Our company has been working with Exclusive Concepts for more than a year now on product listing ads and social media re-targeting. The results we have achieved together have exceeded expectations.
This is not our first rodeo with 3rd party service providers and to find one that delivers the goods in a big way is unique and very much appreciated.
EC works in collaboration with our in-house team with lots of back and forth and they have been a pleasure to work with as well. Their reporting is transparent and awesome, and they ask the questions one would expect of a partner that truly wants to add value.
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Not at all happy with Sheila. My footprint shrank, sales shrank and when I attempted to speak with them she was snippy and nasty. Once they have your money they will be fine as long as they feel more is coming. Once you make it clear you are done and still unhappy, you see who you are really dealing with.
I really tried to like these guys. Over a year and tens of thousands of dollars later, and my sales are down, my cost for advertising is up, and I am on my 3rd account manager.
We started with a conversion consulting program which was great the first three months. Then, nothing. No work performed, no follow up, no emails. Only billing - that remained consistent. We cancelled that service.
Then we decided to go all-in and give Exclusive access to our advertising accounts. At a monthly fee plus a percentage of spend (higher than industry standard mind you) I was concerned that this was going to be a big rip off. Still, they claimed exponential growth. Their website is full of upward curving bar graphs, satisfied customer testimonials, and promises to use their "whole team" to improve my business. I couldn't just hire them for three months to test this. My business, like many, has seasonal cycles that have large up and down swings through the year. I would need at least one year of data to compare sales to the year previously before I could really audit their service.
Here we are, over a year later, and I am devastated. My spend is up, my sales are down, and I still have them collecting a monthly fee and percentage of my spend while I await the cancellation term. Having cancelled their services, I have asked a few pointed questions of how to make adjustments. Bizarrely, my current "account manager" has to check with my old "account manager" to see how to do this. Her title is "senior account manager". The turn-over rate at this place is very alarming as well. Three account managers in a year. Three times I needed to "train" a person on the ins-and-outs of my business. Three times I needed to correct bad bids that were costing me tons. And that's just one year. If I stayed on, Im sure I would have to do it all a 4th time in a few months.
Exclusive Concepts claims to be "one of the fastest growing companies" every year. They claim "exponential sales growth" for your company. They claim a lot. But if you actually seek out real customer reviews. Real, actual results. You wont find any. Sorry Chris, Josh, Silas, Noland, David, Andrew, Lisa, and Carrie. You all gave me a few minutes of service, but it wasn't worth the $20,000+ I spent for that time.
Exclusive has become an invaluable extension of our e-comm and digital teams. Their ability to anticipate our needs, provide our business with unique solutions when it comes to SEO, conversions, content, etc. is unparalleled. Add to that how responsive and knowledgable they are. We couldn't have asked for better, more efficient partners to work with on a daily basis.
We've been working with Exclusive Concepts for years now. PPC, google shopping, email, AB testing - you name it. The results are great. Exclusive Concepts is a great partner.
Exclusive Concepts is my favorite company to work with. From the no nonsense approach to SEO and PPC to the state of the art reporting. They are first class in every detail. Kevin and the team are extremely professional and proficient.
I have been working with the EC PPC and PLA teams for almost two years now. I'm very pleased with their ability to grow our business through bi-weekly strategy meetings, attention to detail and exemplary teamwork. Very impressive and knowledgeable team!
We've worked with a number of different PLA agencies in the past & Exclusive Concepts definitely tops the list! Our EC team takes great care to understand our business and unique marketing needs to grow our PPC channels efficiently. We love working with these guys!
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