Fair Ways Review

A very known contact centre didnt do half what these guys did. Sarah the manager organises then Luke gives 200% effort to ensure contact happens, I've seen him turn frowns into smiles, to the point when he had a day off I didn't think Lauren his replacement could have the same effect, Lauren gave 200%.
I don't know too much about contact centres but I do know that this contact centre made an impossible non contact to regular contact. Thank you guys..

I can't thank Fair ways and the staff enough, I was made welcome from the very begining.

Having never been allowed to meet my baby girl until she was 8 months old, I was so excited - very worried She wouldn't accept me, staff made her feel safe and helped me create a bond that will only get better and last a lifetime.

I was worried that meeting my daughter in a centre was going to make her nervous and me feel like I was in a controlled atmosphere. It was quite the opposite, everytime I drive into the carpark, I know that today is a good day, a day that I'll remember forever.

10 months ago I became a Father, 2 months ago I became a Dad.

Thank you Fair ways for everything you've done

Edward and Luna :)

Really polite staff really welcoming and do exactly what they are there to do I couldnt of asked for anything more from them and considering the situation was a really relaxed experience and I'm now seeing my daughter regularly again would recommend these guys to anyone

I used the Service in Fareham. Had to use facilities (under judges rules to obtain professional stance/opinion on parenting) which were very hit and miss with booking out rooms, leaving you to use little office rooms or meeting rooms with no toys or facilities. The room that did have facilities has no windows, no air-con for the first few months and they encouraged me and my 4 year old to play the Xbox, as not allot else to play with unless your a baby or are happy to use a semi-functioning pool table at 50 p/h at 2 hours a week for the first few months. After around 7 months of using the service, allot of wasted money on both parents parts and an extra hearing taking place as they didn't do their bit and write reports for the judges, the only reason they were involved, they gave a very vague report but not with any of the information which was crucial for court. I was told after I complained that 'no news was good news'. Of course, not in a judges eyes! The staff were okay, quite supportive but again couldn't organise a piss up in a brewery. If any parents need to use a similar service for contact/courts I would not recommend this rip off of a service, they do not keep the parents or the Children's best interests in mind, we'd have probably been better off with Roberts center in Portsmouth.

Staff refuse to listen, use health issues against parents, will make false allegations against you, then deny it. They take everything out of context and when you speak to them about it they deny everything. They do not know how to care for children at all, the offered to take my daughter while I showered and when she was returned to me her clothes were covered in poo! They handle babies roughly and think a 4 day old baby just needs to "cry it out". If you use formula they will write that against you say your putting your own needs before your babies. Then they'll fail you after they say you can't hold your child because of migraines and because she's having multiple carers, when it's them who's the reason for her having the multiple carers. Would not recommend at all.

I want to give a very big thank you to fairways contact team for all the help and support in a difficult time,
At first I was very worried about being judged, and also thinking about it being uncomfortable, but right from the start these two for me as been amazing from start to finish, Luke & Lauren amazing individuals, with different styles of working using their experience of life to make a bad situation as happy and comfortable as possible, I am so grateful for everything, and I wish you two the best in the future, keep on helping others the same way you helped me, God bless, one love, and respect

Yours thankful

Ramon Montaque

Fairways is a great place, the staff are so friendly & helpful! They do everything they can to help & provide the best possible service they can. Would definitely recommend them to any one.

Awful experience and we didn t even reach the contact! Poor communication and record keeping from staff.
Staff tend to use a bully and belittle mentality . Wouldn t trust them to do a good job, look elsewhere.
Wouldn t recommend at all!

Fairways have been truly excellent for me and my boys.
Sarah Palmer was very Pro-active in helping establish contact and facilitating the use of the facilities from the 1st email.
Sarah, Luke and M were great at supervising during sessions and special thanks to Luke who covered the majority.
Thankyou and maybe catch Luke @ The Engine Rooms.
Really grateful guys