EmpowerU in Buffalo, NY Reviews

Thank God for rental assistance. Things are getting stricter but it is a blessing to many. Staff friendlly.

Receptionist are very rude!! This is my first time using rental assistance so I m unaware how things work. So I called to ask questions and the receptionist was very rude for no reason.

The receptionist are very friendly and professional

Unorganized with nasty attitudes. Often makes tenants pay to cover up their mistakes.

They lose info and never answer phones I don't know what the receptionist job is. They act like there celebrities you can't see them without an appointment even in a emergency even though they are free?? I just can't comprehend how hats helping people when in fact a lot of people get cur off because of lack of paperwork being took an care of and phone calls left unanswered the state needs to find another organisation because this one is past due for a cleaning up. They should not be allowed the grant if they can't complete the job

They don't even answer there phones or they don't even call you back

The African American girl at the desk has a nasty disposition and a very slick mouth with the clients very unprofessional attitude over the phone and in person

Not answering phone or email. I've done my part but yall trying to cut off my assistance!!!!

They don't answer the calls when they open at 12pm , you leave a voice mails for them to call back, still waiting for the call. We as landlords are required to give tenants notice to vacate but tenants can just leave without a notice. No letter sent from Rental Assistance that tenant is moving.

I like this place a lot because they help me out alot

Idk why they are open because they're not taking applications for another year maybe the lady told me over the phone. Should just close the place down. And she seemed to have an attitude.

It Helps People with "LOW INCOME" in finding a Better Home to "LIVE".

You got very good orientation, the employees are very nice. Mi opinion

They were very helpful in get'n me a hot water tank. Ty!

Really bad! As a landlord I had to call them every single day just to do the paperwork but no one is care enough to pick up the call. Just worst customer service.

the one front desk receptionist is so nasty to people when we ask a question the look she gives you is horrible then the way she talks to you is rude on top of that I can`t never get in contact with my worker at all she never answers her phone or returns calls ........:(

Listen, these people are just workers who are making a little over minimum wage most likely. They aren't the ones in charge of your assistance, the government is! DON'T BE AFRAID TO SPEAK UP! I'm sure a few of them are on or have been on assistance while they sit there with their attitudes against clients. You DO NOT need to take their s***. If you feel like you're being treated unfairly get your complaints in! I myself have had issues with these people. I'm not putting up with it. I won't stop contacting all higher up authorities until this is fixed. Half of these workers don't even do their job. You call and no one EVER answers nor do they return clients calls. What's the point of having a receptionist? They aren't that damn busy that they can't pick up the phone!

Many of Their inspection policies for the poor & unfortunate are sorta unfair & that truly Sucks!!

I went there for instructions on getting rental assistance. Parking was sparce. No off street parking availablr and only two handicapped parking spots in the front of the building. There is a ramp to get in. There is a handicapped unisex bathroom. No refreshments allowed. It was later determined that my income was over their requirement. Don't you think they should have checked that before making me, a disabled senior, come all the way down there in the winter? I give them 0 out of 10!

They where very helpful to me in any guestions asked and with the he help they provided!! Thank you" Very Much .

RENTAL ASSISTANCE IS MY ROCK BEEN WITH THEM CLOSE TO 36 YEARS I THANK THEM WHOLE HEARTILY

I seen two professional workers on site and that meant a lot.