Elite Moving & Storage was recommended to me by a friend, and they did not disappoint. The guys were on time, profession, took great care of my items, and were extremely efficient. I called several moving companies to get quotes on my recent move and Elite was by far the cheapest. I will recommend them to everyone going forward. Thanks again!!!
I went with Elite because of their reviews even though they are pricier than other companies. I figured going with a higher end moving company that I would receive a higher level of service. While they were quick and efficient for a 3 floor move, they drilled 2 different quarter sized holes in my brand new desk when re-assembling. Additionally, they shattered the glass of a recently framed painting. Pretty disappointing experience...
Amongst damaging some of our interior furniture (CB2, West Elm, Crate & Barrel), Elite Moving & Storage failed to wrap our outdoor furniture (even though their policy is to blanket wrap ALL furniture) - thus leaving dents and scratches all over our expensive mixed metal/wood furniture. Our stuff was mishandled several times (loading truck, unloading into storage, loading trailer, unloading) so our furniture certainly saw rough days. The insurance claim took over 6 months to get back to us. Unsatisfied with Elite Moving's inability to properly correct their wrongdoings, we went through arbitration (which is a scam, because it was their recommended arbitration company) which cost another $150. In the end, they only offered to give us $200 dollars - which isn't even enough to fix ONE piece of furniture they broke! Definitely disappointed in our experience with this company. DO NOT USE.
Elite Moving and Storage is a really great company. I've now used them three times for an in state move, an out of state move and an interior move. They arrive on time. They come prepared. They did an excellent job packing up everything. They are efficient. Danielle at the office and Joe the owner are both very kind and helpful. Cruz managed our move all three times and he is a great team manager. Their prices are a bit higher but all three experiences went very well. I never had a bad experience and will continue to hire Elite.
In last 4 years we have used Elite for 4 moves, including in city and across country, and have stored our complete household with them two times. Each time has been perfect. Nothing broke; nothing lost, always within estimate and timely. They are very flexible. For the last move, two weeks ago, we had to change our date two times and they accommodated us graciously each time. They have packed and moved our very large paintings and valuable craft furniture without a single issue. Their charges are reasonable and their people are cordial and efficient. They are protective of the homes from which we have moved and the homes into which we have moved..
This company was pleasant, efficient and friendly. Dani was a pleasure to work with and the moving team was awesome! Would definitely recommend to anyone.
They were great from start to finish. Professional, curious and organized. Our move took place without any issues and the costs were exactly as estimated. We couldn t have asked for a better experience!
I have used Elite moving in three different moves and have always been impressed by their professionalism and efficiency. This time was unfortunately disappointing.
During the initial walkthrough, I asked the head mover to make sure that no boxes were loaded on top of the boxes marked FRAGILE. However, during the move, I had to repeatedly keep asking that to happen with him and the other movers. I only had 4 of approximately 25 boxes marked fragile. It should not have been that difficult to keep track of. On two occasions, I looked in the truck and saw that boxes were on top of the fragile ones. I told the head mover and he said that there is a method where they load the heavier boxes on the bottom. He then made a side chuckle as if to say, we know what we are doing. I basically gave up repeating myself in the moment. I figured it was a short truck ride to the storage unit and maybe the boxes would be okay. At one point, I asked the head mover to breakdown three bookshelves. He said it would be no problem, but when it came to the end of the move, he gave me a hard time about it, so I just said go ahead and take it as it is. I was just so tired of going back and forth with him.
When we arrived at the storage facility before they began unloading, I again asked the head mover to have the fragile boxes be loaded on the top and that my bookshelves be moved in the front of the storage. (So, I could come back later and break the shelves down myself). He said, Yes, ma am. However, again I had to continuously remind them not to put any boxes on top of the FOUR fragile boxes. At one point, one of the movers had my bookshelf upside down such that the top of it was scraping the asphalt that was painful to watch.
I will say that of the four movers, Junior was very responsive when I had a concern. On three occasions, he helped me communicate different things to the other movers such as don t tie the tape around the cushions so tight, flip over the bookshelf to make it right side up, etc. I really appreciated his willingness to listen to the customer (ME) and that s why this review is 3 stars instead of 2. I paid $600 for a job that took about 2 hours. I didn t mind paying the fee, but in return I shouldn t be left feeling unsatisfied with the overall process. Such a disappointment compared to my three previous moves with Elite.
***UPDATE***
I have since opened my fragile boxes and I must say nothing was broken. The only disappointment was that one of the movers broke a plastic connecter on my bed and rather than tell me, he just took the entire piece. If he could have taken the broken prongs that were left in the wood, he probably would have.
Alejandro and his team were fantastic. We downsized from our house. Moving our things to three locations, two apartments in the city - a high rise apartment, and a second floor walk up, then to a storage locker. The move went smoother than we expected. The team was professional and fast! Alejandro was amazing to watch pack our storage locker. We highly recommend Elite.
We used Elite moving and Storage several years ago, and was very pleased. So pleased infact that without hesitation we scheduled them for our next move. So glad we did. Alejandro was the crew foreman this time, and his crew was on time, hard working, and FAST! So fast even when they had to package up so much glass furniture we have. My wife and I were very very happy.
Though at first they may seem a bit pricey, but at least they tell you before you move. And actually my bill was LESS than the estimate. VERY HAPPY. AND MONEY WELL SPENT. If you want your stuff safe and secure, and move correctly, use Elite. Alejandro and crew, thank you so much!
