Fiat Auto France Review

RUN AWAY !!!!!!
Purchase of an unlicensed car from them.
4 years of legal proceedings ...
And even if they were all wrong they won.
They have money therefore necessarily ... Shameful !!!!!
Dishonesty !!

01.30.16.70.00
FCA FRANCE switchboard operator who hangs up on the face of the customer BRAVO incompetent to pass a customer service continue as its to advance the 1 star brand which is worth 0 long live the customer service of the brand with the star or the diamond

very good company except that since my purchase in vao I still have only one key for my fiat bravo 2

I strongly advise against leasing with Fiat. FCA Finance customer service never answers the phone.
The response time to emails is very long.
No reactivity, no desire to satisfy the customer.
To flee !

These 5 stars for the management of my file by Ms. Djelloul. She did an exemplary and professional job. I was informed at each stage of my file until it was concluded.
Thanks again. Mr. Thierry IVA

While Fiat has 77% of the market, it sells motorhomes for over 65,000 with an engine problem.
Since May our purchase of a new campsite, the engine stops, slowing down and then starts again. Nobody finds the breakdown so impossible to drive and plan for 1 trip! For the medal they are strong.
Holidays canceled soon September. When will we see our motorhome running smoothly!

Fiat does not accept their errors, I had a meter problem, it did not work at all, I had to change it. A fine bill of 700 and Fiat did not even want to make a gesture despite my efforts to contact their services because supposedly their services are not informed that it is not a recurring problem while several vehicles of the same series that mine have been recalled for this problem. First and last time I buy Fiat. Strongly that I get rid of this brand is to flee.

I have a Jeep grand Cherokee year 2015 it has 80000km its engine hs the estimate it is at 22 234.60 it is not what to do ????????????????

Here is the response from FIAT FRANCE following a simple request for manufacturer participation on the part, namely the HS clutch kit at 58,000 km and 5 years for 900 euros !!! : (standard answer, everyone to make an opinion, not even 20% or 10% on the piece !!! nothing nada)
"We are following your request to participate in the repair costs on your FIAT Qubo (chassis number ZFA2 ..............

We would like to point out that quality is for FIAT its primary concern when creating its entire range.

Your vehicle has a contractual warranty of 2 years / unlimited mileage from the date of entry into service.

Only the costs inherent in the product and arising during the warranty period are borne by the Manufacturer.
Once this period has expired, the costs are borne by the owner of the vehicle, as is customary for all makes of car.

In order to best satisfy our customers, we are however always ready to study any request with the best commercial spirit and according to a certain number of parameters.

A careful study of your request has revealed that we cannot grant your request for participation in the costs incurred for the repair of your vehicle.

Sure of your understanding, we thank you for contacting us and please accept, Sir and Dear Customer, our best regards. "

Super disappointed, bought a JEEP RENEGADE 5 months ago with 30,000km, traveled 7000km and clutch hs, manufacturer warranty in progress but not obsolete for this problem .... 200 at my expense and they do not want to know anything ... .it makes you want to stay at home ...

0 ... problem with my vehicle followed in dealership ... distribution kit changed just a year ago at Abarth with a fault on the water pump, Abarth refuses to take care of the repairs without taking the vehicle to the dealership except that the nearest garage is 100kms from my home.
Troubleshooting not taken care of by abarth of course .. you have to manage ...
Customer service response: take the vehicle to a dealership 100 kms away at my expense, risking engine failure and refusal of support if the vehicle is repaired in a garage near my home ...
The dealership where the vehicle has always been followed does not care ...
My usual garage could quite do its job by taking pictures to prove this problem and charging for the part but obviously when it comes to admitting your mistakes and paying no one ...
What a lack of responsibility ... and understanding in the problem ...

Leak on clutch release bearing of fiat Ducato 130 multijet HS at 28,000 km Fiat does not take charge even after several steps from the dealer, and sends you on the pink while this is a fault recognized by Fiat repair shops but never written of course. repair at SDVI Poitiers for the modest sum of 1043.82 .
THANK YOU FIAT ........

just to share my experience i just bought a 500 x brand new o km after a week unexplained failure on a fast track back to the garage for 2 weeks impossible to give me an explanation off put maybe they would have gas instead of unleaded !!! VERY PROS !!! the customer service FIAT ITALY did not want to do, nor the exchange of the car nor extension of guarantee of one more year compared to the extension of 1 year that I granted the garage (only the garage has prolonged by 1 year the guarantee, pietre compensation in relation to the damage) be very careful if you buy a fact 500X you can find yourself in this situation and after no one to repair their deficiency, so we end up with many parts exchanged that are no longer original after one week when we bought a new vehicle
Basically, FIAT SAV ITALY is completely fugitive once they sold you the car, except that they put in your hands an accident car! BEFORE YOU BUY AT THEM, know that your new vehicle can break down after a week

To have an unfortunate paper catalog Stelvio: it 's a galley and besides, I will not have it. Do I have to buy a DS7, they give catalogs, they
...

buy a fiat talento 8 days ago no antenna I ask for a 2l on the order form it is a 1l6 6months for covers I go on oscaro my unknown plate threw customer c is finished to flee quickly c is inconpetent he have nothing to do in shameful concessions to flee

Having been received this day at Village Motors 19th, I wanted to make my experience. JEEP customer for a long time, I wanted to thank you for the quality with which I was received today for a RENEGADE ..
Courteous, welcoming, and very professional seller. Even if he confessed that I had just started, the TOP.J bought my car from them ....

Very sad ... my wife has a Fiat 500 that has so far 30000 Km.
When changing the timing belt (at 30000 km, that too is a gag!) The garage told me that a gearbox was HS and therefore obligation to change quickly (1000 to 1200 without touch the clutch !!). I therefore turn to customer service because at 30,000 km, change a gearbox seems to me to be a manufacturing defect. The customer service contacted me to tell me that the car was no longer under warranty (thank you, I knew it!) And to tell me that it is necessary that the car mechanic opens the engine and establish a quote for compensation possible. It's a joke ... I'm asked to dismantle a box (so obligation to do the work at Fiat) to establish a hypothetical compensation.
Conclusion: The Fiat 500 is a car very cute certe but the mechanics is very very fragile, find out on the net and you will see that it is not a case as the trouble is great.
For my part, I decided to separate from this car in the state (without work) but of course to notify the buyer, who will be a mechanic.
As for Fiat it's over forever ... by by Fiat. Big kisses from a former customer ...

Problems with a car can happen but that it is recurring and with non-existent support is a shame!

Fiat Tipo from 2017, 79.000kms: Lambda probe HS, Clim HS supported 0
BVA HS: 60% support.

Brief first and last Fiat!

Hello, unpleasant telephone reception, for my question on the gas to be used for the air conditioning of my Panda I am sent to customer service in Italy (but French mother tongue, please), after 14 minutes, the lady (as unpleasant as his French colleague) advises me to go to a garage. No one at home !!!! Fiat that's it

I want to try a great Cherokee SRT8 I call several concessions they tell me they do not have any kind of vehicle the last one tells me to call Customer Relationship I call Customer Relationship Customer Relation tells you to call in the dealerships do not care who afterwards we will go shopping for our cars abroad or with agents.

Hello,
My Fiat experience: I have just purchased a Talento equipped Van for an amount of 49,000 that I recovered 200 km from my home, ON THE ROAD THE ADBLUE PUMP TO LOSE !!!!! AND SINCE ITS ACQUISITION 40 days ago, I still haven't got it back!
Fiat does not even keep me informed of the evolution of its immobilization, the duration ......
I find this way of proceeding respectful especially when I see the price of the vehicle and that in parallel I also have 1 new panda and two freemonts bought new also in concession.
Not even a commercial or other gesture on the part of FIAT.
Therefore due to my experience I do not recommend this brand.

Unable to reach the service on the phone
Unbelievable

We have just acquired our 5th Fiat (a 500X) since 2009, at the J.C.Le Gallou concession in Corbeil. We take this opportunity to highlight the courtesy and the unfailing professionalism of its manager Lionel LANIQUE and the service manager Daniel CALU who have always reserved the best welcome and given complete satisfaction, hence our loyalty.

FIAT SUPPORTS HEALTHCARE PROFESSIONALS DURING COVID
Health professional in liberal activity
I draw your attention to the problem encountered during the period of confinement. No repair is validated to date in view of inconsistencies.
Problems encountered on several occasions, not diagnosed by the garage .... until the day when my vehicle does not move any more .... in full round .... I am unable to provide care to my patients ... no loan vehicle of course.
Today I am told more than 3000 euros in repairs ...
No recovery in estimated condition, I am still waiting for the call from the commercial
It is a pity to arrive there but you will understand easily that this lack of consideration is harmful to all

Hello,

I come to relate my misadventures with the Alfa Romeo brand which I remember was bought by Fiat.
I bought an Alfa Romeo Brera from November 2011 with the Blue & Me Nav (GPS) option.
I wanted to update the cartography which is on a NavTeq USB key.
I go to the Here site and when entering the reference of my car, a message informs me that the product cannot be found.
I call French customer service for the first time (in Italy) to report the problem and ask them how to update my GPS.
Please note that the Alfa Romeo customer service people are very unfriendly and not very competent.
First answer: You have to go to a dealership to update.
I called 5 Fiat garages and none know how to do this update.
3 weeks later (I no longer count SMS and calls) a woman calls me to tell me that there has been no more update to the Blue & Me Nav system since 2010.
Initially, she told me to buy an SD card because she had confused it with the Nav radio GPS.
Then, she advises me to turn against the seller or call on my legal assistance to request compensation from Alfa Romeo. Gag!
This person was very unpleasant customary to Alfa Romeo customer relations.
The former owner bought a new car at the end of 2011 (more than 44,000 at the time) by paying this option over 600 for an obsolete and more maintained product.
Bravo Alfa!
She tells me that I will receive an email containing the answer she gave me (I wanted a written record)
An hour later, I receive a blank message (hello transparency).
To date, I have no news!
This is my first Alfa and it will be the last.
I was much better regarded by French manufacturers who offer much cheaper cars with much more competent and pleasant customer service.

Refusal of the assumption of responsibility for a repair of a semi-automatic gearbox on Fiat 500. Vehicle of 3 years and 26 000 km. Fiat's refusal of the existence of a hidden defect. The box is worth 1/4 of the sales price of the vehicle.

02/2005, I buy my new 147 GTA. 3 months later and the car totaling 2000 kms, the rocker panels are split vertically without impact. Refusal of warranty by Alfa. 12 years later and the gta totaling 21000kms (it's no joke) I decided to replace my split rocker panels. 580 euros the unpainted plastic rocker is 1160 euros both. If not take people for idiots! (for a piece of plastic that comes out at 20 euros to break everything factory price ... Pfff).

I ordered a new Fiat at the last open days, not being delivered on the scheduled date, I contact the Fiat dealer and I am told that the order has been canceled without any explanation. Is it common practice at Fiat not to respect a sales contract, to sweep it aside with a wave of the hand without even warning the customer? Is there a commercial ethics at Fiat? For several months, I have tried in vain to reach them to make them listen to reason and to respect the sales contract, but I have no more news, when I call they are always "in a meeting" and never call me back. I am sickened by the contemptuous attitude that Fiat is inflicting on me and therefore the damage that I suffer.

I was very fortunate to have dealt with certain members of the staff of FCALEASING FRANCE; I had a remarkable welcome. I thank them for their professionalism, their listening and their kindness. They helped me a lot to solve my problem when I sold my vehicle to buy another one, in a concession competing with a LOA with another credit company; this concession dragging its feet to pay FCA Leasing. Again a big THANK YOU