EMSA GmbH Reviews

Inflexible company that flaws mistakes in the series not Kulant.

Customer-friendliness is a foreign word for EMSA customer service!

Too bad, I have to say that service and flexibility in customer service are not a big issue. A cent article that used to be included in the set should now be bought for 1 per part plus parcel shipping costs .... Request to the goodwill of the company was unfortunately rejected ... In addition, the quality of in this case lunch boxes in the last Years have become worse. Too bad ... fair enough I have to say that in this case it is just a single experience with a single product.

I can only agree with the development of the recessions!
Very disappointing company.
It is great advertised with 5 years warranty,
and if you can not find the original document after years, then instead of a trivial seal, you should buy a complete head that comes incl. shipping a more expensive than a new cup, somewhere in the special offer!

Very bad service.

First of all, customer service is very friendly.
After you have written the email, the tone changes. It is not a reason for complaint if the thermo mug no longer keeps you warm. At the first conversation, they said that the cups would certainly be replaced.

Customer service claims that the damage is attributable to us. How can you say that without testing the cups?

In my opinion, this makes it very easy for the company by directing customers to customer service. They get rid of you at the latest during the second conversation.

There is no response to inquiries by e-mail and it is also announced on the phone at any time of the day that all employees are occupied. This is really not customer service!

After addressing the customer service twice, no answer ...
That was the last thermos from you

No response to mails for support inquiries that complain about defective ones.

// In the meantime, 1A support has been delivered. Unfortunately much too late, that's why a star deduction.

Very satisfied with everything I have bought there so far!
The quality is still very high!
Of course there is also a faulty product here and there!
But the thermo jug and thermo mug are still unbeatable!
Kudos to Emsa and Emsdetten
I wouldn't lean that far out of the window with the garden clothes and the bowls, but the entire range has a fat 3 star rating

Unfortunately not a good service. Still trying to get an answer from the service, but no indication. Spare parts supply defective! In this case we were talking about spare blades for an Emsa Superline 3-speed shredder. Neither of these partners can help nor respond to Emsa herself, though with time slots of "7-days" grandly announced.

For the often required sustainability, especially the manufacturers are required, who not only rely on predetermined breaking points and new sales, but also once on service, repair or spare parts. If every time I throw away the product (plastic) just because the cutting blades are dull, I produce even more garbage, that can not be it.

Unfortunately, not 0 stars. In school one would have said KLE, means "no service provided". Well, at 77.50 million euros in sales, we do not matter to small customers - mine!