Ferntech Inc Review

Brilliant store with very knowledgeable and friendly staff

These guys are top notch, know what they are talking about and provide excellent customer service even when you have a million questions. Thanks Again!

Super happy with the informations and service I received. They know their stuff and are very friendly.

A great place to go for all your DJI drone gear. Great service and the staff really know their staff.

Worse experience ever, mistakenly parked in a lot next to the building thinking it was dji parking but turns out it was privately owned and got towed in under 10mins. There goes my drone money.

Excellent shop. Very well laid presentation and knowledgeable staff. Has got an enclosed area where you can test out products. Good customer support

Fabulous service from these folks. Very impressed with the same day delivery of our new drone and accessories. Prices were very competitive to overseas options so was very happy shopping locally.

Cheers for the new drone Ferntech!

Great customer service this morning!

A prompt and informative reply to my emailed enquiry - thank you.

Only authorised DJI store in Auckland! It has everything what a camera drone store can ask for

Very very slow! I feel rude calling them like 3 times asking where my drone is and when it s being delivered! It s been over a month and I understand that it s COVID and things take time but I m still waiting for my drone to come ove paid for it all and rang them and emailed them they say it s on the way but I m still waiting and I need it for work. Sorry to leave a bad review but I really need it.

Quick and efficient customer service! Awesome people!

This shop is what you would expect from a specialty apple type store. Great customer service, and very knowledgeable of DJI products.

The Phantom 4 Fishing Combo arrived virtually the next day. Possibly the best packaging of any product I have ever ordered. Very professional. Getting used to it with help from a local expert. Don MacK. Putaruru.

Always great communication . Good quality. Quick turnaround

Awesome variety of DJI drone and camera products and accessories. Attentive staff to answer any questions you may have. Its a well laid out store located in a central city location with lots of free parking out front. They even have an enclosure to test out drones in a safe environment.

Friendly people, was extremely fast with my repairs and costed ALOT less than other places.

This DJI store just launched in Auckland in June 2017. It's located just next to a bridal studio. The floor area is quite small, with just two tables featuring the Inspire, Phantom, Mavic, Spark and Osmo. It's great that there is a considerable range of accessories including the Goggles. A 3 meter square demo area surrounded by a net. Accepts credit cards and parking is quite plenty. I guess they wanted to keep costs down by not opening in the CBD or any malls.

Always a great team to deal with and always willing to help us out on the tricky drone and action camera related questions. DJI is awesome product.
We love the overnight shipping too.
Thanks Guys!

It's been almost 8 years since I've wanted to get a drone, a big up to Jaco and the team at Ferntech for making my dream become a reality, thank you guys for your great advice and service for my new purchase of the DJI Mavic 2 Pro!! I will defiently be recommending you guys to friends and family

Bad experience with the technical service. They charge me just for telling me something that I already knew. They told me that I had to make a repair (unnecessary) and charge me more than the Deone is worth.

Fantastic assistance from the team here when I had issues with my drone on my first flight. They explained the quirks and getting it setup and now all is well.

A nice little shop to view all the DJI products including their latest drone technology. They are also a service centre for DJI products.

Good experience. They really like to push the refurbished models (probably the most profit for them). I went in knowing what I wanted though so no big deal.

A DJI Fan Week event has been created for today 29/1/2018 which is a Public Holiday. I was so excited and then disappointed when I got there. It not happening - nothing was on the event Facebook page:( They should have done better than this.

Bought a DJI Mavic Pro from here. Staff were very helpful and quite knowledgeable.

Sold me a faulty drone straight out of box that I needed for a job. Had to drive for 6 hours to their store to get it fixed. This cost me money. Didn't actually apologize once for the inconvenience when I drove to the store. Would order elsewhere in future.

Great customer service! Awesome team! extremely helpful and accommodating! Keep it up guys!!! (-:

These guys are great.
Straight up and honest appraisal on what the best product is for you.
It's not about what they can sell you, it's about how they can best serve your needs.
Thank you for your integrity guys :)

Great location with lots of parking. Staff are very knowledgeable and friendly which helps when you go in for your husband and don't know anything about Drones!

As the only DJI agent in Aotearoa they have the largest range in store and best sales support.

Good customer services team. Always happy to answer any questions about the products they sell.

Excellent service. The staff are very friendly and helpful.

Have brought everything from here previously. Mavic 1, 2 and osmo pocket plus extras. They would not price match PBtech for the osmo action ? I was quite annoyed by this as I have always purchased my DJI gear here and spent a decent amount previously.

I'm always impressed with the professional help and advice I receive from Ferntech.

Would've been 5 stars if their EFTPOS machine was more up to date since my cards are all on my phone I had to get my partner to send a picture of my card to conclude the payment.
A High-tech store is expected to have a High-tech EFTPOS credit card machine.

Super friendly staff, had what we were looking for.

I have always had professional service and products from Ferntech. No question to there technical staff has ever been treated as too dumb. Great patience when dealing over the phone with noobies!

From go to woe service was friendly and efficient. These guys rock and their communication keeps you informed all the way.

End up buying more than I should have. Great service.

Awesome place, great service and drones all around.

The guys there are good to talk about any thing drone.

Ordered yesterday at 4pm the new DJI Mini2 it was delivered this morning we are in Whangarei. .Never had something delivered so quick, great that you guys had the DJI mini2 ready for delivery.

So far my personal experience leaves a lot to be desired. I had high hopes for service and experience sadly... Sadly I am still waiting for my order to be corrected.... update ....I received a phone call this morning thanks for the offer of delivery in person to my home .wow top 10.. great service offered.

Modern high tech 'Apple Store' like look with a full range of dji products and knowledgeable enthusiastic staff.

Extremely slow, sent a faulty drone that is meant to be new. Came in a used box. Shocking communication.

Best product range - best customer service - best deals - love this place

very disappointed with this seller
they listed an item on trademe on $1 reserve and i was leading the bid and they remove my bid and relist the item. i am authenticated member of trademe .
will never recommend them.

First customer to walk in this shop very friendly staff who have good knowledge and represent a fantastic company

Good service with great products,,(wish i had more money).
Got what i needed so thats great
Thanks ferntec

Very impressed with service, i ordered new drone batteries at 1pm, they had arrived (Tokoroa) by 8.30am the next day. Will be sure to shop again.

Visited from Sydney (because we don t have a store yet) to buy everything i need for my Mavic! They had everything! Great service and the guys knew so much about all of my super technical questions! Will definitely be back!

Hello to the team at Ferntech, just a quick line or three to thank you for your super efficient service in the dispatch and my receiving the hand piece controller for my DJI Tello..Having recently been burnt by two Chinese online dealers ( in China) supporting the "local man" has proved to be a very very positive option, and I will definitely be a regular customer, judging by the way I fly.. Thanks again

I received excellent advice over the phone in response to my technical questions.
It was accurate, and it was delivered in a friendly and competent manner.
The purchases I subsequently made were couriered to me quickly, and I was kept up to date on the progress of the delivery process.
I look forward to my next shopping experience with Ferntech.
Thanks guys, you made this a breeze :).

Great staff, really helpful and are the experts at drones.

Had what I needed in stock and very friendly staff. I'll be back.

No parking. This is a huge over sight. Stops me coming more often.

Nice shop. Friendly staff. Prices are a touch high. But reasonable.

Excellent service very quick delivery will use you again

Such a cool store. Staff was very helpful. Bought a new drone!

Staff are always friendly helpful and very knowledgeable on their product

Not interested in assisting customers who requires parts. All about sales

Very customer focused and quick to answer any question.
Excellent to deal with.

Ordered the DJI Mini 2 in the morning of release date. Picked up the drone 2 hours later. What great service these guys have in regards to support. Had trouble activating my dji care refresh on the drone. I then contacted them and they sorted it out and got it activated with dji within hours. Excellent service.

Fantastic helpful staff. Would highly recommend. Thank you Cody !!

Great advice at a good price! Bought a drone and accessories. All delivered as promised to South Island over night.
Will buy from here again.

Well under 24hours from placing my order to receiving it.... very quick ,friendly ,professional service. Cheers

Hi

The Problem - Battery swap out for a DJI phantom pro 4 remote controller

My name is Mike Packer

I have a problem, I need to get to Nelson currently for a filming project on Tuesday and am currently in Dunedin

So I would like to drop by your Christchurch Office tomorrow morning 22 02 2020

I have a remote controller which has a failed battery that I need to swap out for the dji phantom pro 4

Can someone please help me

I email a couple of days ago with no response

Today I even posted on your Facebook page with no response

Mike

Sent from Mail for Windows 10