Fenway proscribes injectable medication, but refuses to hand out lists of needle exchanges to patients who cannot afford clean needles. Shame on them. What happens next? HIV, etc. Who does Fenway blame? The patients.
Saw an incompetent PA who could hardly write a note. PA was vague and unhelpful; used very unprofessional language. Staff was rude.
I had an appointment with a dr.tyler in the dental department and what can i say the WORSE doctor i have ever worked with! He s loud rude and just needy ! If i decide to go back I ll will not be working with him anymore if you go for teeth work do not work with a dr.tyler All these great reviews and I m disappointed.
Would recommend it for anyone. They are great and keep getting better.
Pros: Modern health care facility with in-house x-ray, lab work, testing, dental, vision - all in one building. Doctors and physician assistants and nurses are professional and show a willingness to help. Convenient location if you're close to the Fenway area.
Cons: Appointment and billing staff can be challenging to work with. Phone hold times can be very long.
Recently remodeled lobby with a more welcoming atmosphere; it's now possible to find out what floor you need to go to before heading up the elevator
I called to ask for help scheduling a physical. They were booked everyday for 3 months after the call date (which is understandable).
But, when I asked for help finding an alternative care center in the area, the woman on the phone simply said there was nothing she could do then hung up.
Terrible customer service.
Have had multiple ailments/sicknesses completely mismanaged by the Sidney Borum and Fenway Health. Last straw was when they mismanaged a UTI and made me take four rounds of antibiotics that ended up being unnecessary just because they wanted to save money, and put me on a antibiotic with an FDA warning to use sparingly due to it's dangerous side effects as a first round treatment. Got a serious side effect (tendonitis) and though the FDA warning said to stop the antibiotic at once, the doctors didn't believe me and made me stay on it for two more days, and my tendon ruptured. Pretty much completely screwed up my Achilles tendon for life thanks to this doctor's ego.
Such nice people everytime I go in or chat with someone on the phone. I've been going there now almost a year and they've helped me with so much. I can't thank them enough
The front desk at dentist office was very horrible, she was on her personal phone the whole time I was there she wasn t even check me in to my appointment
I can't say enough good things about Fenway Health. Modern facility, patient-centered care, and compassionate and professional staff. I receive primary care here. One challenge is that, while close to the Green Line at Kenmore or Fenway, when you're sick that can be a really long walk! (And now that I no longer live in Boston but drive in for work-- parking is hard to come by/expensive). However, I still consider it worth it to continue getting my care here because of the high quality of care and experience. I love the online portal where you can refill medication/email your provider or team nurse!
Bad admin staff, good providers, loooong waits for an intake appointment. Good all-in-one Healthcare for queer folks who can wait for it.
They have good doctors here very clean place a lot of information if you need help or advice.
My experience has been disastrous. Due to a very bad practice of the doctors I have been a year with damage and pain in one foot (and it was only a simple sprain). It is no use being an inclusive clinic if the basic health services are not quality. Not only do I NOT recommend it but I urge you to try another clinic.
The quality of care as decreased over the years. In an effort to serve more people they are overwhelmed and can t keep up with simple tasks. They sent an order for a breast exam to their pharmacy. This was a huge mistake.
Very nice location, but pretty busy as well. Hyper modern, and specializing in LGBT clients but open to all.
This agency does remarkable work for the LGBTQ community in Boston and all over the nation. So glad it exists.
I don't have medical care at Fenway Health but my partner does. He likes his doctor and the pharmacy is kind and helpful. The building is kept clean except the first floor bathrooms, 3:00pm and no toilet paper, the floor needs to be mopped. The first floor bathrooms need more attention, this is a regular problem. But in all I do not see any other problems and I do enjoy the waiting area for my partner to come out.
I was a patient here over a year and never once actually met my doctor of record "James Baker MD". All my care was handled by Helena Turner NP. I sincerely feel she was actively obstructing my transition to female. This place is so swamped with patients who think its their only choice appointments take 4-7 weeks to get. Try Mass General Hospital instead!
Literally the Best
After years of going with other doctors and clinics, I found a home with Fenway health. I use them for primary care, optometry, and dentistry, and they are available for more specialties than that.
All staff I've dealt with, from doctors to nurses, tech to receptionists, have been friendly, helpful, and professional. Really, they hire and foster the best staff.
I can only give Fenway five stars, but they deserve six.
Literally the best. Inclusive and understanding. I came for the dentist and had such a stellar experience, I'll move most of my other care to them. They cover general health, dentistry, optometry, behavioral health, and they even have a pharmacy on the base floor, so it's really a one-stop shop. Great for lgbt+ community. Another benefit is that, in a lot of cases, they'll work out payment plans for those gaps in your insurance coverage, so you can always be taken care of. I tell all my friends to switch to them! :)
Fenway Health has given me the best treatment than any other provider I've had in the past. They're caring, professional, resourceful, and willing to help. The in-person support they give is a great asset to creating a positive, welcoming, personal, and healthy environment.
Whether or not your referral department is short-staffed, attitude about having to do your job is not needed, especially when it takes 36 hours to call me back about an urgent matter.
Best health care services ever, it's a one stop for all services; Health, Dental and Vision. And if they are unable to provide the service needed they will find you the right person to help you.
As a queer person who does not categorize easily, I have always had a difficult time receiving dignified and thorough medical care. I have been treated with the utmost respect at Fenway; nobody passes judgement and the staff is downright wonderful. All my needs, medical and otherwise, are met without any issue. Even when I had to change my appointment four times in one week, they accommodated my crazy schedule. Any member of the LGBTQIA spectrum will find DIGNIFIED (I can't use that word enough, it is degrading when doctors assume all sorts of things and don't care about your preferences since you are not straight/gender conforming. I have gotten that elsewhere but not Fenway) and knowledgable care. Everyone from the receptionists, doctors, medical assistants, phlebotomists, etc. have been ever so wonderful (another word I cannot help but repeatedly use about Fenway).
Love Fenway Health. The doctors, the pharmacy, staff on the phone as well as at the desk are all very compassionate and caring. We have had great success with this location and with a social worker from other location. We drive up from the Cape because they can accommodate my child and take my insurance. Glad it worked out that way. We gave had 2 totally different doctors. Both great in different ways. Only thing we watch is Red Sox schedule so we don t plan visits when they are playing. We try to park on the street but if not parking garage right around the corner.
fenwayhealth.org
