Elevation Counseling Reviews

My experience with Elevation Counseling has been one of the most positive experiences I've ever had. The entire staff. The front office staff and of course the counselors really do care for your mental well being.
I recommend Elevation to take care of you.

Choosing this place was the worst mistake ever. The person who scheduled me was given all my insurance information prior to the appointment and instead of them saying we don't accept your insurance I was scheduled anyway then got billed twice. I would NEVER recommend this place. Lack of upfront honesty is a sad thing.

This is my second time coming to this counceling center. I like the therapist that they have paired me with so far. But I do not appreciate this center forgetting appointments. My therapist made an appointment for me to see him two weeks after my initial visit. I arrive and find out no appointment was put in for that time and my therapist wasn't even there. I had to take time off of work for an appointment someone "forgot" to input into the system. Highly disappointing. They have no problem charging patients $55 for a missed appointment, yet don't hold themselves to a similar standard.

Edit:
I went in for my rescheduled second appointment after they messed up above. Guess what, they didn't put that appointment in either. I can't believe how unprofessional this place is. When I expressed my disbelief about this and asked to talk to the manager, the front office lady lied and said that I didn't give her the information needed to make an appointment and just left the day before. We had a conversation the day before where she asked if a 2pm appointment the next day was alright. I indicated that it would be great. She turned to her computer. Typed a bit. Then told me everything was all good. When confronted with this mistake, she started to blame me. Lady if you forgot to put in the appointment just admit your mistake.

The manager wasn't helpful either. Instead of apologizing for her employee straight up lying, she made it seem like it was my fault. They managed to squeeze me in for an unproductive counceling session as I was so upset about how they treated me. They then scheduled me for another appointment. Printed out the date and then insisted that I take a copy after I told them I didn't need it multiple times as I use google calendar for everything. The manager just stated this way they know I have the right dates. I never missed an appointment or had wrong days. They simply turned this whole thing into a fault of mine. My only fault was expecting these people to be professional.
I will never go to this place again.

Front desk staff is great, the place is quiet and relaxing. Haven't had any scheduling issues thus far. I see Michelle Morgan and she is great. The tele-med during Covid-19 has been pretty seamless and has allowed me to continue my therapy. I feel I have made great progress and am becoming more self aware and introspective as a result. This is what i was looking for.

This place is a lifesaver. My daughter's therapist has made a huge difference in our lives. I don't know what we would have done if we had never found this hidden gem. The girl at the front desk, I think her name is Nika is always helpful and always makes a point to talk to my daughter and remembers my daughters favorite candy from their candy bowl. Thank you Elevation for making life a little easier.

I've had reservations about doing counseling for a long time and finally did it last year. Its changed my life for the better. All the folks at Elevation are awesome, professional and kind. From the front desk to My counselor, they are amazing and welcoming. Would recommend Elevation, always.

They could care less about effective responses. It took me weeks to get a response, I followed up, it's now been another two weeks since I've followed up about my inquiry in working with them for counseling services. I will gladly be taking my time and resources elsewhere. I personally feel this is the least 'people related' avenue a counseling center could take. To say they are concerned and invested in people severely lacks in the customer service department. Hypocritical and ironic.

It s very hard to find good decent therapist for a teen age boy. We thought we would do well here with this group. Sadly we had to cancel an appointment do to unexpected dangerous weather conditions. We were told we would get a call back to re-schedule. Well that never happened. Now the person we were hoping to see is so booked we are out a possible great chance to help our son. When your office person makes a statement that she will call back I hope she treats other potential clients better than we were treated.

I was apprehensive to seek video therapy. I'm glad I did. The impact this pandemic has had on me and my household has been challenging, overwhelming our family. Our therapist has been amazing and worked with all of us. Our family stay at home life is much improved. Thank you Elevation. I can hear the smile in the voice of your office staff any time I call.