To say we are grateful, completely satisfied, and ...
To say we are grateful, completely satisfied, and impressed really do not do justice to how happy we are with the service Envy provided. We had Water damage in our house after a monsoon on July 9 and our insurance recommended us their best option. After a terrible experience with bad customer service, wrongful procedures regarding the handling of Asbestos, (where they did not even put the warning signs in the house) among other issues we decided to do some research on our own and came across with Envy. We called the office and explained the situation and details of the previous company, they immediately offered to review the case for free and without any commitment. We sent our information by email the same afternoon and we were contacted directly by Kevin the next day (one of the senior managers of Envy). He explained the correct procedures and laws about the handling of Asbestos as well as answered all of our questions and clarify many concerns, always with a great tone of voice. He also offered to give us a free estimate without the commitment to finish the rest of asbestos abatement in the house which was to remove the ceramic floor and the black mastic that contains asbestos and also drywall. Envy provided an estimate in less than 48 hours. Our insurance asked to have a meeting at home with Kevin, to which he accepted without any problem. I want to thank Kevin for his professionalism and his help in the meeting with the Adjuster, not only did he help with getting the estimate approved, but he also helped me to rectify measures that were incorrect in the insurance estimate. After the adjuster approved the estimate, Kevin sent his team and I have to say they are extremely professionals, polite, and hard working not only in their work but in the respectful way in which they treated our belongings and in the way they addressed us. The work was completed in 3 days and we are ready to rebuild the house thanks to them. After the demolition, Kevin has contacted us to find out if we need help with some other projects. We are happy with their professionalism and do not hesitate to recommend Envy, Kevin and their entire Team. Thanks also to Daniel (Demo Team Leader), he did an amazing job at our house, always respectful, he went by far beyond his duties. Thank you.