My daughter received a completely hideous, misrepresentation of what I ordered. No Congratulations medallions, no pineapple, no hearts, no stars. It was literally hideous. If I could give this establishment -5 stars I would. $75 out the window for an embarrassing gift.
They were short a driver for delivery today but the still made my order and delivered it out of town!
We ordered an arrangement for a family reunion and it didn't show up period I had to argue with the company for a refund because they wanted to deliver it to a seasonal home after the event when no one was present in Charlestown. We had to fight to get back the $140.09 we spent and have only them to thank for making us look poorly to the entire family
A few weeks ago I placed an order for a birthday fruit arrangement to be delivered to my nephews house in Westerly RI.I was a little uneasy with the young lady of the phone , she seemed very unknowledgeable . I asked for the delivery to arrive on Sunday before 12:00pm. I chose an arrangement that costs $160.00 dollars.
When I arrived at my nieces house at 12:30pm it still had not come. We got in our car and drove to the store ,which was 1 block from the party. We found the store closed on Sunday. After many hours on the phone trying to find out where this arrangement was I was able to speak to someone at the corporate office. They informed me that this $160.00 fruit arrangement would be delivered by 3:00 pm.
Well finally it arrived at 4:45 when all the guest where leaving.
I will never use this company or any of the franchises associated with this company due to all the lying and excuses told to me. I was embarrassed , this was the only thing that I was bringing to the party and it arrived when everyone was leaving.
If delivering this product is what you do to make a living you would think that the corporate office would have come up with a system that has away of contacting the driver who is making the delivery.
Get your act together...... WHAT A SCAM
Just to post the update today Monday . I called the store in Westerly R.I and spoke to the manager, and explained to him what had happened over the he weekend. He informed me that the girl in the store where the arrangement had come from in New London had been fired for dropping the ball and that was all he said to me. I told him that I wanted a full refund on my credit card and he refused. he offered me another arrangement for Valentines day of which I didn't want. I called the corporate office and the entire day has come and gone and still no answer from them. Our family has been in business for 70 years , and if this is the way we handled our customers we wouldn't have survived this long. This company has a lot to learn. Without the customer you don't have a business. I guess edible arrangements can survive without customers...... Don't bother calling me tomarrow or any other day I will NEVER use this company again and will tell everyone I know about this $160.00 scam.
I had a great experience with the manager of the store. She helped me to come up with some gift ideas that were well received. She was very knowledgable, pleasant, and helpful. Will definitely be going back for more.
Store hours state 9am to 5pm. Its 1045an. Nobody there. Ridiculous
TOTAL JOKE of a company. Valentines Day, their key demographic. I would have thought that they'd pay more attention and act like they cared more about the product & attention to detail. Especially on V-Day.
I ordered the "So Berry Loved" package. The bear was not included. The Mrs loves bears, that was the key item in the package.
Accidents happen, I called and was told they were going to deliver the item & it would be there in time before I left for dinner. That was around 12pm.
I called again at 3pm asking what the status of the order was & that I would be leaving in two hours. I was ASSURED that it was to be delivered on time well before I left.
Needless to say, it never showed, no phone calls, no emails, no delivery, no bear. I called customer service at midnight when I got home. The customer service was very nice, much better than this franchise. They started a claim for me, & said a manager would call me in the AM.
AM came, no call, no email, and still no delivery. I called the store again and got a woman on the phone who could have cared less about my problem. I got the typical generic...."I totally understand" response from them. I was given a partial refund & that's that.
To sum it up, the way I was treated, I'll NEVER order from them again & be sure to tell everyone about this. If they truly cared, they would have made it right & gotten me what I ordered. It's not so much about the bear at this point, but the principle of the matter. They screwed up & should have made it right, why did I have to get the run around and blown off only to get a partial refund in the end?
Professional company? Not so much.
I ordered an arrangement for my grandchildren.. half the fruit was inedible .. my daughter reminded me that it was the same as last time please don't order them again... very disappointing
Probably should have read the reviews before I placed an order with this company! Ordered a $150 arrangement for delivery on 7/22....never arrived....contacted store....no response. As of end of the day 7/23...still no delivery and no response! Had to file a chargeback to recoup my $150+!
Avoid at all costs....don't know how they are in business!
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