Jerry C

Review of EM Duggan

Sorry to buck the trend of these glowing reviews.....

Sorry to buck the trend of these glowing reviews...we had multiple, awful experiences with Duggan and were thrilled when they left.

Poor installation of our rooftop HVAC equipment. Some units not charged or commissioned properly. One installed backwards. All led to years of problems and had to bring equipment manufacturers in to repair some problems.

The two years of "service" that came with installation was remarkably shoddy. It was like pulling teeth to have them come back on a quarterly basis as contracted. When Duggan returned, its techs rushed through service. Filters were skipped repeatedly. Over time, some of the filters collapsed and failed causing other new problems. Duggan's main office seemed to enjoy fighting over what service was contacted and not. No quarterly service visit was similar to its previous visit. We had to assign staff just to shadow Duggan techs in a effort to get more than 1/2 the contacted service done. As soon as our contract was up we found another HVAC company. That company did much better work. It took almost a year after Duggan to clean up its mess, but eventually our system was fully operational and regularly cleaned/serviced.

Looking back...it seemed like Duggan aggressively low-balled its bid to get our construction job. I am unsure if it ever expected or wanted to have us as a long-term customer. Duggan got its money from the construction and did every it could to leave asap. In retrospect it was a mistake to use them at all.