About Electronic voice services
Electronic Voice Services: Revolutionizing the Call Center Industry
In today's fast-paced business world, customer service is more important than ever. With the rise of social media and online reviews, companies must provide exceptional customer service to maintain a positive reputation and retain customers. One of the most critical components of excellent customer service is a reliable call center. Electronic Voice Services (EVS) is a leading provider of modern cloud call center solutions and dialer software for contact centers and sales teams.
Founded in 2006, EVS has been at the forefront of innovation in the call center industry for over a decade. The company's mission is to help businesses improve their customer experience by providing cutting-edge technology that streamlines communication between agents and customers.
EVS offers a range of products designed to meet the needs of businesses large and small. Their flagship product, EVS7 Cloud Call Center Software, provides an all-in-one solution for inbound/outbound calling, IVR automation, CRM integration, reporting/analytics, and more. This software allows agents to handle calls from anywhere with an internet connection while providing managers with real-time data on performance metrics such as average handle time (AHT), first-call resolution (FCR), and agent productivity.
Another popular product offered by EVS is their predictive dialer software. This tool uses algorithms to predict when agents will be available to take calls based on historical data such as call volume patterns and agent availability. By doing so, it maximizes efficiency by minimizing downtime between calls while ensuring that agents are not overwhelmed with too many calls at once.
One unique feature offered by EVS that sets them apart from other providers is their unlimited calling plan. Unlike other providers who charge per minute or per call fees which can quickly add up for high-volume contact centers or sales teams; EVS offers unlimited calling plans starting at just $99/month per user.
EVS also provides exceptional support services including free training sessions for new users as well as ongoing technical support via phone or email during business hours Monday through Friday.
In addition to their products/services mentioned above; Electronic Voice Services also offers custom development services tailored specifically towards your business needs! Whether you need custom integrations with your existing systems or want something completely unique built from scratch - they have got you covered!
Overall; Electronic Voice Services has established itself as one of the leading providers in modern cloud-based call center solutions & dialer software industry due to its commitment towards innovation & excellence in delivering top-notch products/services coupled with exceptional support services!