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J
3 years ago

Appointment with Dr. Gross. Simply a wonderful, d...

Appointment with Dr. Gross. Simply a wonderful, down to earth person. Always impressed how a doctor can explain complex issues in simple, understandable words. Also, hats off to The Clinic for running an efficient operation. I was in and out of The Clinic in 30 minutes. Finally, thanks for observing that I completed a rather elaborate on line medical history and wasn't forced to do it in the office. Note to future patients... read The Clinic's email communication.

I
3 years ago

Terrible service. My doctor made an appointment fo...

Terrible service. My doctor made an appointment for me at this facility. I was in the lobby, checked in and waiting when they decided to leave me a voicemail to tell me that they do not take my insurance. Extremely inconvenient and tells me a lot about their attention to detail and lack of procedure. I asked one of the ladies at the desk to pass along a message to someone who had been helping me and she laughed at me twice while I was in a lot of pain and could only open one eye. The cherry on top of an already inconvenient experience.

D
3 years ago

Well, I am giving them one star. Because they told...

Well, I am giving them one star. Because they told me my insurance is good. And after 2 months I received a bill of $250 for my simple one-visit simple eye exam. My insurance was not covering it. Please be careful with them.

M
4 years ago

I called to let them know that I was running 20 mi...

I called to let them know that I was running 20 min late for my appointment.
No one answered the phone so I left a message with my phone number. No one called me back so I drove from St. Paul to get to the appointment. When I arrived, they said I couldn't be seen but if I wait another 1hr30min.
they would work me in....really?? Aren't they just filled with customer service after ignoring my phone call attempt AND not returning my call and letting me drive all the way there!!! Shame on you

S
4 years ago

I've been impressed with Dr. Gross since I first s...

I've been impressed with Dr. Gross since I first saw him years ago. He performed cataract surgery on both eyes, taking the time to explain everything and alleviating all my fears. Very impressive. I now have 20/15 vision.

B
4 years ago

I was very impressed with the how the eye exam was...

I was very impressed with the how the eye exam was done with Dr. Ristad performing the entire eye exam without the usual assistance of a tech. He was not rushed as I've encountered elsewhere and did a great job of explaining the results as the exam progressed. This was my first visit to his office and I will share my positive experience with family and friends.

Y
4 years ago

Came here recently and Dr. Sondreal was extremely ...

Came here recently and Dr. Sondreal was extremely cocky and rude to both my and my mother. When she asked a clarification question about something he simply responded with " I know more about this because I've been practicing for 40 years". He had absolutely no empathy or communication skills. Never coming here again. would give 0 stars If I could