More than 12 kinds of awesome. Nothing is too much trouble. Room service was as good as you would expect to arrive at your table. The rooms have the most fantastic appointments and smart automated features all operated from your bedside if you wish. The bronze bars are a lovely surprise as is the fully stocked mini bar and wine fridge with a stellar selection. The hanging robes are world class with their silk laminated into the glass. The rooftop terrace food and service was above and beyond. Breakfast in the patisserie was authentically French and a credit to the artisan staff. We had the most lovely 2 days.
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We stayed here over a long weekend with a toddler and it was fantastic.
Greeted by concierge who were warm and welcoming they quickly valeted our car and got our bags up to our room. Checking was busy but still friendly and we were given great directions to the various aspects of the hotel. The mirrored elevators with multi screens and the rooftop pool were big hits with my kid.
Once we got into the room it was beautiful. Everything was clean and well laid out with a few hidden features like the TV in the mirror and the rising power point from the bench under the TV. The bathroom was clean, and well stocked with a beautiful spa bath and shower facilities as well as a double vanity and separate toilet. The mini bar was well above par, well stocked with a separate wine chiller with a good selection of full size bottles. Everything was clean and modern with touch pad controls for everything from the air con, lights, privacy screen to the curtains.
The only downside of the modern tech is the TV built into the mirror feature which with the glare and reflection made the TV impossible to watch with any light source in the room - but to be fair - people don't come to this hotel to watch TV so that's me being very picky (but a must with the toddler) There wasn't a huge selection of fox TV channels to watch which made entertaining the boy a bit tricky, though with screen mirroring and free unlimited WiFi that problem was quickly solved - another big tick!
We dined for breakfast the next morning at the rooftop restaurant. The staff were friendly and accommodating. A tough venue to multi purpose from night time bar through to breakfast restaurant but we'll executed. We both had eggs benedict and everything was well presented, though the eggs were a little powdery, likely from too much vinegar in the poaching water but still edible.
Room service that evening was again fine, but just missed the mark on a few things. I had the club sandwich (always do, it's the comparison point with any hotel IRF) which was overly seasoned with pepper on the chicken (fine for me but probably not anyone who doesn't like pepper) but the rest of the sandwich was underseasoned. Solid 7/10, bot bad. My pet hate which seems to be a theme with a few places lately is no sauce with the side chips - a ramekin of aioli or even tommy sauce would have really helped the dry chips. My wife had the confirmation duck which was tasty and exactly what was to be expected, though the beans did look like glorified baked beans of the tinned type. A nice cassoulet would have been a little more in keeping with the upmarket theme of the hotel.
Overall an exceptionally beautiful hotel which seems like it would be painful to keep clean but really adds a touch of elegance to city that needs some sparkle.
I have now stayed at the emporium twice both experiences were so starkly different you would think they were two completely different hotels. Let s break it down shall we. June 21 2020 my husband and I booked in for the king suite for our wedding night. What could best be explained that happened next was just your classic series of unfortunate events. I don t like to dwell on the past so I will just say that they knew that they royally messed up and the manager wasn t going to let us leave without making it up to us so he gave us a free stay to use within a year and promised that our next stay the hotel would make sure it was a fantastic one. Well it s been nearly a year later and the results are in and omg!!! It was the best experience I have ever had at a hotel!! Not only were all the staff super fantastic and friendly and very genuine (mind you they were very friendly the first time too) but the hotel went above and beyond to make us feel like we were VIP! The biggest highlight was the facility were sooooooo much better than last year. Last year everything was broken including the sauna steam room pool and plunge pool. This year everything worked exactly how it should be and the steam room was amazing!! The biggest difference last year it smelled really bad very mouldy smell this year was super refreshing and with a slight hint of eucalyptus. Wouldn t even have thought it was the same room. Last year all our food was not even brought out to us and came out cold. This year all food was extremely prompt super tasty and served with incredibly fun and friendly staff. If this is the improvement that the hotel can do in only a years time then I m definitely coming again next to see if they have upped their game again!!! Thank you so much emporium family you really made our anniversary one to remember!
Loved this hotel. As soon as we arrived the staff at the reception were so friendly and nice with us. We were there to celebrate our babymoon and we couldn t pick a better hotel. Our room was so beautiful and modern, clean, great views and the best, the swimming pool. It was amazing. The best place to relax and enjoy. I can t wait to go back.
This accommodation would have become 5 stars if the waiting staff in the bar didn't take 30 minutes to take our order between drinks. The food was outstanding and the waitress was very attentive while we were ordering our meal. After dinner we went for a stroll and returned about an hour later. We were greeted by the same waitress who said she would attend to us in a little she had no idea we were the same couple she had served about an hour earlier. We waiting at least 10 minutes to be invited in by someone else. By this time it was very quiet and well staffed. The waitress passed us again about 5 minutes after we were seated without taking an order. We sat for a further 20 minutes before one of the staff noticed we were just about to leave. We finished our drinks and waited to order another. It was so long between drink and when we were asked for our order it sat on the bar ready to be delivered for at least 10 minutes. We had to ask for our drinks again. We hurriedly finished our drinks and left. The hotel was spotless. all staff other than the top restaurant were perfect in every way. We would visit again but not to the restaurant.
If I could leave 6 starts I would. One of the best hotels we have ever stayed in and we've done a lot!! Fantastic attention to detail all over the hotel from the big screen on drop off to final checkout. Will definitely be booking again very soon, well done Emporium crew
Unfortunate experience! After staying at Emporium a number of times since they have opened, we booked another weekend there to stay. We had organised valet parking for two nights. Upon checking out, our car was dropped back to the hotel from across the road in what we were told was a public car park. We had found a large fresh scratch on the boot of the car which I had immediately advised the chauffeur. He agreed to investigate the matter further. One week on, I followed the matter up after not hearing from the hotel. Emporium had informed me they could not take any responsibility for the scratch.
Being a 5 star facility we didn t expect the following: we had two wrong breakfasts delivered one morning and an hour and a half later finally receiving the correct one yet still Missing one item, forgetting to deliver the complimentary pillows until we called back a couple hours later to find out what has happened, seeing the sauna/steam room filled with empty water bottles, dirty towels over the floors and the plunge pool full of dirt they agreed to take half the cost of the breakfast off bill due to the breakfast mix up yet still took the whole amount.
Due to the fact emporium has not accepted any responsibility for a scratch which had happened when left with the valet, we will not return to emporium in the future. When I spoke with the chauffeur named Jimmy on the day of checkout, he advised me, Emporium take these mattered very seriously and will take care of it. Very different scenario when I called and followed up the matter a week later.
Very unfortunate experience and as regular customers to emporium hotel, we are very disappointed this has happened.
Celebrated my partners birthday with a two course vegetarian dinner and drinks at their Signature Restaurant. Ordered the entree and vegan cheese board to share with two mains. The dishes were flavoursome, the service incredibly friendly and helpful, and the drinks were well presented and selected. Thoroughly enjoyed our visit.
emporiumhotels.com.au
