4 years ago
Called in anticipation of requesting a roll back p...
Called in anticipation of requesting a roll back pickup for my tractor. Left message for Service Mngr, Nelson Mc. He promptly called me back, politely and intelligently walked me through a checklist to perform before the pickup. He even offered to FaceTime me if initial suggestion did not work. WELL, his patient, informed suggestions were right on!! When I asked if he alway offered to help the "DYI" folks like me, he answered: "I try". I am totally grateful for his time, patience, and wisdom. I will be a customer in the future should the need arise. Business needs more folks like NELSON. Kudos!! John S