Embassy of Italy Review

I called today for information, perhaps trivial, but the rudeness with which the girl answered my question was extreme. American or Italian that you are, learn education!

Nice security staff, very nice council, everyone is very friendly and very helpful and extremely nice

very good and available
I did the visas use in a Milan agency in 4 days they gave me an appointment they also work online it was called DINAMICA very good advice

I don't know what sense to have an Embassy review, but I've been there, and there are some things I'd like to tell you.
I had never entered this fortress, there is no longer even the need to apply for a visa to enter the US, therefore, unless you have business that requires it, it is not usual to log on.
My company organized a conference in collaboration with the AFCEA and the Italian-US trade interchange bodies and I was able to visit some areas of the embassy.
The atmosphere of tense tranquility that one breathes in is due to the massive presence of security personnel, of every type and degree. Already outside the gate there is a fixed garrison of Italian soldiers, inside there are private guards, American soldiers and who knows how many plainclothes officers.
There are security checks equal to, if not greater than, those of an international airport.
Inside, the corridors are rather dim, and the halls, though opulent, do not abound in light.
The organization is impeccable, and there are several professional figures who assist the guests, who are never left alone inside the structure.
If you happen to be invited for an event, don't miss it.

I asked for information via email for additional checks that I undergo every time I enter the USA. During the day they replied promptly. But the answer is a little misleading since they answer me that for problems with ESTA to write to another email address (but my problem was not with ESTA but with my identity).

Functional, splendid building all the rest No Comment !!! Very fine

To get information, a registered voice answers that rebounds you from one number to the other, without anyone, in the end answer! What's the point of putting a phone number, if nobody ever answers?

bad you can not contact them in any way, they always refer you to the automatic voice or the website. assurdi.vergognatevi

Five++ Service and Kindness and the best DHS personnel helping me to get a transportation letter in a day due to stolen Green Card by pocket pick at Rome Treni subway on Saturday. Thanks,

I'm thinking what experience, (we) have an extraordinary situation that I think would be appropriate to speak with our ambassador Mr Lewis!. To no avail, we've been unable to make an appointment!.

Awesome location on via Veneto! Safe and quiet but close to hotels and restaurants.

United States of America Embassy. Palazzo Margherita historic, imposing and aristocratic palace, located on via Veneto. After several proprietary passes, it was purchased by the United States government, to make it its diplomatic representation in Italy.

I found the staff to be sociable and helpful, as an American citizen I can say that I found myself very well.

I went there 08:45 when my passport was stolen and received prompt and courteous attention. I had a temporary passport within two hours. Everyone was pleasant, kind, and efficient. Rarely does one see a government office run this well. Bravo!

I spent 30 months working at this Embassy in the 6os

The switchboard is practically useless any button returns you to the websites: there is only one key to which respond, but you also say you write an e-mail ... that stuff. .. half an hour thrown behind the switchboard !!

Biggest embassy building I've seen in all my travels

mr John Phillips diplomatically the only comment on his interference is his business

Wonderful building to see that American flag gave me goose skin.

I called 3 times for information about my k1 visa and 3 times they answered me lightly, incompetently, rudely. I strongly recommend that all telephone operators take a savoir-faire course

I rate them two stars for two reasons: 1) they don't really care about people, for them it is just a job and you can tell. 2) one year I had an appointment at 9 am and I was called at 12 pm 3) this year they messed up my VISa and I had to pay $300 in Airline tickets to go back in Rome and let them fix their own mess. I was told they have a lot of work and during Christmas there is an overload. A consul interviewed me for 20 seconds literally. I didnt see a very serious approach, they really rush everything and then mistakes happen. One guy in particolar there is super sweet, patient and professional. I would go back there for him only. However, my advice is if you can, go to Florence or Milan. My personal experience there was much better.
Good Luck if you need to reach them by phone, basically not possible, one lady with a very poor attitude will answer and tell you to email them. By emails you receive answer from ghosts. If you ask them who they are for reference they don't tell you their names and/or a code. Nothing.

Another curious fact is that you see military, Securitalia, and the Police all over that area. Most of them are just standing and literally that is all they do. Most of those guards should have a course of how to approaching the public, they can be very rude sometimes. Yes, people ask silly questions sometimes, but it is your job to answer. You should consider yourself lucky to have a job. It would be finally time for Italy to resize the waste of money for the Italian Government with all these unnecessary different military bodies. You don't Grant security with people standing in the same place for 8 hours. my criticism is mainly to the management of these offices, unfortunately I have to admit that they work in the typical Italian way.....sadly!!! I have been in facilities with the quadruple of workload and their efficiency is much better.

The negative reviews on Google must have a meaning. Obviously, we can't be all crazy. But as everything in Italy, nobody cares. Many US citizens were very frustrated too.

A fortress in the center of Rome, entered on the famous via Veneto.

Quick and organized, in 1 hour I finished everything. And not even after a week I received my b / 2 visa

Not helpful at all. Our passports, cash, credit cards and cellphone were stolen on Friday night, we didn't get help till Tuesday morning. We had a flight back on Monday early morning, but they refused to provide any help till Tuesday morning. We ended upsatying for 2 more days in Rome, postponing our flight tickets.

The officer on duty said it's very common occurrence, I was like, then why can't you provide some help during weekends, at least for few hours opening embassy on weekends will really help.

The American Embassy has been located since the end of the Second World War in the beautiful Palazzo Margherita, which I think was inspired by Palazzo Farnese and named after Queen Margherita who lived there since it was acquired by the Savoy ...

Helpful although perhaps a bit less than they could be. But seems to be relatively well run.

Good service, amazing positive staff. Best in the city!

Great, amazing people !
Very helpful and hassle free when releasing a new temporary passport to a family member .
So proud to let everybody know about such a great experience.

Just got out of there this morning. My overall time to process my emergency American passport was about 1.5 hours so I was happy. I had my wallet with ALL my ID and credit cards along with my passport stolen so all I had to show proof of who I was were a passport 'photocopy' and a work ID. That didn't seem to matter. Be sure to have 5 EUR for your passport photo (no coins less than 50 cents or higher than 10EUR accepted in machine so be careful!) and $135 US dollars for your passport fee with you. They did provide change for that. I filled out the questionaire/application when I got there which took probably 10 minutes and the rest really was just waiting. Overall this made my terrible experiences so far of being pick-pocketed much more calming. These people DO look out for us traveling. The great part is even though this temporary passport is only valid for 1 year, I can turn it in toward a brand new one with the 10 year validity for no additional cost. Thank you! I wish government agencies in the US worked as nicely and quickly as here! :)

Security is very tight so be prepared in case you need something in a hurry, the staff were quite friendly, the young man at the desk as very helpful and kind. Very well organized and easy to find your way around, was quiet the day I visited.

I was the applicant for an M-1 visa and I can say that the service offered is excellent. All the people I met with showed professionalism, punctuality, precision and kindness. Thank you

Rude, unhelpful, plain lying, no accountability, usual bureaucratic dance but worse in citizen's services. I wouldn't recommend, but I assume if you're going you don't have a choice.

Extremely friendly staff and helpful, after having my passport stolen I had a need passport in hand within an hour. Great people.

While walking through Rome our route took us past the American embassy. So, we thought, how cool to have a photo in front of our embassy. We expected to see sharply dressed US Marines guarding it. However, our embassy is well protected by Italian soldiers (thank you very much) and Italian security guards (Pinkertons). So, imagine my surprise when the guard at the entrance forbade me to take a photo. Of my embassy. Especially when I am looking at Google maps and seeing 24 (yes, 24) photos of the embassy, including one showing the very spot I was looking at. Oh the irony.

I accompanied my boyfriend who had to do the visa, I had to wait outside, standing, in the July sun for an hour

YOU ARE A WALL INACCESSIBLE !!!! I remembered you different!

you can't talk to an operator, it makes no sense ...... what the hell are you giving ch is in trouble?

After having her wallet stolen my friend and I after reporting it to the police went to the embassy. Every single person we encountered were amazing. They have a photo booth to get your new passport picture there for 5 euro and we were in and out in an hour with a new temporary passport good for 1 year. Get there as early as you can it started getting busy as we were leaving . They open at 8:30 AM and they are not open on Saturday or Sunday

You can't talk to an operator, how is that possible ?? if you have any particular questions or doubts, what must you do to go to Rome directly? Without words ....... compliments for the service, see answer the phone, Tricky! ..... then if people get from you nervous or angry because Office has had to do a lot of kilometers to make two questions ..... do not ask yourself why.

Horrific services. When you dial into the main switchboard, it is a massive number of options just parroted off that never address the issue I have. You can't reach a human being to talk to; yet these people are being PAID to provide services to the American public who are in this country. They have the worst RUDE AND UNFRIENDLY attitudes of you're there to serve them w/arrogance and complete and utter lack of concern about Americans and their job they are to do. This whole office should be shut down, restructured and put COMPETENT people in charge who know what they're doing and quit abusing American citizens.

Rarely write any review, I would give 500 stars but unfortunately you can choose 5 max. Today I had the best experience ever with an USA embassy over the phone. Ms. Paola provided an absoultely outstanding service and almost instantaneously solved my issue. In my experience with different embassies and consultations, this is hands down the best interaction I ever had.

I rarely write reviews, I would like to give 500 stars but, unfortunately, only 5 are available at most. Today I had the best experience ever with a US embassy during a telephone conversation. Ms. Paola has taken steps to solve my problem almost instantly, with impeccable service. Among my experiences in embassies and consulates, this is, without any doubt, the best I've ever had.

The embassy is beautiful and unmissable events. The switchboard often does not always answer

Poor service, as an American citizen abroad I feel fooled.

Sadly as a disabled person on SSDI, no matter how many times I email, call and ask for an appointment, they have unlimited excuses why they don t respond, don t help, don t resolve the issues. Over two years trying and nothing!

The US Embassy was extremely helpful when our passports were stolen. Everyone was very kind and we were on our way with new Passports in an hour & a quarter!

When you enter this place everything changes, you feel considered and not treated like a rag (as they do in our offices). Note the difference and wish to be an orphan from your country of origin.

When my passport, cash, and camera got stolen last week in Roma, the US embassy staffs took great care of me. All I had to do was shown my US driver license to prove ID at out side the embassy, the Italian polizia (they speak fluent English) let me entered without any delay. I did brought my Italian police report, which I had went to Carabinieri at Piazza Venezia because my bag was stolen at the Collsseo and this was the closest polizia station. I got in, no waiting in the afternoon. Got onto the embassy computer, reported my story, registered my US passport was stolen. Pay US$135. Took a new set of passport pictures (6 pictures)=EU5. All in 2 hours, I was assured verbally, and emotionally by very understanding US staffs. I was out with a new emergency passport to come home. I just had to write this review to say to those staffs at Roma, thanks so much for your help. I did got home safely and got back to work on time without delay even through US customs. You guys are the best.

As for me in America there are not only white American citizens ... so how do you explain that only white people are in the embassy ..... and then the consulate employees are great racists

The embassy is very helpful. Mr John Paonessa is a very helpful man and he works in the social security department. Thank you very much Mr. John I appreciate everything you did for me.

-Maarouf El Hassan

Useless service! You can not contact to solve anything .. incredible but true