Drs. Hill and Thomas Reviews

UPDATE #1: I finally noticed and called the phone number they've responded to other reviewers with, and this time instead of someone in India or another country as with the phone number on the bill itself, I got an American named Krista who was able to tell me a bit more about what the holdup is - something about a 0 missing off a code on the claim. She was perplexed that the claim hadn't been resubmitted with the correction after I've called 3 other times over the past 3 months. She also had no idea about the phone number on the bill reaching an outsourced call center - she thought that number was the one she was answering for! But it wasn't, so it sounds like even some of their employees are being kept in the dark. Anyway, she sent the corrected claim to the fax number, and...

UPDATE #2 It finally got processed through my insurance! So, use the # they provided others here, not the one on your bill! It still shouldn't have been THIS HARD, but I'm glad it finally is resolved.

Original: I have been dealing with a bill from this company for over 2 months now! And it's messed up because I met my deductible last year before when the date of service was for, so I shouldn't receive a bill at all. The first time we (my spouse and I) called about the bill, this company claimed to have already attempted to submit a claim to my insurance and had it declined. We again gave them my insurance info (that Lake Health has confirmed they had already relayed to them correctly - and I have two successful claims for that DOS from LH as proof that the details were correct!). And we were told it would take UP TO 45 DAYS, basically just for them to decide whether they were going to send another claim to my insurance. My spouse made a comment about not wanting to have to get an attorney involved, and this company's rep LITERALLY laughed at us and said, "Thanks for the empty threat!" That just proves that they KNOW exactly who they're targeting!

A month later, they still had not submitted the claim, so we got my health insurance company on a 3-way call with them. They were brazen enough to tell us, with the insurance rep on the line, that they had tried to submit the claim again and that it was declined - a statement that the ins. rep immediately refuted. Then, the ins. rep DIRECTLY told them the fax # to send the claim to... and again, this company's rep, Laurie V., told us that she'd relay that info to their claims department. (Why weren't we able to directly talk to that dept and have them submit the claim then and there?!)

Laurie V. said it could take ANOTHER 45 days again, and again she said she'd "suspend" my account for that timeframe (but was unclear about what that even means besides them not sending a bill during that time). By the way, the first bill we got in Jan says "Balance Forward" on it, suggesting that they sent a previous bill (they didn't). So, I have to assume that they're counting from probably Dec 2020, which was now 3 months ago.

I am aware that medical bills cannot be sent to collections until 6 months past first billing, and at this point it feels like Drs Hill & Thomas Co are trying to run out the clock on that. It truly feels like a case of extortion, especially since they've already made it clear that they know we can't afford to sue them, wherein I worry that they will make us pay this bill under threat of, "oops," sending it to collections in June after 6 months will have passed. Based on all these other reviews (and word-of-mouth from friends and family who've dealt with them before too), I don't trust them not to do that, and I just want this bill to get taken care of already! Why does this have to be SO DIFFICULT?!?

This isn't fair that they're putting us through all this. (As of today, I tried calling again with my insurance rep, and no one was even answering.) I don't think Lake Health should be contracting a 3rd party with such billing practices. I have told LH about all this and that I no longer feel comfortable using their radiology services at this point because of this.

Same story as most others. Wife had a balance with them, they kept sending it to the wrong insurance company even after repeated calls to give them the correct information for a balance that was not even supposed to be billed to us but to the hospital. mean while they kept sending bills and eventually moved it to collections. six months later after finally getting it sorted with insurance/hill and thomas my wife's otherwise spotless credit score was tarnished with no way to recover it.

This hit my credit a while ago and i've been trying to figure out what to do. At the time it says i received services i had insurance and never received any bills for said services when all other medical bills i incurred that year went through the insurance. Looking over other reviews you can tell this is a scam and they are just trying to get people to pay to grt it off their credit and i will be getting a lawyer to look into it. Shame on these people.

Shame on this company, as others have stated this organization claims to read your x-ray and radiology reports for lake health, but never sends you a bill and somehow side steps your insurance company for you to find out only when your credit score has been blasted by a false claim. I have all bills for any treatment at lake health and this company and the amount they are claiming is listed on no bill, no record of a report to my insurance, and I for certain did not authorize a third party that does not go through my insurance to read my accident visit results. This is extortion at its finest and I would recommend anyone reading this to dispute the claim with equifax before settling, and when this companies collection partner first federal collections hits your credit report call and get proof of when this company claims they sent you bills and tried to collect on the debt, and how they are claiming billing on you if you have health insurance. Then I would highly suggest you tell them to remove this claim from your credit report and make Hill and Thomas go through your insurance as the transaction should have gone from the start, do not be a victim and just deal with it because these sleeze balls will destroy your credit for as little as 18$, once they lob it to the collections agency it makes 0 difference on them if it is paid but will jack up your credit for 7 years. Dispute the claim and make them do their job as they are legally obligated to do.

Absolutely despicable. Shame on LakeHealth for this one. This is apparently LakeHealth s outsourced radiologists that read imaging results. Both LakeHealth and Drs Hill & Thomas Co are covered by my insurance. However, Drs Hill & Thomas Co clearly charge more than they should and little is covered by insurance. I received a bill of $480 (reduced from $600) for a radiologist to read MRI results of my thigh area. Wow, thanks!... I am now dealing with the Cleveland Clinic and receiving some of the best care in the nation due to my current medical situation. At the Clinic, I have needed ultrasounds, CTs, MRIs, PET-MRIs, etc. and have not been charged nowhere near this for radiologists to read my results. The most I was billed was $200 for a complex $4,603 CT. Make it make sense! I am making my insurance company and BBB aware of this. Even though this company is legit they operated in a shady and scammy way. Stay away from radiology at LakeHealth and go elsewhere!!!

Waited 2 months for a bill got all the Bill's from other services at lake health besides dr hill and Thomas. Luckily the other bad reviews got me to call billing amd handle it before collections. But at this point there is an obvious defect with their billing system with this many people having problems.

Question everything. It's a scam
Get your insurance company to helo

Okay this is definitely fraud. I have never been here in my life nor have i even heard about it. I dont even thinks its a real place because you would think it would be shut down considering this same thing is happening to SEVERAL others. Checked my credit and this place billed me 3 different bills one was $139 another $125 and a $62 one as well. I'm in the process of disputing these and hoping there is something someone could do to shut this down!!!

They sent a $71.00 bill to collections from a visit that was covered under workman's comp from when I was injured working at the USPS. Maybe they tried to contact me to clear it up but by the time I'm seeing it hit collections I was already working back in Afghanistan. I'm just now seeing this 2 and a half years later, and still in Afghanistan too. One star until I get some clarification. As I remeber the treatment was excellent, it really was.

I received an email notification about my credit score on the 10/26/2018. It informed me that a collection account has been opened. This took a hit on my credit score. I was surprised because I know I have never late paying my bills and I have always have a great score. I checked online and found out that this company "Drs Hill and Thomas co has put a random collection of $62 under my name. I DON'T KNOW THEM, NEVER USED THEIR SERVICE, NEVER HAVE ANYTHING TO DO WITH THEM NOR RECEIVED ANY BILL FROM THEM. I have no idea what the bill was for and how they even got my personal information???

I decided to go to their office to find out about this, however when I came their door was locked and nobody answered I knocked on their door. I could not see anybody in the lobby through their tinted glass door even though the were cars parking in front of their office. I called their office and asked to talk to their billing department however no body answered the phone.

Seems like I am not the only one that experience this. It's really frustrating and scary?? I wonder if this is some kind of scam??? I really hope that somebody from Drs Hill and Thomas co notice this and make it right.