Faculdade Porto-Alegrense FAPA Review

Too bad, since enrollment!
Horrible phone service.
portal of the student always in trouble

The place is wonderful, beautiful campus. Great teachers! However, this semester 2018/01 is AN ADMINISTRATIVE AND PEDAGOGICAL BAG. THERE ARE NO SUITABLE TEACHERS, because the campus in the NORTH area was preferred due to the opening of the new space for the middle and upper class in Iguatemi. THEY ARE MISSING PROFESSIONALS; SEVERAL DISCIPLINES WERE CANCELED IN THE LAST MINUTE (incidentally, by mere coincidence, those taught by some of the more than 100 teachers dismissed at the end of last year !?); THE PROTOCOL'S SERVICE IS A LITTLE BIT, AND REQUESTS FOR SIMPLE DOCUMENTS, TAKE MORE THAN A WEEK TO BE ISSUED. The staff is EXTREMELY DISQUALIFIED, as the administrative staff have all been replaced by YOUNG TRAINERS OF MIDDLE DEVELOPMENT, AND EXTREMELY INEXPERIENT, DISrespectful and DISORGANIZED. If you are thinking of enrolling here, DO NOT DO IT! USE THE SHORTCUT, AND GO TO CAMPUS IGUATEMI, as it seems that the monthly fee there (same value !!!), IS MORE IMPORTANT FOR UNIRITTER / LAUREATE. HERE, ON FAPA, IT IS CHAOS! VC IS AT THE RISK OF ENROLLING IN THE STAGE DISCIPLINE OF YOUR COURSE, AND TO BE '' PLAYED '' IN A SUPER FULL CLASS, WITH MORE THAN 60 STUDENTS, FROM THE STAGES OF ANOTHER COURSE, BECAUSE THEY HAD OLD TEACHERS !!!

Pessima. You can not contact by phone virtual call that drops the call and phone numbers are bad to the Customer Service.

Awful service. The phone stays in that endless song, no one answers you and the call drops.
The site does not even indicate the opening hours.
Total sloppiness.

Awful service, phone does not answer, online contains faults and face-to-face besides delayed does not help.

Unsatisfactory service experience, a real disregard to your future students, from Uniritter and CAC (Candido's Call Center), only one person to attend, more than 15 people in line, waiting for service. Worse than the SUS queue, being in SUS the service is free and here is paid for a poor service. As if that were not enough, the attendants were not prepared to give information, we had to go back there for pure disorganization. We sent an e-mail requesting copies of documents that we had already delivered to the Institution, that is, they misplaced the documentation that was delivered! Total disregard and disorganization of this Institution.

Ridiculous service, lack of respect for students, trying to contact by phone for days and no one answers, call until you drop, call yourself and check, for you to register call you from hell, now if you want anything other than give Money for the desperate can give up, you can not call it a university, is a JOKE! Unisinos from 10 to 0!

Well-respected faculty with excellent teaching. Get a little bit of the parking infrastructure that ends up becoming a mess when it is time to leave!

It even seems like a favor to answer the phone to provide ticket information. They just don't answer. It looks like we're going to study something for free. These posts, I believe, are for nothing, because I doubt they read. Since they don't even answer the phone.

After being bought by uniritter, it fell. Lack of respect for students

Poor service to the student!
I have been waiting for more than 1h on the FAPA campus. There are 2 attendants for more than 30 people waiting. Pretty bad! It has always been like that ..

If neither phone works, imagine the rest. It's 2018 and a place of education can not be that rough.

Excellent structure, with great professionals, super recommend.

I am outraged by the UNI RITTER administration, I called today, 22/03/2018 to find out why the FAPA Number DOES NOT MEET. I called from 9 am until 10:30 am and nothing.
Now at 7:07 pm I called Fapa again and you can try all the extensions.
I called UNIRITTER and the operator informed me that we can't talk to anyone about the phones not working. I asked to speak to someone in charge of UNIRITTER, you cannot pass the call.
UNIRITTER is not now the owner of Fapa, are the boycott of Fapa students being boycotted?
I want information and I can't get the basics that any university informs.
Do the departments no longer answer the phone?
What is happening that cannot be informed by a Fapa student who has already graduated, does and needs assistance.
I am deeply upset about spending so much time on the phone and did not get the slightest bit of information.
When will they realize that Fapa's phone doesn't work?
When will they realize that we have the right to speak with the institution, without having to go to Fapa to ask a question?
This is really very sad.
The disregard for the students is unfortunate.

FOR GOD'S SAKE!!!!! NO ONE ANSWERS THE PHONE, DOESN'T ANSWER E-MAIL, ATTENDANCE ON WHATSAPP IS ENDLESS TO IN THE FINAL SAY, "WE ARE WITH A LOT OF MOVEMENT, WAIT .." .... WHAT MOVEMENT WHAT, IF NO ONE CAN CONTACT !!!! LAMENTABLE, WITHOUT STRUCTURE FOR STUDENTS, IT IS DIFFICULT .....

They do not answer the phone, lack respect for students and interested in joining college. I want to get information about PROUNI and nothing to answer the phone, I will have to go to campus because of a lack of respect and professionalism!

A great educational institution, of course it has problems, this applies to the administrative organization, but the teaching is a thousand grade, great labs, I recommend

Bad college, poor student service, do not recommend !!!!!

Worst service I've ever seen. Online or by phone is HORRIBLE, besides the delay they don't solve anything, I didn't even start studying and I'm already sorry

Terrible attendance. Telephone only exists on the website, because they never answer, 15, 20, 30 minutes waiting and nothing. I had to go to college just to solve a simple problem.

If possible, it would give a negative star. The teaching has quality, good teachers, and infrastructure, but the administration and support to the student will help you at the first opportunity, especially if the student has FIES. It is very important that you read the contract in full, because when you ask employees for information, they either give you a vague way, leading you to error, or they are playing the culprit on FIES, vice versa, and / or they are so unhappy that they don't even hide .
Do not be fooled by love and pampering freshmen, because after being a veteran, they barely answer your calls and you will be alone. You will feel alone, nothing more than a wallet that they can empty.
And if you get sick, plan for the absences you will take and the lack of understanding of them, no matter if you were out for getting an ingrown nail or having chemotherapy.

10 minutes standby
It's nothing...

The phone is in that endless song, nobody answers you and the call goes down. Terrible attendance!!!!!!!!!!

TERRIBLE ATTENDANCE. THEY HAVE A PHONE PRA FORCE, SINCE THEY DO NOT KNOW THE SAME. LACK OF TOTAL RESPECT WITH THE STUDENTS.

Falcatrua! For months trying to get the registration fee back, whose cancellation provided for partial return. Misleading advertising at the time of the entrance exam. It is not possible to contact the financial officer. Terrible attendance.

I spent the whole morning trying to call and when they answer the call drops.

Bad service, and carelessness with the students. The cost equals PUCRS and Unisinos, but is much lower.

Time goes by and they still do not answer the phone. Impressive, but to get a simple information I will have to move to the FAPA campus.

I can not contact phone drops the call and email does not respond!

Pessimo antendimento, we stayed more than half an hour to get in touch and the attendants hang up on us. Bad college. I do not recommend.

We just need to help the student, who needs a solution for three different problems with the institution.

Bad service. We call answer and hang up the phone in our face. For the value of the courses they should attend better is the least they could do. Answering at the desk is a bad manners. The student portal does not work.

Very very difficult for students to get in touch with them. Both by phone and on the internet, there is no way. They only put robots to attend. They do not serve students.

the teaching is great, but the service is terrible! give you absurd deadlines to complete requirements and still do not meet! and when you need information, there is NO ONE way of contact that works. e-mail does not answer, phone does not answer ... besides that in the face-to-face service they say that everything is solved by the student portal, that you have to wait kkkkkkk joke it

The teachers and classes are great, but if you need anything from the office, you can never do it.

it's been awful I'm five minutes away trying to be met and only plays music

University with lots of blocks, and floors! Good structure! Bus stop right in front of the institution.

has a phone to have, no one answers, suggestion not to publish the number anymore!

I called hj, a Friday business day, around 5:30 pm to 4003 4951 (which is described on the Uniritter website as the number for college entrance exams and new students). "Wait a moment on the line that we will already serve you," the recording said. I waited 50min and gave up ... Is this the quality and excellence in the service offered by Uniritter? Beautiful self-propaganda, congratulations. zero.

Great college and great campus, but parking is expensive, and bikes pay the same value as cars.

The institution may be good at teaching, but it is terrible at answering by electronic means, there is no telephone, e-mail, ombudsman service, smoke signal and etc ... Every time I want to pay I have to go in person at the Campus, boletos are always wrong!

The college has a good structure, but it is difficult to solve anything, the phone never answers, and when it is personally put in the student's portal, then you make the request through the portal and do not respond and do not answer, then you have to go personally new ... the level of students is low, they change teachers in the middle of the period. If you have to choose va to FADERGS or Unirriter, they are of the same network and curriculum but the service works.

Bad experience!
I do not recommend!
If regret killed I would have died!

No answer you. Whoever talks to you knows nothing. You want to install in the boleto you can't. Student service is terrible.

We call only bad calls or when we call they put that annoying music on hold and no one answers !!! They are in need of people to work for sure there are many who want it, because those who are there are not entitled to their service and salaries.

Poor service to the candidate / student, lack of clear information, neglect, and INCOMPETENCE. It is a pity a college with great potential and structure to FAIL MISERATELY in the administrative and communicative aspects.

I leave here my recommendation: look for another institution !!!!

Excellent service. Even being a scholarship holder.

One hour waiting to be answered and off in my face, thanks for nothing.

Lousy service, phone or thinking and in person no one knows how to solve anything

I can not contact FAPA and I am a former student and today the teacher no one answers !!!!!

Worse .... Impossible ..
For God's sake, how can anyone study in this place? I did not know that I could be so poorly attended .. Since I put my feet to make the examination I've already been worried .. A lot of disorganization to be attended to, you are completely lost, people complaining, others get up and leave .. In the night cac has an attendant who is more of small talk than work .. Yesterday 26/03 I did my registration. Today when I tried to enter the student's portal to make the payment I discovered that instead of having been enrolled in the baccalaureate course I enrolled in the degree. In a way, thank you so I will not go back there .. I had seen the bad evaluation in the I do not think it was much more ...

It is bankrupt and they want to profit. There is no customer service. They are completely ARMORED to not attend anyone. On enrollment they promised a 50% discount for the whole course. In the first semester, discounts came, but in the second they did not. And who said you can talk to someone? Everything is purposeful, designed to trick people and make some extra profit before the bankruptcy decree. Headache, disrespect, bad character is at Unirriter. You can trust. Right annoyance and regret!

Bad service, leave people waiting 2/3 hours to be attended. Absurdly, employees keep rolling in to not attend you. There is no air conditioning where you expect to be called! Absurd!!!

these phones always busy or a recording with suggestions I don't want, such as secretary, financial, administrative ...

The campus is well structured and beautiful, but a little more effort is needed in serving visitors and services. Regarding the educational part, I cannot give an opinion, but I know that it has great prestige and relevance in the society scenario of Porto Alegre. The recent incorporation by UniRitter seems to have given a new motivation to the place.

They never answer the phone! TOTAL disqualification with the students. If I could I would score zero!

It was a good college for many years. Today is chaos. Horrible, messy and poor quality service.

Great teaching, has several undergraduate and postgraduate courses.

The staff of teachers is scrapped, they do not guide you well, they are in a push game when you need to solve some demand, in short, I do not recommend it. The only sector that works super well is the collection, otherwise ... terrible !!

CALL, CALL AND CALL AND OFF ... SACANAGEM THAT, TO CHARGE US IS EASY BUT TO ASSIST TO HELP US IS DIFFICULT ...

Terrible! To sell you are fast. But if you need to call the general or financial secretary .. may forget .. it is total lack of respect.

Staff UniRitter employees are good people but security and from time to time bad polite

If they leave you in the music of waiting and you do not answer imagine how the rest

HORRIBLE experience! Outdated institution, to get in contact with someone from the central to the student is a birth, it is not just because of the new corona virus, it has always been difficult to solve problems and provide information to students.

It is impressive the disregard for students and the lack of organization and quality of care.

I go the collective route and then I pass the place.

70/80 STUDENTS IN A CLASSROOM WITH A SINGLE TEACHER ???
In practical law classes (one of the most important and necessary to clarify doubts) I counted 117 students. A very large class, with no condition for a single teacher to answer the questions of this demand from students.

Imagine, at least 100 questions from these 117 students - imagine the class?
Really unsustainable ...

I applied for the gastronomy course, made the registration, and for private reasons I canceled the registration, without having attended a single class. I paid almost R $ 800.00 in fines, but what was my surprise that, after 4 months passed, I started receiving collection calls and threats of my name being inserted in the SPC, which is until now. I will not pay for something that has already been paid. I didn't attend a single class, I just had the displeasure of doing the registration and canceling it, and that's why they want to extort me the amount of R $ 1,500.00. UniRitter should be more correct with the citizens who seek it thinking they are looking for a suitable college. This is not an attitude of respectful faculty !!!!

I also can not get telephone service ...... many attempts

Very well organized educational institution, computer rooms and laboratories well set up and organized. The institution is to be congratulated for maintaining the entire structure: bathrooms, patios, classrooms, laboratories, in short, all its facilities in full working order and enjoyment of its visitors.

Great campus, wooded and pleasant. UniRitter offers very good courses with great teachers and excellent resources. The only problem with this university is administration, service, and financial solutions. The bureaucracy there is a hell, many times the attendants don't give you the help you need and it's very easy for you to end up owing something you didn't even know was in the contract. Always read the contract thoroughly.

Horrible customer phone ... you is one hour calling and so is the recording of a song and when someone decides to meet you asks that you call the same number that you dialed.
I'm already all morning and are already 15:30 could not link ... Yesterday 19:50 were the same when is the next 20 hours there you Gotta Get connection in which the recording tells you hours of operation. absurd

After the purchase by Uniritter, the institution has evolved a lot, great professionals in the field of education, I recommend with closed eyes.

"It's a trap, rude service, they don't answer the phone, zero support, bad materials and average professionals. In addition to a scrapped structure! A disservice to education and money put away, even today to get my certificate of completion of course is a bureaucracy !! "

what is the use of putting a phone number on the site if nobody answers, now I have to go in person, this is a lack of respect.

When I went to carry out my transfer, the people who attended me were super attentive. However, after entering college, I was unable to enter the student portal. No one answers me, my e-mails are not returned and I cannot contact the college. I already paid the first installment and now I can't even get the tickets for the next months. I can't even register courses. Complicated.