Dreyfuss Property Management Review

Ashley and Steward towers both have extremely bad management. We have had bad experiences with both.
Ashley Apartment Experience: They do not know how to deal with prospective clients. To an extent where they tell u rates change weekly and they change the rate overnite when you are ready to sign the lease next morning. We felt so cheated. We were told the overnite rate increase was part of weekly "concession" rate change. This people I guess are uneducated as "concession" refers to decrease in value not increase. Must say the guy named "Waldo" who showed us the apartment was very professional and welcoming.
Steward Towers: Famous for changing managers every year . Apparently because they hire rude unprofessional ladies every single time successfully. We stayed here in 2011 , stay was safe and secure but dealing with management a horrible affair. I am pregnant in 2015 and looking for an apartment. Wanted to go back to check in steward towers as I felt it would be safe place to raise my kids. We go in, check the apartment and filled the application (fee is rip off compared to$30:00 other apartments charge) . We also gave security deposit of $300 a month before the actual unit was supposed to be available and ready for us to move in. Unfortunately I got admitted in emergency and was told complete bedrest which ofcourse changed our plans to move. Called the apartment and informed them about the medical emergency situation and went to meet the manager and talk about it. Miss Lenita Miller, a woman who has no smile on her face greets us raw. This woman does not offer us a seat ( m 8 months pregnant and visually tired and panting for breath). I smiled and start asking if the message was conveyed about us not being able to move and if we can get our security deposit back. The woman like a parrot started blabbering about how the apartment was in loss and my security deposit will now be used to cover the loss. She went on to compare the situation with already living resident who would be sued even if they were hospitalized and unable to pay their rent. First of all this woman has no sense of compassion or sympathy towards anybody's situation not to mention the hideous reference she made. M still composed and trying to figure out the exception in emergency cases and she continues to throw me off in her rude mannerless tone. Did not apologize about the situation or nothing. She was just ready to fight one sided. She needs to realize that not everyone comes there to fight. I wish she would have been more understanding and helpful towards the whole thing. She made me feel like me getting admitted in the hospital was my fault. It's pathetic. But she wasn't ready to cooperate at all. Through Google I figured out that according to the law no property management cannot keep your security deposit if you have not signed your lease. I am going to fight this in court as I don't think it's fair to me and my family that Dreyfuss management keeps my $300.00 security deposit without us even signing the lease. I am damn sure there are exceptions to medical emergency cases such as mine where the property must release the funds. Property business must accept and be ready for any unforeseen loses if they want to be in market.You cannot charge and snatch people's security deposit to cover your prospective loss when the product or service hasn't even been delivered. I don't see if they can survive market with this attitude.
My advice to people: please do not commit the application fee or security deposit until a day before you move in. This people will eat up your money shamelessly

This company is possibly the most racist and misinformed bunch of properties i could ever imagined to have leased through. All of the property managers are sexist overweight misinformed women who are a disgrace to other professional women in the industry. They are immature and lazy and I do not recommend anyone live in or work for this companies properties...Just down right deplorable and below average professionalism.

poor staffing does not care about your concerns about your home they manage

BROOKVILLE APARTMENTS BE AWARE! Do not be like me and move to this community that is INFESTED with ROACHES, RATS and MICE. I didn t read the reviews and ended up moving out after only one month! I was told by the office when touring that they cannot allow anyone to move into an apartment with pest issues which was a LIE! I saw roaches my first night of living in the apartment. I informed the office and they acted as if it was there first time ever hearing of this issue which it isn t. I ended up running into the old tenant who lived in the apartment I moved into and he informed me that he had a mice and roach infestation as well.

The office NEVER answers the phone and when you ask for the managers email they will say they can t give it to you but will forward the message. I myself am in this industry and would NEVER withhold the manager s contact information to a resident who pays rent.

The maintenance team SUCKS! They take weeks to fix anything. I moved out only after a month of living here and nothing was fixed! Spend your money elsewhere and do not waste your time. The whole staff needs to be trained on customer service skills. They definitely lack in this category and act as if you are bothering them. ESPECIALLY CRYSTAL BAKER! She deserves her own paragraph for how unresponsive and misinformed she is. She moves at the pace of a snail and has a bunch of excuses that no one cares to hear.

PARKING IS HELL! You will not have anywhere to park if you come home past 3pm. Oh and if someone is parked in your spot there is NOTHING you can do because the towing company can t tow from the service road because it is too narrow. So you ll have to hope the person will move eventually because the office will definitely not answer the phone to assist you.

I d rather sleep outside or pay extra money to live somewhere then to live at this dump. RUN AS FAR AS POSSIBLE AND DO NOT MAKE THE SAME MISTAKE I DID!

I blame the management and the ownership for what the staff lacks in. There is absolutely no accountability for anything. Just a bunch of lies and excuses!

It is very evident that they delete their reviews which isn t a shock because of sneaky and deceitful they are. To sum this up if you like to live with roaches, mice, rats and deal with an ignorant office staff this is definitely the place for you!

I had to get DCRA involved several times because regional manager Linda B neglected to handle the water that was over 3 inches in my bedroom and utility closet for over 2 months this is just one of the many incidents that I had to get DCRA involved. I still paid my rent then but I could not sleep in my bedroom, I m on a oxygen machine and I didn t have complete access to my apartment.

A portion of my rent should have been reimbursed to me , I spoke to the property manager about this and the regional manager still ignores my inquiry about my reimbursements in the emails that I send her. There are many tenants and some contractors have so many complaints about the regional manager negligence and unprofessionalism.

My experience working for Dreyfuss Management it has been the best. They care about their employees and when you have personal problems they will support you . I have worked for several large companies before I joint Dreyfuss and I never felt appreciated . They are very friendly and the effort to make you feel like you are joining the family is noted. Thank You Dreyfuss !

Don't waste your money and dont be fooled by their "virtual tours".

Ashley Apartments an apartment complex in Laurel, Md which is run by you company is terrible. The management does not listen to residents, especially those with assigned handicap parking spaces there. They allow people to park with handicap issues ignoring the American Disabilities Act. There no roads for recourse there and those with handicap and proper paperwork that goes ignored. Way to go Dreyfus Management at Ashley Apartments .

I have lived at one of their properties for two years. The townhouse itself is adequate; however, there are small things that constantly need fixing or repaired, such as: door hinges, bathroom fixtures, and A/C vents. The walls are thick; however, you can hear neighbors talking loudly or running up the stairs. Some ground floor windows do not have locks. The maintenance staff usually respond within 24 hours; however, we have had a few simple request take 4-5 days. They offer in-unit laundry but some homes have a European style machine that is a 2 in 1 washer/dryer. Laundry is never fully dried and it takes 5-6 hours for the full wash/dry cycle to be completed. When we moved in we requested to have a stackable washer/dryer and the onsite team agreed but our request was never honored. The homes are a bit older and have been updated. It appears when updating the homes, the team dry-walled over cable outlets, so it was difficult setting up our cable/internet with Comcast. Brookville allow satellites to be installed; however, the reception is spotty and unpredictable. We tried both and are more satisfied with Comcast. The parking onsite is challenging. In the winter, the maintenance team does a good job at clearing the sidewalks o the property, but the roads and parking spaces are never cleared. During Snowstorm Jonas, tenants we trapped for 5 days, waiting for the snow to melt because the onsite team was not prepared. Luckily other neighbors helped each other dig out and clear some roads! The leasing staff onsite are inconsistent. Sometimes they are very helpful and other times it seems that issue or request are a bother.

Within the last 2 months the property has had 14 cars broken into, egged, and/or spray painted. The property management company, Dreyfuss, has made no changes in an effort to protect residents and guest. When speaking with Lynda Bozzenetti (Field Supervisor) she provided the following response, "Brookville is unique because the parking is technically on city property and on the alleyways are Brookville property." The city property she is referring to is permit parking only for Brookville residents and directly in front of the townhouses and property sidewalks. I understand Dreyfuss is not liable for the city street; however, if their residents are encouraged to park there (by the onsite team) Dreyfuss should assist in keeping their cars and property safe. Residents have begun parking 2 blocks outside of the community to avoid the vandalism. There has been no communication from the onsite or corporate team about the incidents. The Property Manager, Charles, was only aware of two incidents onsite and there were 3-4 cars vandalized outside of the main leasing office. All of the Dreyfuss team members brush the incidents under the rug and say the acts are "annoying" or "stupid kids." Other residents have begun moving because the property no longer feels safe.

Due to the most recent acts of vandalism and the lack of response from the onsite and corporate team, as well as the inconsistency in communication, I would not recommend this property.

They do not care about their residents. It usually takes days to get a response. The rudest company I have ever dealt with. They will screw you every chance they get. I cannot wait to be away from this horrible company. Totally unprofessional and disresprctful agents. They don't truly listen to your complaints, nor do what you ask. I asked for an email confirmation and a phone call regarding my move out, nobody ever got in touch. If you notice, other companies respond to bad reviews, not these people because they dont care about you.

*Update*
They are now claiming I gave them the wrong address to send my deposit too. Its been over 45 days and what a surprise, its taking days to respond about what they are going to do to correct this situation.

Please stay away from this company. Terrible people who only care about money.