About Echo managed services
Echo Managed Services: Providing Exceptional Customer Service and Debt Recovery Solutions
Echo Managed Services is a leading provider of outsourced multi-channel customer service and end-to-end debt recovery solutions. The company has been in operation for over 20 years, providing exceptional services to clients across various industries. Echo Managed Services is also the developer of RapidXtra, UK water’s leading billing and CI software.
At Echo Managed Services, we understand that customer service is an essential aspect of any business. That's why we offer 24/7 outsourced multi-channel customer service to our clients. Our team of experienced professionals provides support through various channels such as phone, email, webchat, social media platforms like Facebook and Twitter.
We believe that every interaction with a customer should be positive and memorable. That's why we invest heavily in training our staff to ensure they have the necessary skills to handle any situation professionally. Our team members are trained on how to handle difficult customers with empathy while maintaining a high level of professionalism.
In addition to providing exceptional customer service, Echo Managed Services also offers end-to-end debt recovery solutions. We understand that managing debt can be challenging for businesses; hence we provide tailored solutions that meet the unique needs of each client.
Our debt recovery services include tracing missing debtors, negotiating payment plans on behalf of our clients or taking legal action where necessary. We work closely with our clients throughout the process to ensure transparency and accountability at all times.
One thing that sets us apart from other companies offering similar services is RapidXtra - UK water’s leading billing & CI software developed by Echo Managed Services' in-house team of experts. This software has revolutionized how water companies manage their billing processes by automating manual tasks such as meter reading data collection & processing bills accurately & efficiently.
RapidXtra has helped many UK water companies reduce their operational costs while improving their overall efficiency levels significantly. It's no wonder it's become the go-to software for water companies looking to streamline their billing processes.
At Echo Managed Services, we pride ourselves on providing exceptional services that meet the unique needs of each client. We understand that every business is different, and that's why we take a personalized approach to our services. Our team works closely with clients to understand their specific needs and develop tailored solutions that deliver results.
In conclusion, Echo Managed Services is a leading provider of outsourced multi-channel customer service and end-to-end debt recovery solutions. With over 20 years of experience in the industry, we have built a reputation for providing exceptional services that meet the unique needs of each client. Our team of experienced professionals is dedicated to delivering results while maintaining high levels of professionalism at all times. Contact us today to learn more about how we can help your business grow!