Fayetteville VAMC Review

Waited 2 hrs to get glasses. I had the prescription just needed to pick them out. 1 person in the clinic and she didn't care how slow she moved. Thanks so much for honoring my service.

Quick visit to the Release of Information. No issues here at all, fairly quick assistance, got what I asked for and the lady was friendly. My Dr. Is at the Raeford Rd location, so I don't spend much time here anymore.

I've been trying to get ahold of anyone to schedule an appointment for urgent care. No one answers the phone and the appointment line goes in circles and never links to anyone. I'm sick, I'm off meds and I need help. I need an appointment asap.

I went last night for a HORRIBLE migraine Pete and Dr. Lozano are amazing took care of me right away and sent me home feeling alot better. Dr. Metcalf was really friendly and informative. One of the best experiences I've ever had at this VA during treatment. There's another lady who is really good too she's older I believe has twists in her hair can't remember her name and a young man who is blad that works in the front he's awesome too. I have hope for the VA thank you guys for restoring my faith in healthcare.

I've seen negative reviews for the VA , but I was very surprised by the good service. I had a very positive experience. At least from the urgent care department. I will have to wait to get a primary physician, as they are very backed up. And I'm OK with that.

DO NOT VISIT, THE WORST VA EVER! From the top down everyone needs to be fired at this VA, 95% of my appointments have been canceled by the VA due to incompetent people. Then they say i was a no show until i say i can send you the email i received from you all cancelling the appt, that's when all of the excuses start. I've reached out the director, asst dir, chief of audiology, IEF transition team, mental health, patient advocates and their supervisors all to no avail. You ask for help only to not receive any care, that's the FAYETTEVILLE VA for you!

This facility is pretty central to Fayetteville Business Development District, and Ft. Bragg areas. Parking may be a challenge sometimes, if you don't want to utilize the Valet parking. Medical and allied personnel are have been quite professional at every visit. Although an old building complex, there have been a series of remodeling in the past couple of years.

So I spent about 2 hours making calls to the VA Medical Center and to the VA trying to setup my initial appointment after retirement. The automated system couldn't find me based on my SSN. This place told me that I needed to be enrolled, the VA and the VA website said I was already approved. One lady here at the VA Medical Center said that she couldn't find me in the system, and forwarded me to another woman who "might" be able to find me. I had already talked with her, but she tried to find me, and placed me on hold for a few moments. She then came back and said that her lead tech had stepped away and that she would call me back in less than 30 minutes. I knew what that meant. I got off the phone. Took a shower and shaved. I then drove the 15 minutes down to the Medical Center. Found the information desk, went up on floor, went down to the Health Resources Center, and they were able to find me and tell me that the scheduling team would be able to get me an appointment in a few weeks. It took 5 minutes of me walking into the room for them to find me, and see that I was enrolled.

Now I sit and ponder if the "scheduling team" will be calling me in a few weeks or not. My guess is that they won't.

I try to give people the benefit of the doubt. There are a few negative reviews here on Google, but you have to give them a chance. With all the negativity that surrounds the VA, you'd think that there would be some sort of changeover that would put them on the right track. Maybe folks that worked for the DOD are used to this kind of treatment, but for those who didn't retire from the DOD, like me, this is a shock. I hope my future dealings with them go better. If they do, my review will be adjusted.

Unfortunately, when you have an in person appointment (as of recent since covid is easing up) I walk up to the front desk because I was scheduled for an IN PERSON apointment. I receive a look, and the lady states "what do you think you're doing"? My response, attending my in person appointment to check in. This VA does not take pride and care in what they do.

Secondly, primary care doctors and providers will secure message back to you that they forward stuff and never get back to you. If you request a change in medications, they'll also say "okay on its way" and send you the exact SAME medication you requested be changed.

Lastly, you can stay on the phone all day and press 2 to be connected to your primary care and it will still tell you to press 2 to be connected to your primary care. This is how they get vets to be labeled as "unable to contact".

Just awful

First let me Thank the Veterans Evaluation Services (VES) Team.

From the first contact with the VES appt staff to the appointment the Staff was very professional, understanding, knowledgeable but most of consistently working together as a team.

Alysha, the VES-Intake Specialist was spot on. When I walked in she knew who I was and did a Outstanding job to ensure that I was comfortable and willing to assist any way she could during my stay in the lobby area by providing water, and snacks and keeping me informed of the Doctors schedule.

Dr. Elizabeth Derouin Ph.D., When you Google what Providers should do, Dr. Derouin's picture should pop up. Professional, Passionate, Knowledgeable, one for the best provider's I have seen. She far surpassed expectations when she asked the questions she was thoughtful and respectful of the condition I was being seen for and feelings. Just an understanding Professional If not the best I have been seen with the VA one of the best. An EXCEPTIONALLY TALENTED provider who cares for the veterans.

As a 21 year Retired Marine Veteran I want to Thank Veterans Evaluation Services for the dedication that they provide to our Veterans.