Equestrian Collections

I've had a great experience with Equestrian Collections. Their website is easy to navigate and I was able to find everything I needed for my horse. The quality of the products is excellent and the customer service team was helpful in answering all my questions. I will definitely be shopping with them again in the future!

I bought a saddle pad from Equestrian Collections in Manassas, but it didn’t fit, so I sent it back. Their policy clearly states you can try items on your horse and return them if they don’t fit, as long as they are kept clean and have the original tags. My pad was in perfect condition with the tags still attached, but they charged me an $8 restocking fee anyway, claiming it was dirty. When I asked for proof, they sent photos of a soiled pad that looked nothing like mine and didn’t even have the same tags. They refused to admit they might have mixed up my order with another customer’s. For the sake of a small fee, they lost a loyal customer, and I definitely wouldn’t recommend shopping with them.

I have been a loyal customer of Equestrian Collections for years and have never been disappointed. Their selection is extensive and the quality of their products is unparalleled. Whether I need riding gear, horse care supplies, or stable equipment, I know I can find it all on their website. The customer service team is knowledgeable and always eager to assist. I highly recommend Equestrian Collections to all equestrians!

I recently found a great online store for all my equestrian needs. The website is easy to navigate and the ordering process was a breeze. The products arrived quickly and were exactly as described. I'm very satisfied with my purchase and will definitely be shopping here again!

I recently purchased some equestrian supplies from Equestrian Collections and I'm thrilled with my experience. Their website is intuitive and the ordering process was seamless. The products I received were of excellent quality and exactly as described. I couldn't be happier with my purchase. Equestrian Collections definitely exceeded my expectations!

I must say, Equestrian Collections is an incredible company. Their website is easy to navigate and the selection of products is extensive. I love the quality of their items and the promptness of their delivery. Their customer service team is also very friendly and helpful. I highly recommend Equestrian Collections to all equestrians out there!

I recently made a purchase from an online equestrian store and had a great experience. The website was easy to navigate and I found exactly what I needed. The checkout process was quick and hassle-free. I received my order promptly and the products were of high quality. I would definitely recommend this company to others looking for equestrian supplies!

I recently discovered Equestrian Collections and I'm absolutely thrilled with their products and services. Their website is user-friendly and offers a wide variety of equestrian items. The quality of their products is superb and their shipping is always fast. I'm very impressed with this company and highly recommend them to anyone in need of equestrian supplies.

Equestrian Collections is a fantastic company to work with. Their website is user-friendly and the ordering process is simple. I have ordered multiple items from them and every time I receive my purchases in a timely manner. The quality of their products is exceptional and they offer a wide range of equestrian supplies. Their customer service team is also very helpful and responsive. Overall, I highly recommend Equestrian Collections.

Equestrian Collections is a reliable company that offers a wide range of high-quality equestrian supplies. Their website is user-friendly and the ordering process is simple. I have been consistently impressed with the exceptional customer service they provide. From answering questions to making returns, the team at Equestrian Collections is always helpful and friendly. I highly recommend them to all equestrians!

🐴 Equestrian Collections is the best! 🐎 Their website is awesome and very easy to use. I've bought several items from them and I'm always satisfied with my purchases. The quality of their products is top-notch and the customer service is excellent. I highly recommend them to all equestrians out there! 🐴

I bought something from Equestrian Collections in Manassas and the shipping costs were absurd for such a small item. The product wasn't right for me, and to make matters worse, I had to cover the return shipping fees myself. In total, I shelled out nearly $20 just to ship it there and back with nothing to show for it. Skip this place and go where they actually offer free returns.

My experience with Equestrian Collections was fantastic. I placed an order but needed to cancel it, and they processed the refund immediately upon receiving my email the next morning. That is truly impressive customer service, and I wouldn't hesitate to shop with them again. Although I noticed their shipping times can be quite long—around a month—I canceled purely because I made a mistake with my selection, not because of the wait.

Equestrian Collections in Manassas really surprised me with how agonizingly slow their shipping was. I waited over three weeks for my gear, and it’s a miracle the order wasn’t cancelled entirely. At least the customer service team was polite and communicative throughout the ordeal. I was stressed out doing last-minute Christmas shopping, but if I had just read the reviews before buying from their website, I would have saved myself the headache and taken my business somewhere else.

Equestrian Collections deserves praise for their customer service. I ordered a rare bit that was fairly priced, although the shipping costs were a bit steep. Delivery was prompt, but unfortunately, the port size didn't match the description. I reached out, and they responded within 24 hours, asking for photos of the item and its packaging. Once I sent those, I received a full refund within two days without any hassle. While I missed out on the correct item, it is refreshing to see a company handle mistakes so gracefully. Their approach to resolving the issue made the experience positive overall.

Worst experience ever with Equestrian Collections in Manassas. I ordered three small items on a Tuesday night and received a smug confirmation email praising their "fabulous customer service." Well, three days later on Friday night, my order was still stuck in "picking" status. Don’t forget, they only operate Monday-Friday, so that included two whole days of doing nothing on top of the three weekdays! To make matters worse, they charged my PayPal for all three items, then secretly refunded one of them without telling me, ruining my attempt to offset the high shipping costs. When I finally got an email on Monday saying the rest were shipping, they still hadn’t refunded the price difference for the missing item. Then, just as I checked again, they refunded a second item, leaving me with even more confusion about the shipping fees. No notifications, no clear communication, just chaos. If zero stars were an option, I’d take it. Do not order from this sham site.

Spent my money with this Manassas-based online store and got burned. I ordered fly masks for my mini horses during an early heatwave when local options were gone. They promised delivery in 3-5 days, but three weeks later my package still hadn’t arrived. Their website looks slick and the product range seems decent, but the logistics are a mess. Tracking showed a FedEx label created but no movement. When I called customer support, I was told they missed the pickup and would “rush” it. A week passed with zero updates, and another call to support resulted in ten minutes on hold followed by an automated “no agents available” message. I finally emailed to cancel and get a refund, only to receive a reply apologizing and insisting they were still shipping it within that original 3-5 day window. For a store in Virginia, their reliability is nonexistent. It feels like an internet scam wrapped in a fancy storefront. Save yourself the headache and look elsewhere.

I’m done with Equestrian Collections in Manassas. They denied my refund and exchange request for an item that wasn’t listed as non-returnable on their website, and the price felt inflated. Definitely going back to Stateline.

Spent $30 for expedited shipping at the Equestrian Collections store in Manassas, VA, only to be told my bike order wouldn’t ship for another 3-5 days despite placing it ten days ago. When I called to ask why the premium fee didn’t guarantee faster delivery, the staff member was incredibly dismissive, acting like it was "take it or leave it." She claimed everything comes directly from the manufacturer, meaning my extra money buys nothing but patience. Since I needed the gift for a birthday in three days, I asked if there was any solution. Her advice? Cancel it if I couldn’t wait. It felt like they were misrepresenting the shipping times to get the sale, and now I’m stuck driving two hours to find an alternative. The lack of care from the employee was frustrating; if I were running a hotel, I would have made solving this my top priority, but they clearly didn’t.

I had a terrible experience with Equestrian Collections in Manassas. I ordered a pair of boots in a size larger than my usual fit, but they were still too small. When I tried to exchange them, it was nearly impossible to reach a human being. I sent an email that received a generic, scripted reply which ignored the specific questions I asked. On top of the communication issues, their return policy is a financial drain: they don’t cover return shipping, and for an exchange, you’re expected to pay for the return trip, the shipping for the new item, plus the cost of the original shipping. Given the hassle and the extra costs, I won’t be shopping with them again.

Shopped at Equestrian Collections in Manassas and had a really frustrating experience. I was promised free shipping via a direct link, but ended up paying nearly $9 on just a $13 flymask. To make matters worse, I didn’t get any shipping notification until a full week after my order confirmation. I was really hoping to get a replacement for my worn-out mask before the weekend, but it looks like ordering ahead doesn’t guarantee timely delivery. I don’t think I’ll be shopping here again.

Shopped at Equestrian Collections in Manassas and it was a frustrating experience. I ordered a single item but forgot to include my apartment number, so the package came back. When I tried to call them multiple times, I got stuck on hold, heard that I was the top caller in the queue, and eventually reached the end of the automated message stating they were closed for the day—even though I was calling during normal weekday business hours. I sent an email, but I doubt I’ll hear back before having to send several follow-ups just to resolve the issue for an item I’ve already paid for. Their shipping is slow, and their prices aren’t exactly the best anyway. I’d much rather shop at Riding Warehouse. They leave customers in the dark. Don’t bother with this place.

I had a terrible experience shopping at Equestrian Collections in Manassas. I bought some Irideon breeches on sale, but after a three-week wait, they shipped only half my order without warning. I was charged for everything upfront, and the missing items were still listed on their website at double the price! Customer Service claimed the old stock was gone, but a friend ordered the "new" version and it was identical to what I received. It feels like a bait-and-switch. To make it worse, they prorationed my $10 coupon across all items instead of applying it to the total, so I lost part of my discount even though I should have qualified for the full amount. It seems their inventory is controlled by Choice Brands Equestrian, similar to HorseLoverz.com. I’m done with Equestrian Collections and wouldn’t recommend them to anyone.

My time with Equestrian Collections in Manassas was far from impressive. They shipped me a hat that was too small and then expected me to cover both the return and replacement shipping costs just to fix the issue. To make matters worse, they revealed they didn’t even have the larger size in stock, leaving me with no real option but to pay out of pocket to send it back for a partial refund that excluded the original delivery fee. The service was disappointing, and I’m glad I saw the other warnings before making my purchase. It’s definitely a one-and-done experience for me.

I’m pretty disappointed with my experience at Equestrian Collections in Manassas. I placed an order last week, and my credit card was charged right away, but I never got a confirmation email. Even worse, my account on their website shows no order status at all. I’ve tried reaching out to their customer support multiple times, but I haven’t heard back from anyone. I just want to cancel and hope I get my money back, though I’m not very confident about that. I think I’ll stick with more reliable bicycle shops in the future who actually value their customers.