Hands down thee worst ymca location ever. Customer...

Hands down thee worst ymca location ever. Customer service is terrible. You can walk in and stand in line waiting on assistance and a lady is sitting there taking others who just walk in and waltz past the line. Maybe we all should just waltz up instead of respecting someone s time and space by trying to do things the polite way. That s not even what upset me. I called around 12pm and spoke to one rep who said that there was spots available for swimming lessons for my son that start on Saturday and to come up today and register. I also asked if I could register my son for latch key at Wedgwood for the month of May, she said yes, come today and he can start Thursday. I went as soon as I left work at 5pm. A different rep than the one I spoke with earlier, but the same rep that didn t call to assist any people in line, but accepted walk ups, said there are no swim classes available for Saturday. Then said he couldn t register for latch key. I said the other rep told me he could register a few hours ago, so she gave me the application. This whole process is inconsistent from one rep to the next. When my son was enrolled here in latch key 2 years ago, they were sending my personal receipts to my mom who hasn t set foot in there in over a decade and was not listed on his paperwork as a parent. They claimed that she brought me there when I was a child so she is on my account and that s why she was sent my personal information. I ll be happy to see them do anything right. Frustrated and discouraged to the max. I don t know why when we try to do things in our own community, the reps always try to make it seem like such an inconvenience to them, and some wonder why we leave to support other communities with our business. I asked for the branch manager and I was given a card and told that she doesn t always come in. I m contacting the Board of Directors and I won t stop until there are results because this is ridiculous.