Chris Harper

Review of Family Sports Center

I encountered several very young staff members who...

I encountered several very young staff members who were condescending and rude when I asked simple questions. Example: At LASER Tag, I asked if the upcoming session was booked because of the birthday party. The 16-17 year old staff member exaggeratedly waved his arms back and forth across the screen behind him showing that there was a birthday party every session for the rest of the day. His tone was sarcastic and rude. I explained to him that I knew there was a birthday party but I wanted to know if it was BOOKED or could we take part in the session??. He shrugged his shoulders and said there was no way to know. I had a similar interaction when trying to get a ball at the mini golf course, and again when trying to get skates for the ice rink.

It feels like the staff are not being taught the importance of customer service and friendly interractions with patrons. No one wants to spend money and time in a place where they will be treated with disrespect.