The staff at Eden Telecom is absolutely the best. They were professional, prompt, knowledgeable and provided the best service. The connectivity is fabulous. I'm super happy with the product and the people. Thank you guys, you rock :)
We decided to try Eden Telecom because someone recommended them to us. We have been dealing with their administrator. We paid what was needed to start the installation and then we were told that they have no stock and cannot do the installation now. Then we finally got an installation date after waiting over a month, which was cancelled 24 hours before they were meant to show up. Then they rescheduled a new installation date for the following day and they didn t bother to show up that day nor did they have the decency to let us know that they weren t coming. Then they told us that we ve got the date wrong and the installation was actually the following week which is total nonsense because I have proof on email that I had the date right. We are STILL waiting for an installation. It is my opinion that Eden Telecoms employees do not care about whether we are happy or not because they have no interest in finding a solution to the issue raised. We are extremely unhappy customers at the moment and we regret cancelling with Telkom. They need to learn to own up to their mistakes and take some responsibility!
**UPDATE 17 February 2021
We had our third installation date scheduled for today and yet again it was a no show with no communication to me in person or over email. This is concerning to us because we are starting to wonder if they have any intention of installing at all. Still waiting for a response from them.
**UPDATE 18 February 2021
Not going forward with Eden Telecom and getting our money back.
At the moment I am having to deal with lawsuit threats from them for simply writing an honest review on my experience with them. In my opinion, they are trying to intimidate / bully me until I remove my review. This just doesn t sit well with me and I will not let them silence me. I believe that they should gracefully accept honest reviews and try to satisfy the customer rather than intimidate them as this will ultimately help them improve and grow as a company.
Excellent, friendly service, combined with dedication and commitment, blew me away. I would recommend Eden Telecom to all. You have restored my faith trough your well handled professional approach
Service was awesome! They were knowledgeable and professsional. Rates are competitive if not better than their competitors and I was seriously impressed with their internet speed. I would definitely recommend them!
We have been using Eden Telecom as internet providers for years and really appreciate the Professional & friendly service. Our bussiness heavily relies on fast uninterrupted internet and Eden Telcom is definitely the best.
Best quility Internet Ive ever seen
Have no issues and always getting good quility speed.
There service was Amazing! I would always go there again.
If I could give Zero stars I would. Internet is good but the business is poorly run, poor administration and overall shocking experience
Awesome sevice and the people really care!
It is the best internet provider and you get great value for your money. It is an investment!!!
Initially I wrote a very negative google review about a problem I was having with their speeds which I thought was beyond their ability to fix easily.
However, after chatting to them and narrowing down the problem they managed to solve the issues I was having. They went beyond my expectations in solving this unsolvable (to my non-IT mind) problem.
I only wish I approached them sooner in a nicer way.
Thank you Eden Telecom.
Best Service and technical support that i've experienced around the garden route. They care and deliver!
Fantastic service - really impressed with the efficiency and speed of service
Fantastic service and support, Internet is flying.....
Waited for 5 days for Richard to arrive. 3 phone calls from me and spoke with Richard. Requested owners tell number to discuss level of service Richard refused to provide tell number and put the phone down. Will trace owner and discuss without his help.
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