Dublin Hyundai Review

I don't know how a dealership can do such a poor job, it is quite comical.
I came here on a Sunday to test the Hyundai Tucson and was told I should schedule an appointment and come back at a later time since they had to service the vehicles.
I scheduled an appointment for Wednesday and made the mistake of not remembering the sales persons' name. When I came to the dealership at my appointment time, I was met by the same person from last time unfortunately. He said there is no record that I have an appointment. He let me test drive a lower trim, which was not the model I wanted to purchase. After the test drive I reiterated that the car was ok but I won't be buying this lower trim. He then told me they DID have the 'limited' trim I was looking for but that it was somewhere in the lot behind the dealership and I can go find the car myself if I go back there. I asked him would he at least open the vehicle so I could see inside, he said no, just go back there and find the vehicle yourself and look at it from the outside.
This person made no attempt to try to get me the vehicle I wanted or sell the existing one they have.

I truly wonder the reason for keeping this person on the sales team. I imagine the dealership is losing a lot of money with such poor salespeople. I'll be going to a different dealership where the salespeople are actually interested in selling cars.

I've been going to Dublin Hyundai for a few years when I had my Hyundai Sonata and now with my Hyundai Santa Fe. Danny Becker is the service advisor who I always work with and provides great detail information what is being serviced and if my vehicle is impacted by any recalls and such. Excellent person to work with.

I bought Hyundai Kona from this dealership. Salesperson was Adnan. He was kind.
This one star for Luke (finance person). If I see this guy before I wouldn t buy car from this dealership. Because he was very rude and speaking roughly. I think you need to review this person. He was acting like a boss of the dealership. I guess he's trying to show himself big. Like this picture.

Came here to look at a car and potentially trade in my existing vehicle for it. While I was met on the lot reasonably quickly and given the opportunity to test drive the vehicle without issue, the deal process was an exceptional disappointment. It took a significant amount of time for the sales team to finally come back to me (45+ minutes of waiting in the dealership) with even an initial offer for my and their vehicle. The price they offered for my vehicle was significantly under market trade in value for the vehicle (nearly 25% under market value). While I understand that a profit needs to be made to keep a business going, gouging customers is not the way to accomplish that.

Quick and friendly customer service. They kept our appointment as promised and made sure we get the car we wanted...

I had the pleasure of working with Danny as my service advisor. He was very thorough, communication was great in person as well as via text, and an estimate was provided for the service work (oil change/tire rotation). Prior to picking up the vehicle, I was texted the invoice and given the option to prepay, which made the pickup process easy. Overall, great experience with the service department and I look forward to future visits!

- Nick

In shopping for a Genesis G70, I found out they automatically add $5K to the sticker price, then negotiate down. Other dealers in the south bay don't add the $5K.

Probably the best service department of any of the dealerships I have been to in the area. I usually don't use dealerships but this is for a company vehicle. The appointments are always on time, car is ready when they say it will be and I've never had to go back. The service writer is professional and informative.

Very professional. understands issues and made me feel comfortable throughout the process. Updating me on text message was great.

Came to get factory scheduled maintenance (52.5k) done here. Made an appt for 1045am. Arrived early but still had to wait. By 10:54 my car was taken to be serviced. At around 1:15pm I got a text advising my car would be ready soon. I was also able to pay for service via a link sent in that same text. Paid for the service and by 1:30pm was on my way home. Danny did a great job explaining things and had great customer service. I appreciated that he kept me informed of my options (I opted for the value option) and gave me an idea of the wait time, letting me know it would probably be a few hours. I got work done during the wait. Not to mention the car wash helping cross 2 things off my list at once. The contact less payment option was also great! I'd definitely recommend this place and will be returning for my next scheduled maintenance!