Eisenhower Medical Center Review

Basic ER empathy would be nice. First, the ER doc had a horrible bedside manner. It is my opinion that when someone is dying, you comfort them as best as possible, and give them whatever they want as much as you can to make their death or severe sickness/discomfort/hospital visit at least a tiny bit less scary and upsetting. This did not happen. No water for hours, an insistence that the oxygen CPAP machine must be used, to the point of actual denial of my request that they just simply wait 10 minutes and give her a mouth moistener. They insisted the water would go right into her lungs. I am no anatomist, but I believe I was taught that water goes down the esophagus, then into the stomach- so how would it get into her lungs, especially if you just waited five minutes before trying the CPAP again? She was horrified and understandably very upset because, with the CPAP, she could neither breathe nor speak, and finally she insisted that she be released. This three day experience was an ordeal for her, and the ER staff for the most part made it no easier. There were some very good nurses and other support personnel but I think that the doctors in this valley are largely lacking in compassion or at least the ability to comfort a patient who is in dire straits. I understand the necessity of being impersonal, but the Coachella Valley doctors take it too far, to the point of brusqueness and a seeming lack of empathy. I will try not to go here if I am in bad health. They did give her a private room, and were able to arrange hospice care for her return home. That was needed, and appreciated.

Worst Hospital in our country, the doctors are straight numheaded jerks. I'm disabled suffer from severe facial pain, headaches, sinus pains. I went for 2 weeks straight they kept telling me to go to Borrego springs for help to get rid of me. The doctor wouldn't give me a blanket, next to me they were served dinner. I waited a average of 7-8 hours to get seen. Then they would stick me in a room with little contact for another 5-6 hours average went 2 weeks straight. The doctors got the fatest security guard to put me in a wheel chair and push me out to the street. I spoke with Mary Ellis she the hospitals patient support no help her suggestion to make dizziness my main complaint made no difference to the doctors. My cardiologist explained to me Eisenhower doesn't like homeless or medi-cal patients and sent me to Desert Regional where I got a MRI, CT scan, Xrays, and extensive blood work. They sent in the head of Neurology and I'll be seeing him with my Neurologist. Eisenhower sucks filled with greedy doctors. Thought it was Non Profit also many doctors on their campus won't accept insurance like IEHP and deny services.

Its one of the medical places in the desert, great medical care

Aweful service from the Drs. If u dont have money or ur not well of they treat u like nothing or like u there for drugs. I have lupus n fibromialgia n severe Rheumatoid arthritis and chronic pain. N they want to give me percocets or Vicodin. Really? Do i need to give money to this hospital to treat me w respect. The nurses are no better either. The ladies that check u in are very nice

World class healthcare. Excellent, thorough and professional doctors. Kind and caring nurse staff. Even the food is delicious! Feel confident going to Eisenhower Medical Center. One caveat: the billing department is clueless. The don't know how to coordinate benefits. If you're admitted, expect to receive lots improper bills requiring many phone calls to correct.

Thank you for your injury. I've stitched it up, but don't forget the nurse's encouragement and the teacher's joke

Terrible place!!!! Do not go here!! A few nice nurses but most are horrible. Doctors are the worst!! I know as I've spent months in this place with my dad.

Waiting three and a half hours in a waiting room really takes the emergency out of emergency room

Long story short there is no communication what so ever between staff. No one knew where my mom was after surgery, assistant nurse didn't pay attention and felt like she didn't know what she was doing and didn't pass on info to following nurse about the don'ts for my mom luckily I was here to tell her myself, nurses were rude only 2 were very nice and always gave information, would have to call nurse for assistance more then 2 times until someone showed up and sometimes they wouldn't at all for bathroom assistance! We were happy surgery wasn't going to be at Desert but it's been horrible here

I like Eisenhower, even though it was my first experience there, it was great!! Almost to the point of a nice stay on a tropical island. But let's be real it was a welcome rest for me, and to be honest, usually when you have to go to the hospital given the fact you didn't have some sort of accident or something not brought on by yourself; it's because we don't take care of ourselves so the body has a way of telling us to rest or take care of yourself, in my case I have Illnesses, and take pretty good care of myself; however sometimes it is not manageable by myself or I slip up and mismanage. Never went to the emergency room on my own, but I was brought in by ambulance, best way to go if it is manageable financially, and/or possible. Who likes ER waits!!!! I usually go to Cedars Sinai in Los Angeles, which is a very good hospital, but there are problems there also....Eisenhower has good staff, caring doctors, and nurses, decent food....., I'm usually ok in most hospitals, as long as they know what they are doing...., and cleanliness is must!!!

Would rate less if possible. They had me wait in the size of a bathroom with four other patients with paper-thin dividers no privacy whatsoever for over 3 hours. went in because my feet are swollen I couldn't walk I had blisters all over them and they gave me ibuprofen and and sent me on my way. I would never ever ever recommend this place to anyone as the most poorly run ER I've ever seen or had to experience. Kristi Flynn from Washington State.

They need to hire more people at the ER. My daughter had +9 pain, waited more than an hour for bloodwork. Trying Desert Hospital or JFK next time.

They took my blood pressure and it was 200/128 and I was told to sit in the lobby and wait 4 hours later I went to the back my nurse Jeffrey was rude and so was Dr. Farren and when I was discharged I was told not to go back. Well you too

My 101 year old Mom was admitted to this ER. I braced myself for a negative experience, fearing she d be treated by jaded, burned out staff. I could not have been more mistaken. From the front desk staff to the nurses and support staff- all were friendly, courteous and professional. All the while showing kindness and concern for my dear old Mom.
The place was super busy but we still got great service. Male nurses, Gilbert and Stephen were so kind and upbeat! They made my Mom feel at ease and we re very attentive. Such a blessing!!
Thank you ER staff!

Palm Desert family has been served very well from Eisenhower Doctors + Staff

I'm kinda biased because I work here. However I love how connected the entire system is. Your doctor (if they are affiliated with Eisenhower health) can look up ER records, test records, hospital records, etc. Anywhere in the network. Plus the E365 is a valuable membership to have. Especially for locals

My mother was admitted to the Emergency room with "the worst headache she ever had" and "seeing double" and "neck pain" and they had her sit in the er waiting room for 5 hours... until a CT scan was done where she was diagnosed with cerebral hemorrhage, and then 3 hours later another was done with dye, then an hour later to find out she had suffered an aneurysm. Ultimately it took them over 16 hours to fly her on a helicopter to another hospital because their brain specialist who would have done the angiogram was out for a week. Who knows if she would have been better off if they had treated her immediately, but we'll never know. I thought that strokes and aneurysms had to be dealt with immediately if there are any signs pointing to this. This is not cool. At least they got her somewhere that could do something. Thanks UCI Medical Center in Orange County!

Agree, ER is negligent..
Went there for extreme pain in my chest, they dismissed it as ANXIETY.

Two days later the pain returned, I went to Desert Regional ER instead.
Two days later I had open heart surgery!
I just don't feel comfortable going to Eisenhower.

Their favorite saying, You are next in line! 3 hours later and 25 patients go in!!!! Damnnnn you really need to step. If you can t handle the volume then don t be open!! If you can avoid this place do so! Go to another hospital! Trust me Eisenhower would let you die in the waiting room!

Terrible E.R.!!!!! I waited 1 hour to be called in. They weren't even busy, since the waiting area was literally empty. They took blood, urine and did an E.K.G. Now go wait out in the waiting area while in pain....2 hours and 10 minutes later I got called back (only after complaining). Was told a CT scan would be done and it wasn't. I was discharged 6 hours later with no pain meds...nothing!!!! And please (automatic response from Eisenhower) don't tell me to write to your "tell us" email. That's just an automatic response to make a person think you really care-you don't! This hospital use to be a 5 star and those days are long gone! Avoid this mess...get yourself to Desert Regional.

I am a Disabled Veteran and VA is my primary pay for health care. Everytime I go to Eisenhower my billing is never done correctly and I have Collection's action put on my Credit report. Then I have to dispute make 87 phone calls to hspital and billing to make it go away because it's Illegal and false Collection's under Federal Law. For some reason Screwing Veterans seem to be something they like to do.

Every time I come in, it never fails that I encounter someone that I end up loathing because they are beyond rude; however, after being very upset it also never fails that a nurse or doctor comes in and not only does their job, but does an incredible job! If some staff sucks AND other staff is able to not only remedy your feelings towards the original contact you had, but you leave the hospital with a prescription AND a smile on your face it s a 5 Star place.
Way to go Marie (a nurse assisting me at 3/4am with a chipper and loving attitude!)

I had surgery here on May 12, 2017. It was the sleeve surgery with Dr. Bobby Bhasker Rao. Great hospital, great doctor!!

My father was admitted to the hospital from the er with internal bleeding every nurse that came in contact with my father was amazing. He had a really bad experience in dialysis but the nurses were awesome. Thank you so much for your help

Appalling care. A family member was diagnosed with a new heart condition and was discharge without any of the new cardiac medications. She was rehospitalized within 3 days for the same issue. No coordination of care or discharge planning.

Went to er...3 hours to get in the back and then in a hall. Staff was rude. They didnt take my issue seriously...felt like a number...rather than a person.still haven't seen anyone.

The triage Nurses lack empathy . I understand there s a high volume of people coming in yet, it s not an excuse to thier lack of care towards someone who is ill. I understand it s a job or something they see and do everyday but to people coming in seeking help the last thing you need is to be treated like you are bothering them.its sometimes the most basic things that make a difference. Update 2020-03 .The staff the Medical Center are clearly at a new level of care . I recently went in after years of seeing specialists. Different doctors and nothing every time nothing was wrong In my body I was perfectly healthy. The Doctor would tell me. I kept trying looking to see who would help me . Today I finally found a group of Nurses Doctors and specialists that finally listened finally stepped up and did something for me they took the time to listen to give me options to help me with not just getting healthy temporary but to have a better quality of Life figuring together options and solutions for my long term health . Thank you I am so thankful to the staff to the Doctors to every single individual taking the time to turn health care back to compassion back to the foundation s of health care -.people care.

I ve been to many hospitals for some pretty serious health conditions and surgeries. The staff at this hospital had lacked bedside manor and education during every appointment or ER visit I ve had. Just left the ER now and got a call from the pharmacy saying that the doctors had prescribed me 2 medications that I am allergic to! The Eisenhower system is aware of the allergy and it was also confirmed during triage. Please be careful and go somewhere else if you can.

You came a long way EMC, and I am proud to refer you my friends and family.

I m not a person who yelps or complains, but yesterday s visit was ridiculous. I went to the ER yesterday around 3 p.m. on 4/8/2018 for side effects from my pain meds. I m 3 days post op hip arthroscopy surgery and was very ill and vomiting all morning from my pain medication. I was very dehydrated and in pain from having no pain meds in my body. All I wanted was Iv fluids and a different pain medication. As I came in, the man who checked me in was very nice. Once I got called to the back, was a different story. A female nurse wheeled me to the er room and I asked if I can lay on the bed because I m in pain and she said no, and she had to ask someone. I layed down anyways because of my post op pain. A nurse ( I think his name was Rodney) came in asking what s wrong. As I explained, he carelessly tells me I look fine and doesn t even write anything down. He walks out and goes to his computer right across my room and turns on Wrestlemania and starts watching it. The female nurse comes in and gives me a urine sample cup and I asked if I can please have urinal plastic container or pan because I can barely walk. She looked at me very rude and confused and kept saying what as if I was disgusting. I understand ERs are busy and it takes a while. After an hour she brings me anti nausea medicine. I thought it was very odd that I still didn t have an iv after being there for 2 hours and 30 minutes. My pain was elevating and my husband asked if I can please have iv fluids and pain medication. Through out all this time they are still watching wrestlmania on the computer directly across from my room. When my husband asked, they acted very rude as we patiently waited. She comes in very rude and I nicely ask what kind of pain meds is it because I m sick from the other meds. She says morphine and I asked if I can please just be rehydrated with iv fluids and a lower pain medication. I declined the morphine and she got angry probably because she was missing wrestlemania. The show was very loud and we could hear everything. I asked If I could please see a doctor and she said no, Rodney the nurse is the person treating me. I asked what treatment they were going to do and she said nothing, just send you home. I explained what I was there for and she said, well did you tell him. Her tone was extremely rude. I told her if I never even asked for the pain meds and an iv just now, you weren t ever going to treat me. She was so rude I told her it s fine, I m leaving. I couldn t handle getting treated like this any longer. As we were leaving, Rodney was still watching wrestlemania and he carelessly said, you re leaving. We said yes and we did. He said ok with a careless smirk. I payed $150.00 to get treated extremely rude. I ve been there 3 times and it was the best care I ever got from being the most ridiculous treatment ever.

My wife and I have had Eisenhower as primary care for 3 plus years now. The wait times for appointments has steadily degraded. This year I had a kidney stone issue. My family doctor was on vacation. The back up doctor despite 2 requests refused to see me and directed me to Emergency. Got to Emergency at 8am (weekday) and had examination, tests and X-ray done by 10:30 with referral to urologist for treatment. Then called urologist and same problem, a 2 week wait for just the initial exam never mind treatment. Despite my pleading and expkaining I had a 7mm stone passing there was no sense of urgency. Had to go outside Eisenhower network for lithotripsy treatment. Today called family doctor for followup as I'm having discomfort, same problem. 3 week wait. It seems 2-3 weeks is their magic wait time despite the urgency of the problem. I have eye surgeon and dermatologist outside the Eisenhower network and don't have this problem. Today we are considering our options as quality of care has been so seriously impacted by wait times. They will upsell you to their concierge plan however that doesn't sit well with us.

Last year, I was referred to the Eisenhower Orthopedic Center by my primary care physician to get a rare tumour removed from my wrist. One thing I can say is that the surgeon who operated on my wrist, Stephen O'Connell, was very professional and thorough throughout the entire process. It's thanks to him that I can use my right hand again without experiencing pain. Almost everything about this place, including the receptionists, nurses, and even the large parking lot are amazing. In fact, I would've rated this place 5 stars had it not been for an incident with one of the younger doctors, whose name escapes me at the moment. When I went in the get my stitches removed, the younger doctor ignored my complaints regarding an extreme amount of pain whenever he bent my wrist, instead giving me the manly and unlettered, "Be a man, suck it up" advice you'd expect from a 26 year old high school football coach. I followed the younger doctor's advice on how to recover the mobility in my wrist, only to stumble back into the orthopedic center the same day when my wrist, for lack of a better word, "exploded". My recovery time was extended greatly because of this incident, but again, the fantastic nurses and staff members did not hesitate to help. Despite my issue with Dr. Suck-It-Up, if I ever have another orthopedic issue, I definitely hope I can come back here.

Went to ER on 2/11 in sever pain. Waited in ER waiting area for 8hrs before I was taken to the back to see a doctor. I was in so much pain that other patients in waiting area were angry at staff and offered to let me go ahead of them. Obama Care a f### the health system.

Goodmorning Eisenhower staff, great job!!! Today my daughter woke up hungry and with a smile. To the doctors and the nurses, thank you all for your manner. I do not remember any names, but you know who you are. However, i hope not to see you anytime soon. Have a great day

Absolutely horrible! I m not sure witch one is worse desert regional medical center or EisenHoward hospital.

Over the last 20 years we have been using EMC. They have saved our lives several times over the years. The doctors and all staff have been excellent and very concerned and attentive to each patient. I cannot say enough good things for this 5 star health care facility.

This medical network don't deserve a rating. I just received a letter from my primary care doctor that he will no longer be my P.C because I fail to keep 2 appointments. This is in the middle of two diagnosis one for my bladder that I need surgery for and for gallstones. The previous post was correct it's should be called "Eisendollar". This guy has went to school for 8-10 yrs and probably making six figures already, and he's crying about 2 office visits what does medicare pay for office visits..? $65-100 wow I can't believe it. But he don't have to worry because I'm filing a complaint with the medical board, and every other governing body I can think of. The medical industry sure has changed, they really don't care about the patients, they only care about the "all mighty dollar". More people need to file complaints on these hospital's and doctors. Please note: google California Medical Board, and you can file your complaint online within minutes. The Eisenhower Network is for the rich, and not for the minorities. He is going to wish he never meet me when I get through with him. He is in the Rimrock center.

Some Doctors are not respectful of bloodless alternatives and can be very rude and unprofessional.

Facility is visible from street and huge parking all around facility.

Must go thru security to enter, good thing but at times there may be a line.

Facility very clean and staff friendly.

Gas and shops are not close but short drive away.

STAY AWAY FROM EISENHOWER. THEY ARE NOT THE WORST. BUT WHEN YOU HAVE DESERT HOSPITAL TO CHOOSE YOU WOULD BE NUTS TO CHOOSE EMC

My mother was admitted for an emergent major surgical procedure a few weeks ago, and was an inpatient at Eisenhower Medical Center for one week. For the first 24 hours after surgery she was in ICU and received standard care.

During her stay she acquired a bed sore that was never addressed or treated; and is now dealing with the pain and complications from this.

Her surgeon noted and acknowledged that she had high blood pressure, but did NOT bother to get an internal medicine consult or try to figure out the underlying cause of her hypertension before discharging her to home stating "It is not my specialty."
The underlying cause of her hypertension was congestive heart failure (CHF). She gained 28.5 lbs (28.5% of her body weight) during her one week stay, and had 3+ pitting edema in her lower extremities at discharge from the hospital (part of the reason she developed a bed sore).
She was also discharged home with critically low potassium levels which is LIFE THREATENING!!! Why were her lab values NOT addressed? (She lives approx. 1 hr from a hospital; another reason not to discharge prematurely.)
I have always believed the STANDARD OF CARE for hospitals is a head to toe assessment by an RN each shift (every 12 hrs) AND additionally a physician assessment every 24 hours. If this were the case,if proper nursing and physician care had been provided, these life-threatening conditions would have 1) been noticed, and 2) been addressed and treated before discharge from the hospital.

Additionally she did not receive a bed bath or asked if she needed one during her stay.
I was told by her, that the nurses were too busy and did not have time. At this point she was afraid to ask for too much for fear of her future needs not being met.
I know nursing assessments are required each shift, apparently they were NOT completed or they would have noted the changes in her condition. Another concern: ARE RECORDS/CHARTING BEING FALSIFIED RELATED TO NOT HAVING TIME TO DO STANDARDIZED NURSING/MD ASSESSMENTS?
How many additional elderly individuals will be discharged home from this hospital with life-threatening medical conditions not addressed?

AVOID THIS INSTITUTION AT ALL COSTS. I am a well patient at Rimrock Offices and never have I received worse support services for prescription refills et cetera...

God help those who are truly ill!

ThankYou ALL for taking such good care of me yesterday first Al who checked me in so sweet then Nurse Gordon then Dr Apel . Thanks for all your help yesterday as I was very scared off to see specialist next week for my finger wanted you all to know how grateful I am for all of you Patricia

I had to go to the emergency dept at this hospital today and could not be more impressed with the professional and efficient manner that is being displayed from everyone from kind volunteers to the nurses and doctors. Great job making a not so pleasant experience be as good as possible!

I recently had an appointment at Eisenhower Health and was very disappointed by the way I was treated by my doctor. I am speechless on the way I was treated and I feel that my doctor didn't seem to care about me. She was very cruel in many ways, along with treating me like a child and laughing in my face after asking me a question. I have been living with my disease for over 18 years and I honestly felt attacked by the way she was talking to me and how she handled the situation.

Your better off going one of the JFK hospitals me and my wife who is pregnant and spotting blood have been waiting in the waiting room for over 4 hrs. When I asked guy at desk how much longer he says as soon as a room is available, when I can see 3 rooms available right through the glass behind the. If possible try to avoid coming here. They draw your blood and leave you waiting for hours in the lobby with the IV tapped to your arm. I was thinking about having myou wife deliver here but not anymore she will probably have the baby in the waiting room!!!!

It s been over a week since my brother was admitted we haven t been able to see him. On top of everything the nurses are rude about me calling to check up on him. Yesterday we were told we could see him for 15 minutes, not really asking for much, we know this will bring him some sense of safety! Today they said no that we couldn t see him, if the hospital allows some patients to get 15 min visits all patients should get them as well. If anyone is reading this from the bottom of my heart please help us to be able to see him.

Is it just me or do the valet attendants at lucy currsi not wanting to get paid to work, their on their phones while me and others wait, I finally went to get a wheelchair, never said a word just looked up and shaked his head and back on his phone.

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This is very beautiful medical center/ hospital with ducks and geese swimming outside. Many move in this area because of good reputation of this Center. They also got huge donations from wealthy patrons so to " have the best care money could buy".

Great service in the ER but very rude Doctor! My daughter had some chips and the doctor rudely took them and kicked her out!

Stay away. The staff is rude and unprofessional. The nurses were more focused on socializing and having each other's back when they treat a patient bad. The nurse blew my vein trying to insert a iv . I asked for something for my arm because it was hurting and turned bright green under the skin. The nurse brushed my concern off and offered a folded warm blanket to put on it. Why wasnt i offered a cold pack for swelling? The doctor never came back to tell me my results. I saw him once and he ordered pain meds and CT scan, that was the last time i saw him. After being abandoned in my room for hours, i rang the nurse button requesting my nurse but before i could explain what i wanted with my nurse, I was cut off from speaking and was told a nurse was coming in with my discharge papers. I was told my nurse was on lunch and i was being discharged. Im sure its my nurses responsibility to let me know she was leaving on lunch and who would take over. I asked if i could get my test results printed and was directed to go online. She said all looked ok and you can go. I had concerns and questions and was denied the right to discuss my test results rather good or bad. Im pretty sure i had the right to discuss my results with my Doctor! The best experience was the transport to the CT scan because he was nice and professional. The CT tech was rude and didnt want to touch me, she gave me directions like i was a inconvience and a bother. I dont know what the problem is but the staff are rude and unprofessional. Im almost in tears looking at my arm with the failed IV attempt. Its the next day and my arm has a large purple bruise the size of three quarters. Wish i could post a picture of my arm, Desert Regional is the better choice.

I was still in the emergency room about a year ago and the CT scan technician who does the MRI and CT scan went into my room and removed $1,000 from me and cash I contacted the hospital public relations person Kevin who never has ever call me back on this situation and has figure out what happened with my thousand dollars that was stolen by a technician there at the hospital once again I was robbed ripped off by Eisenhower Personnel staff that does the CT scan and does the MRIs while I was in the room meaning getting an MRI CT scan he went through my pockets and remove $1,000 from my pants that Riverside County Sheriff's Department is security at the hospital were supposed to join forces and then castigation which they never did nothing once again the Riverside County Sheriff says that a person that is homeless that walks into Goodwill and the city of Rancho Mirage and still so shirt and jeans and shoes that are donated to the thrift store are a thief meaning they're committing a robbery at Goodwill in Rancho Mirage Riverside County Sheriff send special enforcement team to the Goodwill in Rancho Mirage to investigate homeless people still in use donated clothes while allowing these crooked thieves at Eisenhower Medical Center to rip people off and commit elder abuse Taffer out there that I should call it because the person out there rips off People's Jewelry people's many people's valuables when they're there at the hospital people should be careful at eyes our Medical Center that's not care about patients neither the sheriff's department are focusing on small Petty crimes in the city of Rancho Mirage when patients and Eisenhower are losing jewelry losing cash and losing their lives and losing their body parts due to medical malpractice the for civil rights violations as Hospital should be investigated by the California Department of Justice and also the US Attorney General's office in Los Angeles the medical director at the hospital should be remote that should be arrested for crimes against humanity and for allowing his staff to discriminate against people based on Qatar so if you're colored and you have medical you will die here should be arrested for civil rights violations and for committing attempted murder of allowing infections to go in through people's eyes and people lose lies at this hospital this Hospital should be ashamed of itself the emergency room should be

I am appalled that I drove to see a person in after surgery more than 32 miles and i was actually turned away. He had open heart surgery. I believe anyone that drives over 20 miles to see a patient should be allowed to see him or her for 5 minutes. The woman that spoke to me was nice. I could tell she had her policy ready and was not budging. I am not stupid. I know a patient is out post it. I get it. Have some consideration for the person who drove 30 plus miles at the patient's request. I figured find this appalling and wrong. I know the nurse is afraid to lose her job. I get it. Let the visitor see the patient for 5 minutes and respect the visitors time too.

Mother was there had a small bowel obstruction and came home with bloated stomach and weezing her copd that hadn't been s issue for 2 years now she's on oxygen and several inhalers you go in to a hospital to get better not to come home in worse condition than you arrived

Ten days after I moved to Palm Desert, my daughter became terribly ill. We weren't even sure where a hospital was! She was seen in a very timely manner in the emergency room and ended up in the hospital for 32 days. She had an excellent team. Dr. Rose Li, Dr. Block and Dr. Gearing were EXCELLENT. She also received excellent care from the 3rd floor (east) nursing staff. Everyone was very professional and did a great job at explaining what was happening every step of the way. I feel very fortunate that she was seen at this hospital because she likely would have died without a team that understood her condition.

My Mom, herself a pediatrician, died due to an overdose of Coumadin (a common blood thinner) prescribed by an Eisenhower doctor. A second Eisenhower doctor failed to recheck her elevated INR (a test of blood thinner level) leading to the fatal brain hemorrhage.

The events were substantiated in an investigation by the California Department of Public Health, and yet the Eisenhower administration went into old-school cover-up mode. Most shocking to me was the fact that CEO Aubrey Serfling personally tried to shut down discussion of the error. In an email dated 4/22/15, he told me I was "unwilling to listen to reason" ("reason" meaning the hospital's spin-doctoring) and was "obsessed with the need to blame someone". These are the exact words of the Eisenhower CEO to a grieving daughter in the wake of a devastating medical error.

What Serfling was attempting was a classic "deny and defend" approach to medical errors. In addition to being cruel, this old-fashioned approach perpetuates errors--now the 3rd leading cause of death in the US. More enlightened hospitals now recommend transparency and apology (when appropriate). By maintaining an antiquated approach to handling medical errors, Eisenhower fails to learn from their mistakes and endangers the lives of future patients.

My DOCTOR sent me for loosing alot of blood and to get my blood check to see if I needed more and they had me sitting out in the waiting room from 3-8 like I could have stayed home for that and the staff was mean

I had the pleasure of encountering one doctor (nick), four nurse's (marina,victoria,Rafael,erica) and a gentleman who took my medical information (anthony). All staff where awesome, polite, caring and just all around nice people. Im very happy with my experience.

Had a minimally invasive surgery outside of Eisenhower Medical Center that went very wrong. The "wrong" part was the way my body reacted to the procedure, not my doctor who's excellent at what he does. Ended up at Eisenhower Medical Center with a ballooned neck and high fever. Doctors and nurses in ER were for the most part kind, friendly and fast (some of the check in assts. at ER need an attitude adjustment. I've heard robo computer's that were friendlier), but all ER staff was attentive, friendly and moved very quickly. The ER is new and beautiful. Everything is state of the art technology and super clean. I've never seen blood test, MRI, etc, come back so quickly. When I asked the nurse she told me they have their own lab that they do not share with the hospital. Great concept.

Had to stay at the hospital for two nights, I had my own room and the team of nurses and doctors were great! Things happened on time, changes happened quickly and the medical team moved in sync. It didn't matter if I asked for ice water or pain medication, things were delivered fast and without an attitude (so important.) I've been in several hospitals over the years that treat you like a piece of meat with eyeballs.

Here's the amazing part of my hospital stay (drum roll) THE FOOD WAS VERY GOOD! I can believe I just said that about any hospital. I kept saying to myself, "okay, lunch was really good but dinner will probably suck." Nope, every meal was tasty. For me, it really helps when you're in pain to at least have a good meal. Makes a big difference...of course the pain management has to be spot on too and it was. I highly recommend Eisenhower hospital. A great hospital and you can tell they take pride in making your stay a positive experience.

FRAUDSTERS. I saw Dr. James Conti (Gastroenterologist at Eisenhower Health in Rancho Mirage, CA) for less than 20 minutes. I paid $ 245,--, as that was the fee for a 20 minutes consultation. 2 weeks later they sent me a bill claiming the consultation was 45 minutes. Their office manager Tiffany first claimed there were no 20 minutes consultations, then she confirmed they had 20 minutes consultations, then she claimed it was a billing error, then she decided I threatened them and refused to resolve the matter.
Matter now looked into by outside authorities.
Don't walk, but RUN away !
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Addendum: After I complained to the BBB, the Federal Trade Commission, and the Office Of The Inspector General, Eisenhower mailed me a letter stating it was a billing error and I didn't owe them an additional payment. This is what it takes unfortunately to avoid being overcharged by Eisenhower. So many other complaints about Eisenhower are very similar to mine. It is heartbreaking that health care providers try to rip off patients. When you go to Eisenhower, beware of so-called "billing errors". They are not errors, they are fraud attempts !

My Mother was in for an impacted broken femur neck and they performed surgery right away. The surgery was wonderful but they failed to reset her also broken right wrist and a broken pinky on that same hand/wrist. My Mother, a CCU/ICU nurse who worked as head nurse and was specially trained at the mayo, on her third day after surgery went home after pulling the AMA card. Her doctor told her she was internally bleeding and my Mother literally sat up in bed and said no I am not.. I would know! None of my stats suggest this . She went home and healed just fine. There was no internal bleeding of course! Feels like they wanted more money out of her. Two years later the wrist that was not reset is like a broken wing that pains her everyday. It can t be reset now of course and doctors that have taken ex rays back here at the mayo say there is nothing that can be done. The broken pinky that was not cared for in now permanently disfigured and curled under her hand taking her ring and middle finger with it. Each finger has formed these bulbous looking bumps which can be disintegrated with a terribly painful injection that can only be done while the patient is awake. Unfortunately, even this Injection was not possible because the bumps were too large. Well, when they were small she still could not walk, so she couldn t see anyone about them. This hospital left my mother half fixed after that accident. She can walk again but has almost no use out of her right hand. It s a godsend she is left handed. The USA, a country where invention of new medical procedures, instrumentation, technique, and procures life saving drugs yet Americans with jobs that pay taxes can t afford/obtain decent health care coverage and walk out of hospitals with more complex issues than they walked in with? I know it is hard trying to skin this cat , but having a heart, having the care to do your job properly.. the fact that this is a problem is the problem. The answer to this lies within us. Do we see what s wrong and do we want to change it? I do

My mom was here at Eisenhower for her wund care and Eisenhower staff took so much care of her we felt like family here thank you all so much for helping my mom feel like home and helping her with everything and answering all our questions thank you for not only treating my mom great but also all our family that would visit there wasn't a day my moms room didnt have visitors thank you all for being THE BEST
Thank you so much , To all the drs and nurses on the 4th floor.
Tes ,Sara ,maria , maria.g ,holly , Marisa, Teresa, carley, Kevin, lydia ,Brian
I know there was a few Maria's thank you all so much and.....
I know I might have forgotten some SO Big THANK YOU To ALL THE StAFF ON THE 4th Floor.
For EVERYTHING

This hospital has to be one of the best ever! Its beautiful outside and inside and from the triage nurse, to the ER nurse, to ER Dr, to surgeon, and floor nurses this has to be praised for their level of care!

Waiting in the waiting room for 5 hours in pain. REAL PAIN! With no help

Excellent emergency room care. They actually seem like they care, which is a rarity in this day and age.

They have a great staff. Always have taken good care of our family. I wouldn't have gone to any other hospital in the valley.
It's clean and up to date with technology. ER wait time was never long at all.

Been waiting 2.5 hours with 7 mill kidney stone- still waiting.

Very bad experience in the hospital eisenhower health I have 3 hours waiting for a doctor to call my daughter or the nurse and I have no answer.

Great and caring staff. Comprehensive and state of the art care. World class surgeons and top notch diagnostics.

Emergency room personnel were really great. The great stops there. Have a broken wrist. The only orthopedic physician they have cannot see me anytime soon. When calling to make an appointment was told different information every time I called. No sense of urgency or compassion from any staff member. I would not recommend using Eisenhower for any medical needs.

1. The hospital is set up to allow for a loophole to charge you for your insurance co-payment twice FYI. Aside from that, you can go in twice for the same procedure and get billed over $1000 difference depending on the mood of the premadonna specialist--in my case, the urologist....if the ER doc can even get him to show up without an attitude-- taking it out on me!

Worst ER experience. I have currently been waiting for over 8 hours for someone to see my wife who is having complications with her pregnancy. When I asked when we could see someone I was told "well it's busy" from the staff.

Avoid this place at all costs. We could have flown back to illinois and been treated before this place would have done anything.

ER is unorganized, disfuntional and their triage has no idea what they are doing. A women we we're speaking with during our 8 hour venture got ejected off of a cart, went through glass, had a seizure and was taken in by paramedics yet this woman wasn't placed on higher priority.

Do not go to this ER.

Every time I've been in here for an emergency there is at least a 5-7 hour wait. You're taken in for one thing (triage, vitals, blood or urine analysis) then sent back out into the lobby with all of the other sick people. Step down from immediate care.

I have come into the emergency room here for several reasons throughout my years in this desert. For the most part it's been relatively positive, but the negative response I got from everyone this last trip was appalling. No answers to nurse pages 3+ times, no help to the restroom for my wife who is in severe pain, doctor talking down to us, rude nursing staff, and just a lack of empathy all around. I don't expect rainbows and sunshine at 5am on a Monday, but at least have some empathy or human decency? I would file a complaint formally but my wife is still there, and Lord knows how she would be treated then.

My brother was taken here we were got into a car accident last month. He had pretty bad head injurious and also with his neck. He waited about 3-4 hours in the waiting room to be seen by someone He felt really light headed and really looked like he was going to pass out and also a hard time breathing. I ran over to the place where he was checked in told them hey my brother is about to pass out. He s really pale and is having a hard time breathing after talking to a women from where we checked in she said I can t help you you hav ego doc see a nurse then I found a nurse and told him the same thing. His response was well we you have to wait till your called up I understand that this is a small place but, when someone gets transported by the ambulance and is having a hard time breathing, bad head injuries don t you think this should be a priority? None of the nurses would come and check in on him in the waiting room to even look at him to see if he was doing ok after I told them multiple time that he feels very lightheaded and is having hard time breathing and nothing was done.
So few hours of waiting in the lobby he finally get taken back to be seen by someone. They put him in his room and once again I had to go talk to a nurse cause he was in spot of pain. I step out of his room and told them he s having a hard time breathing his neck hurts really bad and his head. The nurse who s sitting across from him says your gonna have to wait till a nurse is a available uhhh I thought you were a nurse? From their we waited like 30 mins and hoped that someone would come and see him and at the least put on a neckbrace just Incase if their was a bad neck injury he wouldn t move it or anything. We waited a bit to be seen once he was taken to his room and his pain really did get worse so we left this hospital and went to a different one where they put him in a neckbrace right away. In my opinion if you have a really bad emergency this is not the place to go. I would give it zero stars but it s not a option.

Recently visit the ER and the moment I walked thru the doors I was amazed at the excellent and professional service I received. I had been concerned, because I was having some symptoms and concerned related to my heart. Immediately was attended too. Dr. Gray decided to admit me for further tests and observation. I am glad I chose EMC as they put all my worries at rest and showed compassion. Thank you Kristen(ER nurse) Dr. Gray, Dr.fitts, Jobeth, Chuck, nuclear med man, Rachel RN,Ryan RN, Stephanie RN, and all assistants. I can't thanks you enough for the excellent care.

My sister went to the ER with severe abdominal pain, was sent home with pain medication. A week later she went to Desert Regional Medical Center in severe excruciating abdominal pain, she has uterine cancer metastasized into her lungs. My daughter went to Eisenhower with severe abdominal pain, she told them she wasn't going home until they did a cat scan, she had a 14 centimeter cyst on her right ovary.

ER is so slow. Lab lady was amazing and fast but it stopped there. I have been waiting for 5 hours to get care. I almost want to leave and go to JFK. BSN/RN said I was low priority... literally!! I am ill and upset..

Emergency room has the longest wait times. People are waiting over 5 hours before they even taken back. There has to be a better way for people to get care. Just watched a lady throw up for over an hour before they did anything.