. People that move cars speed without concern of people standing in waiting area. Non use of seat covers or floor. Letting cars stay running in service area and why not they don't buy the gas

Keone "KC" Carreira was an Awesome salesman. We communicated through email first, on what I was interested in buying. And then we set an appointment to meet. As soon as I set foot on property. Keone had everything set up. He was efficient and knowledgeable. Next thing I was signing papers. Thank you Findlay Toyota at the Auto Show mall.
Samuel W. Delos Reyes

Unable to meet my terms....shocked that toyota could not meet the consumers needs....

I have now been a Findlay Toyota customer for 3 years. In that time Doug, or Doug E Fresh people there know him as, has help not only me but my family as well. I will never go to another dealership/sales agent again. I recommend him to everyone looking for a new car!!..

Worst experience ever. First time financing a car through Toyota. And like many people they give you one price and then change it. Don't recommend Findaly Toyota

I took my Rav4 in to be serviced at 30,000 miles. The associates took care of my car and discovered my battery didn't pass inspection. They changed it out saving me from a dead battery which is never convenient. Thank you for taking care of my car and giving me peace of mind.

Dave Glenn provided a hassle free experience from start to finish. Helped us find what we were looking for with patience and a sense of humor. This is my go to dealership!

Toby was my salesman. He was so attentive and listened to my needs. He was not pushy and totally worked with my not so awesome credit but I still ended up with great vehicle at at even better price. Thank you Toby and Findlay!!!

I had only an hour to come into the dealership and lease a RAV4. Fred Motaman was able to beat out everybody s best deal in town. Not only that, but Fred assigned me the excellent Payam Hamzehi to ensure I was going to be out in an hour. Payam definitely delivered with his great service and I was out of there in an hour. Can t forget the amazingly fast yet thorough service from Kirk Alexander in finance. 10/10 across the board for Findlay Toyota.

When we took our car into the service bay, we were worried about what kind of problems would be found and if we could afford them. Buddy was very efficient in explaining everything to us and providing us with much needed options to choose the right path to take. We knew a lot of work would be needed, but when it was all said and done, It only cost about half of what we expected to pay. They gave us many choices that we were allowed to take our time in deciding. Never rushed into anything. Everything was detailed extremely well. This is a very thorough repair facility, and we will be forever grateful.

Service advisors told it would be about 1 1/2 hr to 2hrs for service. I was completely done a little over a hr with the first inspection service and wash. Thanks again for all the great work and excellent service.

first impression salesman too busy talking with other salesman to help me to buy a camry. I will now buy somewhere else.

Best car buying experience yet. Walked out happy with a beautiful new car. I initially contacted Findlay Toyota and spoke with Yoshi over the phone. He pre qualified me and I went to see him the next day. He was helpful, approachable, and sincere. Since Yoshi was training we had the pleasure of speaking to Michael Rodriguez upon arrival and he handles our deal. His title is " internet sales manager" however he is so much more. Kind, genuine, honest. I cant say enough good things about Mr. Rodriguez and my experience at Findlay Toyota. I have bought cars at other dealerships but I will never go anywhere else again. Please keep up the good work and I hope all the team at Findlay Toyota is as wonderful as Michael Rodriguez is and pleasant to work with as Yoshi was.

The initial visit, which consisted of returning a leased car and signing a new lease, was fine. lt was the aftermath that was -and still is- a nightmare. For years we have gone to Centennial Toyota for all of our cars and have always been very happy. But when people told us to try Findlay Toyota and Jacob we decided that for our next car that is what we would do. Our son-in-law had leased a car almost three years previously from Centennial with my husband as cosigner. Towards the end of the lease he found out he has a rare form of terminal cancer and because his condition was no long able to drive. About this time Findlay Toyota ran a special that if you turned in your old lease and leased a new car from them they waived (or paid, not sure which) the last couple of payments of the old one, so we decided to turn in his car to save him the last payments (he has not been able to work since before he was diagnosed because of the pain) and we would lease a new car for me. Went to Jacob, he was very nice and everything seemed fine. He checked the car we were returning, said everything looked fine (just please bring back the books for the car), took it back and leased us a new car. Then the nightmare began. Our son-in-law received a bill from Toyota Financial that they found two little scratches on the car that needed to be fixed, so he now owed them almost $500 for those repairs and the missing books (which had been returned to the dealership but apparently were never put back in the car). We called Jacob to ask what this was all about, and it was only at that time that he mentioned that Toyota Financial sends a third party out to check the car after it has been turned in. First we asked for the car back so we could find a different solution, but he said it was too late. Then we asked him to please take care of it, since this is the first time we were hearing about it (this was our first experience of returning a leased car). He said he would see what he could do and that is the last we heard from him. Because of the situation with our son-in-law (in addition to having to deal with treatment for his cancer he and our daughter also had a new baby) this matter has not been foremost in our minds (even though it is affecting our credit). Both Toyota Financial and the collection agency they sent the bill to (they have been very understanding and trying to give us time to get it resolved) told us to go back to Jacob and also to speak with the general manager - that as a gesture of good customer service they might take care of the matter for us. Unfortunately, both Jacob and John had the same attitude. They gave us a good deal, they sell lots of cars and this is not their problem. John even asked why we came to his dealership to do the trade if we were so happy with Centennial? If only we had.

Great sales team! We returned to this dealership to purchase another vehicle. I would recommend Findlay Toyota to everyone!

Not the best service $300 to replace one tire from my hatchback .
I took my cae couple days about a flat tire they said everything is good now a couple days later same tire flat again so my question is do they work in ur car when you take it in for a service or any other stuff. That u need for ur or they just take ur money ..

Great experience all around. I had been in contact with the internet sales division and worked with Mike Rodriguez. He let me know when the make, model and trim level of the vehicle I wanted was available. The financing side was quick and painless, and the green slip was ready for pick up within a week. There was a minor scratch that needed to be buffed out, so when I brought it back, the servicing department knew I was coming in and they took care of it in under and hour. Findlay has figured out the formula for great customer service.

Great service from Andrew Wilhelm and his team. Thank you !!

I have been purchasing and servicing vehicles from Finlay for 13 years. Great place.

Excellent! James was my salesman....patient and very professional.

Gilberto has been fantastic since I started leasing Toyotas with Findlay in 2017. He made my last 2 leasing processes quick and painless. He even calls from time to time during the year to make sure my car is still up to par. Very kind and professional. Overall I m very happy with Findlay. Would highly recommend!

Excellent and quick service. Took my car here for an alignment. Zach helped me and he was very polite and answered all my questions. Thank you!

At Findlay I was able to get the right car at the price that I wanted. I am happy with the salesmanship, however was highly disappointed that the warranty I was told that I was getting with the purchase was not actually what I recieved. I felt forced to shell out an extra $3000 for Toyotas extra warrranty to make up for their mistake at selling me something that wasn't actually there.

Gino and Ash were great all through out. They're very professional, knowledgeable and courteous. Would highly recommend both, and Findlay, of course.

Courtesy and amenities make waiting for vehicle check ups a pleasure.

Emilio in service!!! You were so amazing to our family and getting our needs met. We have had horrible luck with a couple of other dealerships in the area including where we bought our truck. Emilio was such an amazing employee that we decided our next vehicle purchase will be theough this dealership! Thanks Emilio!

Would have purchased but no Tacoma in stock. Really like the sales guy. Check em out !

Great customer service! I have been a customer at Findlay Toyota fir over 20 years. The service has been excellent most if the time. Times when it was not so, I informed them and the problem was corrected.

My salesman is so special. Even now when I don t need a car, he has called to say Happy Birthday and also to check to see if I am doing well.

You have trained all of your staff well in customer relations!! Thank you

Me and my Girl went looking for a Rav4...Contacted a salesman and he said come on down. We arrived amd were surrounded by aggressive salesmen. Our original sales guy who we wanted made no attempt to take over sale from a slacker green kid salesboy helping us. He bragged they sold 800 cars a month at dealership. Told us of a 2010 rav4 w 74000 miles that had been traded in. We checked it out. Price quoted was 11500. We put down a deposit .and waited to drive it after used car recondition..Car was posted next day for 10200!
The salesman would not honor there own internet price! TOTAL SCAM ..Ended up buying a 2014 rav4 from a honest dealer..
Mgr. tried to fix it..but hey already bought a car...Findlay Toyota is a HIGH VOLUME DEALER w no time for lowly customer spending only 11500..but yeah rip em off....wonder where extra 1300 was going...oh I know..in the salesmans pay check...he told us the extra 1300 Was a standard reconditioning fee...totally false

Unfortunately my wife and I did not have the best experience. It started off good, but then it ended poorly. We did end up buying a vehicle there, but mainly because I knew what to look for in a van and know that Toyota Siennas are a good quality minivan. Our salesman was John Gartrell. He was nice and welcomed us. I told him we were interested in the minivans, and John began his pressure buying ploys, by saying things like, "these minivans are going quickly", and "I almost sold this one the other day", and "there is a long waiting list to get new ones". It was very annoying to feel that kind of pressure. When you are willing to spend $40,000 on a new vehicle I better not feel pressured. I know it is typical car salesman experience, but I still don't appreciate the lies. John always seemed hesitant to let us test drive them. He was always like, "don't drive far", or "see you in a few minutes", or "I just saw your wife drive by, she should be here soon", when in fact she just pulled out of the parking lot. John never asked me what features I am wanting, or anything else. He asked, "do you have kids?" Yes I do, then he said you are going to love leather seats. I have owned a minivan for nearly 5 years without leather seats and had kids in it, and we were fine, but John didn't ask if that is something we cared about, or if we wanted an entertainment system (which we did). I mean he could have gotten a lot more out of us if he had just asked us.
We came back later in the day and said via text that I was interested in buying the car, but that I wanted to check a few more things of the car, before we buy it. John had already taken it back to get it washed, which is nice, but we had to wait a while before it was ready. We started on paper work, and John said he wouldn't have us sign anything until we got to check the van out again. Well he lied of course, and kept asking us to sign to get our credit checked, and then sign and pay to put a down payment down all before we got to check out the car. I told him no. It was frustrating to feel the pressure. We checked out the car. There was a DVD player in the vehicle, but we couldn't really test the functionality of it at the time (bad mistake), but John said it worked and that we could control it from the front. We should not have believed him, but stupid that he didn't know. You actually have to their $250 remote controller to get full control of the entertainment system!!!!! John will not get us a remote controller unless we pay for it. He says he can't promise getting one, because they are hard to come by. It has been two weeks since the sale, and I have emailed him 5 times about it, but now he will not respond. Also I tried negotiating the price down a little bit. He said he can't come down on it, but that he would throw in an extra key, and that we would have to come back later, and it would take about 1 1/2 hours to program the new key. Once the key got into the dealership, I texted John and said how long will it take to get the key programmed, and he said it is ready to go. It was the other original key form the previous owner!!! So he kept flat out lying to us!!!
The last thing I want to mention is that the finance guy was pretty rude at the end as well. He did well getting things set up, but then he mentioned the dumb extended warranty. I asked him if we needed to sign up for this now, or could we do it later. He said, "you need to do it now, and so it is part of the contract" Which was a complete lie. The price of the warranty was $4000. We initially said no, then he said he could give us a discount of $1000 for being a medical worker. Why didn't he offer that first!!!?? What a liar. We still said no, and then after we finished an hour later, and said if you ever change your mind you can still get the extended warranty!!! What!!!??? Also he made fun of me to another employee for not getting the warranty. What a jerk. I did not like him or John. They have both lied to me. Don't go here, get a Sienna somewhere else!

Very professional. I will never go back to David Wilson's Toyota. Findlay explained everything in detail. Great job.

Highly competent, friendly, and helpful staff. Reliable attention to detail. Extremely satisfied with every experience.

Always a pleasure to get our vehicles major service completed by Toyota. We trust Toyota! I know it s hard to trust dealerships nowadays but Findlay Toyota is consistent and transparent.

Thanks!

L.Allen

My experience was by far the best out of the few dealerships I went to. Steen really helped with every process in my purchase, from start to finish. He didn t pressure for a sale like most others would, he listened to my concerns, budget and wants. Providing me with the car buying experience I was looking for. I would recommend him to anyone looking to purchase a vehicle.

I inquired about a 2020 rav4. After my initial phone call with the internet sales manager I received no further information. After 24 hours of silence I went to David David Wilson toyota and drove away with a rav4 with an interest rate I would never thought I'd get. Maybe john Barr should change his slogan from "I'll do anything to sell you a car" to "I'm too rich and snobby to deal with people that is a 50/50 probability of getting financed". And this is my third time trying to buy from them. Definitely my last. Don't bother wasting your time here unless you have at least a 700 score. If you have less they'll treat you like you're beneath them.

Darryl Gallow is the best there is! We came a couple hours before closing one night to look for a 4runner and no one bothered to even greet us while we walked around outside by ourselves. Well, Darryl was on his way out and saw us wandering around and asked if we needed help looking at cars. He showed us what he had available and I just KNEW I wanted that 4Runner. We are super busy and are on a tight schedule so most of our communication after that was done via text. I had to return my lease EARLY and purchase a new car. Just one week later, I drove down to pick up my new 4Runner. The next day I dropped off my lease. I was in the financing office maybe 30 mins just signing paperwork because Darryl took the time to go over ALL questions my fiance and I had about pricing. What you see if what you get. Super transparent. Extremely happy with our purchase and all the help provided by Darryl. He is the only one who took us seriously as buyers and didn't brush us off because we look young and rolled up in work-out clothes. Thanks Darryl!

The best trusted dealer in town. Great service always. Thanks Findlay Toy.
Also special thanks for Service Advisor Brandon Tabor. - Andrew 15' Sienna

Alex, our salesman was fabulous!!! I would highly recommend him to anyone!! He made the experience fun!!

It's nice when people are actually trying to help !!

Pretty fast service but prices are higher than smaller shops. Every visit includes a courtesy car wash. Been going here for almost 20 years, followed them from their old location.

Would not negotiate fairly on a purchase we made for my son. Sales manager Iman took advantage of the situation and noticed that my son really liked the truck and only negotiate $100 of the asking price. Extremely disappointed at this dealership and the way they did business. Since I was helping my son get the truck, I didn t want to let him down so we eventually got the truck. But I will not ever go to this dealership again.

If you're a chick the men here will just hit on you to buy a car. Even if you just bought one and are getting your car serviced. Very male dominated place. It's uncomfortable.

Sale associate and managers just lie to you , they told me one price and ran my credit for way more then what we agreed to, managers reached out to me and there own employees lied to them. Would never give referrals here and do not deal with Rudy K. Or manager Daniel, both are ready to lie to you. Worst experience for buy a car here

Antwan and Kenneth were terrific. They made it absolutely painless to spend our money. They were so polite and considerate that if I were 60 years younger I'd want to marry them both.

Steen was very knowledgeable about the vehicle and all of it's features. I was in and out of there in less than 10 minutes after working the deal over the net!

I always can count on my Toyota dealer to keep my car serviced, and up to date on all warranty recalls! Thank you, Chris Findlay for your consideration of my needs and keeping my family safe!

My first visit for scheduled service. I was helped immediately. The area was very outside and inside. Plenty of comfortable seating if you wait plus complimentary drinks and snacks

EVERYBODY COULDN.T DO ENUF TO MAKE ME HAPPY WITH MY NEW 2015 TOYOTA SIENNA LE !!

Thank you to Alex Pax for being the greatest man ever. I had no intention to buy that day but I just could not say no. He was like talking to family. Thank you again Toyota for the best experience in my life. This is my 8th car and the best one yet. Ask for Alex Paz...He is amazing!!!

In additional my experience about the service and the salesman was great.
Thank you for your kindness.

I have been going to Findlay for over 20 years!I go no where else.When i buy a new car i will Drive from New York to Las Vegas to buy my car at Findlay.Carlos The Manager is THE BEST!!!!Always very helpful.My salesman Paul was The Best!!Everyone goes out of their way for me.Thanks Guys!

As always service adviser Andrew Wilhems was great and so was service.They help keep our six year old 4runner like new.

I am a fussy buyer,, Melvin and Kris We are patient and understanding. They went out of their way to find the vehicle right for me. The deal was awesome!

After patronizing this dealership's service department, I made the mistake of going to an independent shop. It turned out the prices were as almost identical for the same service. I not only returned to Findlay, but also purchased a Tacoma from salesperson George, who was amazing.

Last time I took my car to get serviced, the right front tire, and right rear tire valve cap wasn't even tightened. The air pressure in my tires was around 37-38 psi, owners manual recommends 33 psi. Even though having loose valve caps is nothing major, it was a disappointment. If the tech didn't tighten the valve cap, what else could he or she have missed? Do I have to worry about my oil filter coming loose, or my wheels? I know their service department is really busy, but I always feel I'm being rushed by the underwriter to get out. Like, here's your car, now hurry up and pay and get out. Also their prices are kind of steep. To replace my engine air filter and cabin air filter, it was priced around $90. I ordered both from Amazon for $24 and did it in five minutes. If they didn't give complimentary lift rides while you wait for your car to be serviced, I would've gone somewhere else.

Polite, knowledgeable, low pressure sales assistance from Toby. Got a great deal on a Rav4. Friendly and efficient finalizing of financial details with T.J.

After weeks and weeks of searching for the perfect car we have finally found the right one thanks to Findlay Toyota. Our salesman Johnie Lewis has been the best one we ever had, his honesty and help in finding a car able to suit our needs was outstanding! We will definitely stay with Findlay Toyota for all our car needs.

Pretty gross. No social distancing and no hand sanitizer.

Excellent customer service and ended up with my first car! Brand new 2016 Toyota Corolla!

Excellent customer service and the car was completed on time. Thanks for the Lyft ride.

Today we walked in without an appointment and was approached by Micheal Rodriguez at Findlay Toyota. He was the best! He Listened to what we wanted got us our options and made the whole process a very easy and seamless experience. I highly recommend Micheal and the Team at Findlay Toyota. Leaving a satisfied customer

Bed service, the manager it's very incompetent and unprofessional,
Stay away from this bad place.

This was my second time around at Findlay Toyota. I love my sales Aaron May. He is a great! The whole company is wonderful too. If you re into looking for a vehicle go to Findlay Toyota.