3 years ago
Terrible Customer Service. Jared contracted a carr...
Terrible Customer Service. Jared contracted a carrier for pickup on Sunday evening. The carrier did not show up as promised. I contacted Jared to inform him of the issue. He stated the dispatcher did not follow thru. When I asked Jared for the carrier to extend the same courtesy to me on flexibility, he refused. Jared became argumentative with me, and refused to accomodate my delivery timeframes. I reminded Jared that as a broker he works for me not the carrier. He refused to accomodate me and I ended up cancelling my order. Strongly reccommend finding another broker. Buyer beware! Rebuttl to Jared Zotowsky's latest attempt at damage control. What Jared doesn't admit to is that he had a Sunday pickup for one of his customer's and did not follow-thru with the customer or carrier to ensure the pickup was executed. Jared is the sole proprietor of Exclusive Auto Shipping and therefore answers to himself. Unfortunately what Jared doesn't understand, is that when you run your business, your on call 24/7 to ensure that situations like this are executed. My time is valuable and he had me and the seller, waiting around for approximately 5 hours waiting for the scheduled. I don't see in any of his postings that he is taking ownership of this. As an executive, I find this very disturbing, not someone I would want to continue to do business with. Additionally, I see that Jared has taken the liberty to post our text messages, which my attorney is discovering whether this is a violation of privacy on my behalf, which could result litigation with Exclusive Auto Shipping and it's proprietor Jared Zotowsky liable for damages. It's also important to note that Jared's text message was sent to me at 12:12 a.m., and woke my wife and I up from our sleep. This is classified as harassment, and will be dealt with seriously. Lastly, I've contacted the BBB of Tallahase, Florida, to discuss Jared Zatowsky's behavior and questionable business ethics, for immediate action.