Edesur Dominicana Review

Worse service, in a sector of power 24 hours blackouts from 4 to 6 hours almost every day, they only know how to say failures of national generation, but in the parallel street there is always electricity, nobody knows anything, they can not give you a coherent explanation, they only know how to charge money month by month, parasitic company, lack of institutionality, the country has to wake up, I imagine that like me there are many tired of so much abuse. The citizen paying an expensive, deficient service and the employees only know how to complain. Not that way.

It is incredible that for an emergency, NAIDE PICK UP THE PHONE WHEN CALLING. What kind of bad service is that ???? No consideration but nothing.

Their technicians did a "maintenance" job on my building and left half the house without power, including the refrigerator, water heater and air conditioners. They closed the fault report in a couple of hours without having fixed the problem. We are already going for 20 hours in this situation and they do not come to solve it. As usual.

My bill reaches 2,500 and suddenly goes up. 5,600 and then to 8,400. And they do not have anything to say, pay or cut it, they drop the claim and do not want to go see what happens. Tyrants!

Worst service can not be. One of the characteristics of companies with a monopoly in a market is that there is no need to provide good service when there is no other company to compete.

I have been tired of stories, since Saturday waiting for them to seem to come to put on the light and today is Thursday, a service so necessary, they because they know they have no competition live relaxing with customers, incredible that they are such a bad company and allow your employees to do whatever they want with us!

The service is bad since I started I have a very bad experience I have three days without energy because they have an assigned brigade and never arrive with a bad tannn service we all fuck but to collect the bill if they are very fast.

they don't deserve any stars

It gives shame and embarrassment to the electric service in Rep.Dom with this company, Scamming people to dial service 24 hours and if they give 4 hours of light is a lot!

terrible service, they don't care about their customers

Until now I had no problems with them but I have been without light for three days and tired of calling there to come and fix yours that they themselves did because they hire ignorant people who do not know how to write or read I say it because they pay the light and they come and they cut it without finding out if it should or not and the one who answers in the central station the same thing happens to me and it makes me sad to say that I married a Dominican I say that she is Puerto Rican and she supports me

Bella Vista is a relaxation from yesterday to today has gone more than 10 times and with intervals of 10 to 15 min the teams suffer will be sued and I'm damaged

The worst service, the worst assistance, a lot of discrimination against people with prepaid contracts

Well, since Friday at 4:05 in the afternoon I have no electricity, today is Sunday. They have come about 4 times, walkers to "see" and "fix" the problem (the corresponding transformer where I live was damaged, as they tell me) and then to say that their service is very good, I better kill myself. Children of your evil *** mother, that you live well and have electricity does not mean that the other lives the same as you. Fix the damn quick problem. That will be 2 days without light that I will have. Two days which I will never recover.

What a mess for you
Parking, to be served

Terrible service, I have more than a week without light because they want, every day they are fixing the problem without being true. Not knowing if a sick person could require such a basic service.

Wide and familiar offices for the payment of your energy bill.

Pretty bad company, Awful service from top to bottom... this company is constantly causing chaos to their costumers with weekly blackouts that they call program maintenance which we all Know is pure shenanigans... is shocking that in middle 2018 this prehistoric practices are acceptable in this society... Is impossible to advance forward if you cannot have the basic which is the electricity YOU PAY!

If you can find a person who will connect 220 electricity, pay a scout. Do not fall on the hook to pay the deposit like me, which took a month to install a simple cable. Save the stress!

So far I have no complaints, life is more complicated when we do not understand pork things happen!

They must solve the problem of parking for the users of the service, it is preferable to go without a vehicle and more during hours, due to the busyness of that avenue.

An abuse 7 days to go to put a light on a new God Diosss but when you have to cut it go the same day, barbarazos!

A nonsense. They never know anything. The service is terrible. Sector 24 hours and at least 3 days a week blackouts of more than 8 hours.

This country is as you lost it is true if you put 4 hours of light it is already very much for you I am talking because in my house they pay light

The lousiest service can not see ,,, blackouts and reduce those blackouts of the invoices ,, until when we will only have one only with electricity generating company ,,, we need more competition in this sector

I do not put 0 stars because it is not possible, but what a terrible service !!! In the very center of Santo Domingo there is never light! and then charging very expensive, you call and they never attend you properly, you report a breakdown and it takes 3 years to resolve, but if you stop paying to cut the light they are extremely punctual, great robbery ...

I regret that being a service so needed by the users, the authorities let the employees be so inefficient and irresponsible I have been waiting for a technician for 4 days and I always count and count but to collect the bills there I do not cogenerate the service center extremely extremely inefficient

They are thieves, they have been sending me a pointless invoice for 4 months without having a meter reading and making calculations that nobody knows how to explain and it is more than 40% of my average consumption. Burglars !!!

It is incredible that I have been reporting a breakdown in Palma Real for a week and still at this point 08/26/2016 at 10 pm they have not come, a week without service

This pity this institution is the worst serving the population I GIVE YOU 0 STARS

Mandatory place for those who use the light service, fast attention, parking almost obsolete

Edesur customer service office is fine service but parking in the area is chaotic

The parking for the clients is bad, sometimes you have to do several laps or make yuka

BEST 2-CENT SERVICE IN TOWN !

TIPICAL GOVERNMENT OFFICES BEHAVIOR:


EASILY IMPROVED WITH SOME EFFORT FROM THE ADMINISTRATION

The worst customer service I have received so far. I called to report a fault and the person who spoke to me was not respectful and also had a very bad attitude. It has been more than a week and I still have no light.

I literally lasted 20 minutes walking around a parking lot and there was no way to park me, they must have thought of a large parking lot for customers !!

Normally there is just a few of people on monday, so you can see an agent quickly.

HELLO # 6248497

I want to know why the service has not been installed to date since signing the contract on February 5 at 10:15 a.m.

And I don't know how much I tell you is that they are going to tell me that it is today that it is tomorrow and today they tell me that my application has not left the office yesterday they tell me it was in the hands of the brigade.

I can't find another word but inefficiency ...

If very good service, report a breakdown last Tuesday and a week has passed and they have not solved just call me saying they fixed it and it is a lie, but to cut the energy they are very punctual.

They fulfill their functions but parking is a better nightmare if you want to pay is to go to a bank that is affiliated

Bad
Very bad actions to deprive the citizen requesting their services of electric energy
This is something very essential, such as the electronic service
Too much bueocracy
Processes very slow and timeout very long

4 days without light, they cut it while being paid and they did not deign to go back to reconnect the light, incompetent

Incredibly the service was super fast and efficient, I solved everything I came to do in less than 30 min.

They do not think about anyone, they leave people waiting for more than 30 minutes as if people are interested in listening to stupid gravacones

because they give my personal information to a person I don't know

I have been with an accountant for 7 months, the first three months they sent me an invoice for a consumption that had accumulated and that had not been invoiced, I make the claim, it did not proceed, I went to Protecom, much worse, they paint you as if it was negligence of part of EDESUR but after all it happens that your claim does not proceed either; Now at 7 months they send you two bills for two consecutive months, and based on which one calculates your consumption ?! How does one already know how much to pay! What good is an accountant to me if they tell you that the accountant did not read in the first three months and now it has normalized ?! Until when will these abuses be?

It has good space, and the place is comfortable, I liked that I was attended quickly