kathleen bayliss Review of Edible Arrangements Westerly
A few weeks ago I placed an order for a birthday f...
A few weeks ago I placed an order for a birthday fruit arrangement to be delivered to my nephews house in Westerly RI.I was a little uneasy with the young lady of the phone , she seemed very unknowledgeable . I asked for the delivery to arrive on Sunday before 12:00pm. I chose an arrangement that costs $160.00 dollars.
When I arrived at my nieces house at 12:30pm it still had not come. We got in our car and drove to the store ,which was 1 block from the party. We found the store closed on Sunday. After many hours on the phone trying to find out where this arrangement was I was able to speak to someone at the corporate office. They informed me that this $160.00 fruit arrangement would be delivered by 3:00 pm.
Well finally it arrived at 4:45 when all the guest where leaving.
I will never use this company or any of the franchises associated with this company due to all the lying and excuses told to me. I was embarrassed , this was the only thing that I was bringing to the party and it arrived when everyone was leaving.
If delivering this product is what you do to make a living you would think that the corporate office would have come up with a system that has away of contacting the driver who is making the delivery.
Get your act together...... WHAT A SCAM
Just to post the update today Monday . I called the store in Westerly R.I and spoke to the manager, and explained to him what had happened over the he weekend. He informed me that the girl in the store where the arrangement had come from in New London had been fired for dropping the ball and that was all he said to me. I told him that I wanted a full refund on my credit card and he refused. he offered me another arrangement for Valentines day of which I didn't want. I called the corporate office and the entire day has come and gone and still no answer from them. Our family has been in business for 70 years , and if this is the way we handled our customers we wouldn't have survived this long. This company has a lot to learn. Without the customer you don't have a business. I guess edible arrangements can survive without customers...... Don't bother calling me tomarrow or any other day I will NEVER use this company again and will tell everyone I know about this $160.00 scam.
Comments: