Faber Reviews

I corrected the vote after they treated me as a lord and solved the problem.

I bought one of their hoods in September 2017. For a few months it comes on its own even at night. I called the support for 25 days and have not yet been able to solve my problem. At each call they say they open a reminder but I do not think it is a company that is worth what is spent. (hood purchased value over 1000 ),

Bad Esperineza. Brand absolutely to be avoided.
Here is the story in brief.
We bought a new kitchen and they installed a Faber hood which immediately turned out to be defective: the fans do not turn.
on July 27 Faber is contacted and assistance is opened, on August 4 I call to request the technical service but no one answers the phone, I contact Faber again who informs me that Faber requires 5 working days for a repair (6 had passed ... ). To date, no one has moved yet.
We have a new hood, paid for, not working, no assistance and no one at Faber takes care of the problem.

I cannot say anything about the quality of the product, never seen in operation as it is already defective from the factory.

Technical service is anything but a service.

BRANDS TO AVOID

Cannot find spare control board (FE025 - 403000141) for AXIA PLUS PRO. Request made to 2 service centers which then release the responsibility to the company in question. If it is not possible to find spare parts, I am forced to change the entire hood. Obviously opting for another brand and after months of waiting.

Thank you for giving work to many people in our city

They recently gave me a Faber bell, and I really can not be happier. But since it was a gift, I did not have an invoice. I needed the help of the SAT, but I found myself with the arrogance, lack of respect and empathy of the technical service of Spain. That I think was beyond the personal not to offer a professional technical service. Among other things, they wanted to pay 30 euros for a piece of plastic that is worth 4 euros. I hope you do not encounter technical problems in your bells, if so and you need spare parts I recommend you visit an Italian website that will save you more than 50% of what you ask here. You know Spain is different.