I have now stayed at the emporium twice both exper...

I have now stayed at the emporium twice both experiences were so starkly different you would think they were two completely different hotels. Let s break it down shall we.
June 21 2020 my husband and I booked in for the king suite for our wedding night. What could best be explained that happened next was just your classic series of unfortunate events. I don t like to dwell on the past so I will just say that they knew that they royally messed up and the manager wasn t going to let us leave without making it up to us so he gave us a free stay to use within a year and promised that our next stay the hotel would make sure it was a fantastic one. Well it s been nearly a year later and the results are in and omg!!! It was the best experience I have ever had at a hotel!! Not only were all the staff super fantastic and friendly and very genuine (mind you they were very friendly the first time too) but the hotel went above and beyond to make us feel like we were VIP! The biggest highlight was the facility were sooooooo much better than last year. Last year everything was broken including the sauna steam room pool and plunge pool. This year everything worked exactly how it should be and the steam room was amazing!! The biggest difference last year it smelled really bad very mouldy smell this year was super refreshing and with a slight hint of eucalyptus. Wouldn t even have thought it was the same room. Last year all our food was not even brought out to us and came out cold. This year all food was extremely prompt super tasty and served with incredibly fun and friendly staff. If this is the improvement that the hotel can do in only a years time then I m definitely coming again next to see if they have upped their game again!!! Thank you so much emporium family you really made our anniversary one to remember!