Emerson Family YMCA Reviews

Clean and well managed I hate they don't have a sauna and steam room

I love being at Emerson YMCA this is where I learned how to gain my strength and courage being in the water when I was a child I was pushed in a pool buy lifeguard and I guess he felt that this would make me swim and participate but it just put more fear in me but I go to the YMCA at Emerson practically everyday I enjoy being there when I first attended there I had been bedridden for 17 years my spiritual god sister Bessie took me there I've been there ever since I would have been there three years but I had surgery last year 2018 I honestly love being there when I first joined Emerson YMCA I weigh 240 lb and before I had left to have surgery in 2018 I I've dropped down to 176 lbs being in the Miracle Water that's what they we're calling it when I join the others that was already there and that's what I call it today I do not regret getting up that first day going now and I'm glad I'm there today I really love being in the gym and I wouldn't replace it for anyting God bless you all take care of yourselves and be safe at home and out and about my name is Donna Marie

Please don't waste your money or your time. Horrible Service!!!!

Fantastic New playground
Very friendly staff

Perfect example of people helping and loving people. Hundreds of children benefiting all Summer. We adults know one another name. I love to lift! I love to meet my friends who care about their health and me as well! Come join us!

I love their basketball program for young children. They have a nice fitness area and a pool you can actually swim in. Some of the other Y locations have small waterpark like pool areas, but nowhere to swim laps. They also have a scholarship program on their membership for those who receive snap benefits. There are so many programs for people of all ages. The staff is so friendly and helpful and there's a very peaceful environment here.

The Emerson Y is a convenient resource to have within this community. Although some may find the service lacking or inadequate, seeing it for what it is, the (non-profit) Y itself has a lot to offer families and those in need. This particular branch has been here for many years and will get better so long as we possitively support and encourage the improvements we want to see rather than verbally tear them down and turn people, who may be able to significantly benefit from what works, away. Not one business/branch is perfect.

I go here over 1-2 a week I absolutely love it.Its go for workouts and swimming I love swimming

Tonight the YMCA had a Halloween party at the Emerson branch. His YMCA football team last game is tomorrow so they team cancelled practice and went to the party. My 6 year old was so excited and I was of cousre willing to pay their charge of $12 to send him. However, my husband was there to chaperone and they refused to allow him in without paying same $12 entery fee. We were forced to make a choice to pay to watch our child or leave our 6 year old without supervision. Outrageous! This is in addition to the monthly fee we pay to have a membership and the full price we paid for his football before we were members (We joined in September). Unfortunately my child was not able to stay as it was far to pricey. He was upset and did not understand and the cashiers response was, Oh well. Sad!

Staff friendly. Took time to show us around and let us know what programs were available to us .

My children and I are at this Y location at least 2-3 days per week. My three year old has participated in the Youth sports program for soccer, t-ball, and basketball. She looks forward to it each week. I like the Child Watch option while I work out in the Fitness Room. The reason for four stars vs five is due to the lack of supervision at times in the Child Watch room. Sometimes the staff has been on their phone for several minutes without looking up. I observed this from the lobby area as my child played in the room and I waited for our ride to arrive. But that's an easy fix if the staff members are made aware of the dangers that could happen from having children unsupervised. Other than that, I would recommend this Y location to anyone in the nearby municipalities.

I went and used the facility a few times while in town and it was great, excellent staff.

Hands down thee worst ymca location ever. Customer service is terrible. You can walk in and stand in line waiting on assistance and a lady is sitting there taking others who just walk in and waltz past the line. Maybe we all should just waltz up instead of respecting someone s time and space by trying to do things the polite way. That s not even what upset me. I called around 12pm and spoke to one rep who said that there was spots available for swimming lessons for my son that start on Saturday and to come up today and register. I also asked if I could register my son for latch key at Wedgwood for the month of May, she said yes, come today and he can start Thursday. I went as soon as I left work at 5pm. A different rep than the one I spoke with earlier, but the same rep that didn t call to assist any people in line, but accepted walk ups, said there are no swim classes available for Saturday. Then said he couldn t register for latch key. I said the other rep told me he could register a few hours ago, so she gave me the application. This whole process is inconsistent from one rep to the next. When my son was enrolled here in latch key 2 years ago, they were sending my personal receipts to my mom who hasn t set foot in there in over a decade and was not listed on his paperwork as a parent. They claimed that she brought me there when I was a child so she is on my account and that s why she was sent my personal information. I ll be happy to see them do anything right. Frustrated and discouraged to the max. I don t know why when we try to do things in our own community, the reps always try to make it seem like such an inconvenience to them, and some wonder why we leave to support other communities with our business. I asked for the branch manager and I was given a card and told that she doesn t always come in. I m contacting the Board of Directors and I won t stop until there are results because this is ridiculous.

Great staff, always helpful. In need of some upgrades.

One of my favorite gyms! The crew is amazing and beyond helpful! I cant say enough about the exceptional work that is being done here. Job well done!!!

Love that they are available for kids after school really safe and fun for them. Thank you

My grandson plays basketball with the Y and he loves it I have attended all his games nice staff

A caring and safe place. Wear masks and socially distant and stay in shape.

Great location nice and clean. Very friendly staff

Excellent staff, great environment, and a clean facility.

Nice place and friendly staff. If you're ever interested in your daughters playing co-ed basketball then find somewhere else. My daughter was super excited to play basketball for the summer, but no girls showed up. The staff tried their best to accommodate the lack of girl players. I really appreciated their effort. YMCA should maybe start an all girls basketball team to see if more girls will play.

I love the classes every one is very patient with you.Teachers are great.

Use to come here when I was 6 for basketball games. The memories are golden. I used to play all sorts of sports at this one actually and I was on a swim group/ team. I also used to attend their summer camps. Now I see my kids doing the same. Bottom line this is a pretty good facility.

Both my son and daughter learned how to swim at the Emerson YMCA. Because of the water exposure at the Y, most all of our vacations are centered around ocean and water activities. I am at peace when my kids are out with friends swimming.

Since I've joined, it's been pretty cool. Staff is respectful and helpful. I do feel that during the water class, the life guards need to pay more attention to what's going on in the pool, instead of out, that's not all the time though. I even have suggested joining to friends, and family.

I came there and did and applications but never came back yet. But I will be there next month.

Very friendly people. I met a lot new friends at this location and the staff when I attend help me with using the machines and learning about weight loss.

Great water class on tues,thurs,and friday 7 to 8pm with Maxine. Clean, friendly just not as new with sauna and hot tub as other places.

Her family either goes to the Emerson YMCA or to O'Fallon Park recreation complex

Thanks to Phil for his prompt and professional customer service!!

I really love this Y! for more than exercise, I lost my grandmother in February and one of the managers worked with me because i were having financial problems to pay my membership fee thanks Phillip. Greatly Appreciated and Thanks Emerson YMCA FOR HIRING A GOOD PERSON""

I had my children signed up for swim lesson and the scheduling just didn t work out for us, we tried for a refund and we were told that we were going to receive one and after going months without being able to get ahold of the aquatics director and leaving numerous voicemails we are still without refund. I would definitely not recommend and most of the staff is ghetto and unprofessional.

Very poor communication. I have been requesting a refund since May for Flag Football that was cancelled due to them not finding coach. I have been Promised a refund and I've received NOTHING! I I originally signed up for my kids to have swim lessons. They advertise them but don't offer them. They offer the classes at the Chesterfield location. I'll be taking them to James Egan center instead

Its ok. I like the pool and they just remodeled the building.

Very helpful and positive staff, many activities and programs, well maintained equipment. 5 stars all the way!

Great workout facility and clean equipment. Friendly staff always willing to help and answer any questions. Perfect place for families to stay healthy and fit.

This is a very nice facility and it has updated equipment. The staff is very attentive and knowledgeable. Linda is very helpful and caring.

I like going here. My kids love the sports program.

Everyone is very friendly and helpful. Place is old but nice and clean.

This is a great place to work out and swim...would love a steam room!

My entire family has a membership at the Emerson YMCA it is like home away from home. We enjoy going for every activity. My husband is an active basketball coach. My son attends basketball, swimming, and camp and we love it all. I am grateful to go to an awesome place close to home. The only thing i would increase is the weight room. It needs a bigger space a little to cramp. Other than that it is an awesome place.

This is where everyone around the area goes to get in shape. There's a reason for that.

Great classes and instructors. Also, fantastic community garden growing in the back of the building.

I really enjoyed this Y my children loved being on the basketball teams. They taught them a lot of skills the staff were very friendly. The financial department were very helpful as well.

Staff was really friendly and the refs were great at my son's basketball game!

Nice workout area and some staff are nice and helpful.

Emerson YMCA is a nice facility and the staff members are kind and helpful. I enjoy the exercise class and the gym. If you re looking for a great workout this is the place be!!

Great organization that's involved with the community!

I have had a horrible experience. No one ever answer the telephone nor do they response to messages. I would not recommend any spend their money at his location. The customer service is non existent. They do not deserve to receive one star.

I ve been attending this branch of the YMCA for awhile now, and the staff is friendly, very helpful, and knowledgeable! Nice clean facility....
My grandchildren also attend the YMCA with me it s a safe spot for them to enjoy as kids should!
I highly recommend the Emerson YMCA

My children and I (Arieal Stephenson) love this location. We walk in with greetings and smiles and it makes a dog when you noticed somewhere you spend you money . Enjoy the cleanliness and the workers . It s a great place to relieve stress and also get your money worth .

Thanks ,
Arieal Stephenson and family

I love the Emerson YMCA pool. I generally swim Mon-Fri. The pool staff and management are very friendly and helpful. My swimming workouts are great for general health and for the social interaction with staff and other swimmers. Good things happen at the Emerson YMCA!! : )

The staff is very unprofessional. Phone calls are never returned. Not sure who runs this place, but they need to work on their communication.

I enjoy the YMCA Emerson! I have a membership for my daughter's Y Club before and after program that's at her school. Now we are exploring other programs in the Y that are beneficial for my entire family. My children had expressed an interested in learning how to swim and its amazing that swimming offered even in the off months so that I don't have to wait until Spring/summer to get them signed up. I also will be signing my son up for sports to play in the winter which will keep him occupied as he is in the 7th grade. O really appreciate all the offers and programs available with the YMCA and its so close to home.

Danielle Wilkins

Nice, clean, and welcoming environment. The staff is always friendly and willing to help! There are unlimited resources and various options to help you accomplish your fitness goals. I don't regret starting my membership here at The Emerson Y!