Extremely professional and reliable service. We got our AC installed as soon as the unit was shipped to them, even though it was dead in the middle of the highest season. I also called around to several places for quotes and this was the lowest.
These guys are unresponsive and haven't returned my calls. Do not recommend.
Had AC issues and they quickly responded to the issue and took care of it in a professional manner. When I had further follow up they were available and took care of things quickly. They went above and beyond.
On time, friendly and fixed my issue. Jason the technician was very knowledgeable and efficient. Would definitely use them again.
Horrible dishonest company. Came to install a nest thermostat as per my landlords request. Was not hooked up properly so heat was not working. I called for them to return and fix it. They fixed it and after two days my thermostat stopped working and gave me a wiring error message. I called again and had them come back to once again fix it. Which they did, and then slapped me with a $850 bill for emergency services which I had never authorized for their own shoddy work. Completely disgusting unprofessional behavior. Will be reporting to better business bureau and filing a claim for the charge.
We had a problem with our garbage disposal the day of a party, saw their trucks parked outside of our building so I figured I would give them a try. I called them and one of the guys working at our building was able to come look at the problem and fixed it within an hour. They did a great job and I would highly recommend them.
These guys are my go-to plumber/HVAC vendor. From their office staff to their field technicians, they are responsive, helpful, and willing to take the time to explain things. They consistently go the extra mile, which they once again proved today (thank you Dan). If you need something done the right way, they should be your first call.
There employee dosent know how to drive blocked me in my spot and his wife smashed my mirror with there car door while I was in my car. Unbelievable
Sorry to buck the trend of these glowing reviews...we had multiple, awful experiences with Duggan and were thrilled when they left.
Poor installation of our rooftop HVAC equipment. Some units not charged or commissioned properly. One installed backwards. All led to years of problems and had to bring equipment manufacturers in to repair some problems.
The two years of "service" that came with installation was remarkably shoddy. It was like pulling teeth to have them come back on a quarterly basis as contracted. When Duggan returned, its techs rushed through service. Filters were skipped repeatedly. Over time, some of the filters collapsed and failed causing other new problems. Duggan's main office seemed to enjoy fighting over what service was contacted and not. No quarterly service visit was similar to its previous visit. We had to assign staff just to shadow Duggan techs in a effort to get more than 1/2 the contacted service done. As soon as our contract was up we found another HVAC company. That company did much better work. It took almost a year after Duggan to clean up its mess, but eventually our system was fully operational and regularly cleaned/serviced.
Looking back...it seemed like Duggan aggressively low-balled its bid to get our construction job. I am unsure if it ever expected or wanted to have us as a long-term customer. Duggan got its money from the construction and did every it could to leave asap. In retrospect it was a mistake to use them at all.
Had to use them for emergency services several times over the years. Fairly quick to respond. Pricing is within the normal range. People on the phone are always helpful and friendly. Techs move quickly to resolve the problems. They are a fairly large operation, so YMMV...but for me, so far so good.
Thank you EM Duggan. Your commercial installation team was a pleasure to work with on a recent installation in MA.
Your onsite team was professional and stayed with other trades until all small items were completed. This is not a review about a thermostat or driving. This is to show the North East EM Duggan did an outstanding job on a million dollar commercial project featuring new technology to North America. Again thank you for allowing a manufacture to have confidence in making a project come together.
emduggan.com
