Derek Holmes is the guy we go to for equipment purchasing. Derek and Security Equipment has always been easy to do business with and make maintenance/purchase process a breeze! Highly recommend Security Equipment.
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Great customer service, counter man went above and beyond to get me out of a bad situation as well as being friendly and helpful. It was Greatly appreciated.
I am a auto repair shop here in Middle River with a customer's Bandit Model 90 Wood Chipper that we are doing a clutch on. I called these guys for the parts. They tried to sell to me at full list($2038) with no consideration as a shop.I would have bought them had they given me a little break. I found parts from Auto International for less than half the price. So if you don't want to be gouged, call 1-800-456-AUTO.
Ryan, tell your manager he caused this by the decision he made to be greedy.
Called in anticipation of requesting a roll back pickup for my tractor. Left message for Service Mngr, Nelson Mc. He promptly called me back, politely and intelligently walked me through a checklist to perform before the pickup. He even offered to FaceTime me if initial suggestion did not work. WELL, his patient, informed suggestions were right on!! When I asked if he alway offered to help the "DYI" folks like me, he answered: "I try". I am totally grateful for his time, patience, and wisdom. I will be a customer in the future should the need arise. Business needs more folks like NELSON. Kudos!! John S