Eddie Tourelle's Northpark Nissan Reviews

First time using the service department and will definitely use them again should the need arise. Great customer service!!!

They were pretty good. Put a used engine that a Tire Kingdom blew up by not doing an oil change properly. Found problems after they fixed it, they refuse to fix it. My radio never gave me problems before. I know an engineer now up can cause electrical but I'm not paying $125 diagnostic fee when the car has bumper to bumper pre-certified warranty.

I would like to thank Mr. Brandon Smith and Manager Gary Vick for their excellent customer service and professionalism. I am one happy customer!

Thanks to stephen jackson and his team at northpark!
Thanks troy for excellent work as always

Great Service Crew !!!
Always friendly and customer satisfaction driven.

I have bought 3 vehicles from here and have had fantastic experiences each time. Thank you to Ken Bordelon as he is my go to when I need to buy a car.

I need to speak to a manager. My experience has been absolutely terrible and I have been ripped off twice already by the same service advisor.

I just wanted to Thank the team for all of their hard work in making the purchase of our New Rogue a great experience.

My cars battery died on Sunday night and Mr. Steve in service got me in first thing in the morning and brought my car back to me at work when it was done! They never fail to make sure I m completely satisfied with the services they provide. Thank you for a great experience with Nissan since I ve bought my car!

Deshaun was very helpful. I would send friends to see him!

The Service Rep let me know the price estimate of all the upcoming service recommendations at the 40K mile mark. Thanks

Undoubtedly the best experience I've had. Cheri Snow, Aaron Stanley, and Tyler tourelle were absolutely angels in giving me my dream car. I am forever thankful for this establishment that worked with my family and I to make me happy. I will recommend Eddie Tourelles North Park Nissan to everyone I know.

Both the service department and sales department are very friendly and take care of all your questions and concerns. I recommended this dealership mfor both service and sales!

I was told tire was fixed last week after I told them a nail or something because tire kept loosing air. Had to go again to wait for another hour and a half to be told there's a screw in side wall, needed a new tire. Ok I was good with that but after they said it was fixed the first time, I thought great til I had to put more air the next day. I will just have to keep a good eye still. Had them put battery post protection after they said all was good, checked when I got home and battery still had the corrosion and no protection felt. Other than 2mishaps in 3years they are the nicest employees and do great finding out what I am there for.

This place is a class act. I've bought 2 vehicles here and wouldn't consider any other dealership. The reason.....the service department. No other place comes close. They're pleasant, efficient and thorough.

Very happy and satisfied with every step of the process in purchasing my new car. Everyone was very helpful and super nice. When it s time to buy another car, I will be back.

Went shopping for my daughter first vehicle and met Kendaul our sales representative, he put up with all the questions my daughter had and was very professional. My daughter told Kendaul that she wouldn't purchase the vehicle unless he could get in the trunk and so he did. We we're done in under an hour after they had picked out a vehicle. Buddy our financial Manager was hassle-free and quick. They even gave my daughter a full tank of gas. If we are ever in need of another vehicle we will definitely go back there!

AS ALWAYS I BE SATISFIED WHEN I LEAVE EDDIE TOURELLES, RON TAKES VERY GOOD CARE OF ME. EXCELLENT.
THANK YOU'LL

Helpful when I in bind for oil change and found that I needed front n rear brakes. The best n fastest job I've seen.
Always pleasant folks to work with.

Always great service and very friendly!!!! Extremely satisfied!!!! Highly recommend purchasing/servicing at Eddie Tourelle s!!!

Excellent sales and service. Made the car buying experience easy.

Always courteous & fair - twice didn t charge service charge when they didn t find the problem - car delivered back to me very shiny.

Easy to deal with. Great car buying experience. Special thanks to Michael Mosher, my salesman for taking good care of me during the process.

I was over charged having trouble of getting my refund

This is the BEST dealer on the Northshore. Their service department is a 10 star. They are so professional, curtious, & the work is superb. This is the only place I take my car for ALL of its service needs.

Our experience of purchasing a car was nothing short of excellent. The entire staff which assisted during the process, Chris, Shawn and Kevin, were helpful, friendly, and knowledgeable.

Great service. Love coming here to get my cars since I know what to expect and I get great service without getting hassled!

Calob was awesome and really helpful. He got me just what I needed!

Bought a vehicle here a month ago and it was the easiest process I could have imagined. True customer satisfaction and the salesman made me feel like I was very important to him. If anyone needs a vehicle Northpark is a MUST stop

Eh, was told my oil change was going to take 45 minutes. Almost 3 hours later I'm finally able to pick up my car.

Always friendly staff. Never have to wait long. Very satisfied with all the work they have done on my vehicle!

Everyone was extremely helpful and so friendly. They made our experience of purchasing our vehicle very satisfying.

They were extremely helpful and accommodating. Skip Schulz is the best!

Ron in the service department took care of my daughters Sentra. When you can t be with your daughter, it is reassuring to know there are good people you can trust. Ron went above and beyond and it is appreciated. Happy Holidays and thank you!

From Caleb Busby, my salesman to Gary in management alongside Kevin in finance, these guys really continue to deliver honesty, kindness & Christianity to this community!! They hustle you in/out if that s your request, yet they are thorough & go above + beyond! This is a successful, busy dealership for very good reason. They have continued to be my go to dealership for years:). I actually can tell you I love them like family. However, after using the service department after purchasing my car & having a terrible experience with them, I can no longer see purchasing a third Nissan, as I love giving back to my immediate community.

Outstanding experience. DeShaun is a fantastic salesman and the whole buying process is easy unlike any other dealership I ve purchased from. This is our third purchase from them and we ll be back.

Super fast service! Joe was great and helped take care of all of my cars needs!

GOOD BUT I WAS THE ONLY PERSON IN THE ENTIRE BUILDING WEARING A MASK IN THE MIDDLE OF COVID-19.

Deshaun was extremely professional and it was a pleasure doing business with him. He knew the features of the vehicle and could explain anything I asked him. He treated my time as valuable and didn't waste it.

Everyone there was very nice and professional. They went above and beyond to find the right car at the right price..

Wonderful experience! Brandon is a true professional and is an asset to Eddie Tourelle!

We didn't have any problems/issue with the service we received. All our questions was answered/taken care of before we left. We also updated and paid for additional oil changes.

Service Dept. Mgr., Joey B., provides super excellent service. A great place to get your Nissan treated with utmost care.

Very nice, considerate of my time, and very professional.

Very friendly and professional employees. Didn t wait long for an oil change and tire rotation. Easy to schedule service on line.

Great experience!! I didn t have an appointment to get my oil changed but they got me right in, gave me a quick ride to work and had it finished within an hour! Excellent customer service and quick checkout. Couldn t have gone any smoother.

David offered excellent service. He explained everything well and delivered what he promised. There were no surprises. The car runs well.

I went in for service related to a recall on my Nissan Rogue and decided to get an oil change while I was there. I was very pleased with the immediate service that I received from the service department in conjunction with the recall service. The service representative was prompt and courteous. Thank you again

Very friendly and helpful! Jeff not only got me financing, which nobody else had been able to do, but he got me exactly the car I wanted for the price I wanted. And he got me a ride to come pick it up!

Excellent experience. Michael Mosher is a caring and attentive salesperson. Joey Hogh is the ultimate professional sales manager who ensured a smooth and seamless process . Kevin Kelly rounded out the team and was an excellent finance manager. I recommend this dealership for the easiest and friendliest way to buy a car. They listen and care about delivering a great customer experience.

Brandon Smith is great!! He promised to deliver and he did. A big thanks to him and Oscar for all their help. To the entire team I give a Big Who Dat shout because from Brandon to Mr Finance, they all were very good to me and my family.

Everyone is so wonderful at Northpark Nissan!!! Thanks so much to my salesman Nicholas Easterly for helping me with my trade-in and getting me into a new car today!!! Love this place and my new car!!!

Made the whole experience easy and the price was unbeatable. I m not a person who likes car lots and salesman but this place changed my mind. I will definitely be back when it s time to upgrade

I received excellent service. The salesman, Brandon Smith was very helpful with assisting me in achieving the purchase of a new vehicle of my choice. I have always wanted a Nissan Frontier truck but didn't think that was possible right now. He went to work in helping me achieve that goal. Thanks be to God who through Brandon made it possible.

Chris is the best! It took me 2 months to talk my mom into even going to a car lot! I spoke with him, told him we were coming from Baton Rouge and what we were looking for and he delivered! Chris made sure everything was a breeze for her. Thank you so much!! She loves her Mazda!

In and out in under an hour....what can I say....Ron ensured quick turn around of my cars maintenance issues.

Excellent service department,sales is great until u actually buy, paid my vehicle off went in to get my gap and service cancelled and was told they were to busy as I was leaving they gave me a cancelation paper to fill out Josh mohonk gave me his email and said do by email it's been almost 2 weeks and have yet to get any response Apparently they are still very busy

Great serviceman..friendly and helpful..helped me get out in time to pick up kids! Ron and Joey always go above and behind to make you at ease and help in anyway! Thanks guys!

Great service. Fixed my flat tire quickly and for no charge.

Joey always has a smile for you and the service you receive is exceptional. Thank you Joey and Northpark Nissan!

Joe did a great job. Took my car right away and got me in and out fast! I went with my 4 year old and it was a breeze! Great experience!

Dealing with the anxiety of purchasing a vehicle, you want to work along with a dealership that will provide you the best experience possible. Eddie. Tourelle s Northpark Nissan did just that. Thank you to Mr. Brandon Smith and everyone that assist with making my experience exceptional. I drove off that lot a VERY happy customer!

The salesman was great as he first encountered me driving up and parking, and how easy he made the whole process.
He wasn't high pressure in his approach to my needs for a daily driver (car).
He was pleasant thru out the short time l was there in spite of having to retrieve at least 4 cars for me to see that l turned down before he found the right one that met my approval.
The finance mgr. also was pleasant and made the process very quick.
I would highly recommend this dealership to any one in need of an upgrade or 1st car.

It was a holiday weekend with lots of customers. The projected wait was a ways off, but my car was serviced and ready within a 1 1/2.

The people were friendly and very helpful. Oscar was a awesome salesman that answered any and all questions. Great place to buy a car!

When in for an oil change. Service was fast and very friendly. I would highly recommend Northpark Nissan!

Greatest experience ever!!!! Recomend this place to anyone. Definitely give the award winning Eddie Tourelle's Northpark Nissan and Hyundai a chance.

They made me feel like ive bought 100 cars from them before. I truely wonderful experience

Excellent, professional service. Completed on time.

Service Ticket: 288914 I dropped my Pathfinder off on 01 May 2019 (Wednesday). I was told the recall/warranty work would take a day. Since I hadn't heard from Eddie Tourelle's NorthPark Nissan, I called them on 04 May 2019 (Saturday) and left a message inquiring about the status of my vehicle. Monday afternoon I called again to inquire about the status of my vehicle and was told it was not ready. I asked if he had any idea when it would be ready since I was told the work would only take one day. He said it would be ready tomorrow (07 May 2019, Tuesday). I did not receive any calls updating me on the status or when the car would be ready. I returned the loaner and picked up my vehicle. I had just detailed my Pathfinder the week I dropped it off. Obviously, it was parked outside since when I picked it up, it was covered in dust and had several places where bird droppings had hit and slid down the sides of the vehicle. The paper mat was left in the SUV and there were scuff marks on the interior of the driver's door from people getting in and out of the vehicle. The loaner was dirty with melted chocolate on the console and interior door handle. Also the light was on indicating the washer fluid was low. When I went to refill it, I found it was totally empty. Needless to say, I was disappointed since prior visits to this dealership for routine oil changes were above average. Mr. Kory Chatelain

I had an awesome experience at Eddie Tourelle s Northpark Nissan! Shawn Marshall was salesmen and he did a wonderful job answered any questions I had. He made the experience very enjoyable! I don t think I will be going back any time soon because of my new truck. But when I do need another can you can bet I am going back the Eddie Tourelle!

No one - from salesman to mechanic followed up as promised
Further details will be posted
Purchased a Nissan Maxima here and this evening and engine stopped running before arriving home called and called finally I was instructed to have wrecker deliver car back to Eddie Tourelle s 2 days later & was not serviced - not checked out as promised to me - rushed through the whole process and we shall see????? More to follow

Always exceptional service, with friendly people. My best car buying/service I've ever had.

Always great service at the service department at Northpark Nissan, thanks to Steve Jackson, Joey and Dave. They have a great team!

Very good service and responsive to needs of customer. The shuttle system is excellant and they work with you on that

Extremely pleased with my new Nissan Murano purchase experience!

Great Service/ very fast/ Joey was very accommodating.

Great customer service. Answered all my questions. Always returned my phone calls. Shawn was awesome, I tell everyone that he is the one to talk to about a new vehicle. Great experience all around.