When I initially called, I did a quick phone asses...
When I initially called, I did a quick phone assessment to see whether I needed inpatient or outpatient care. It was determined I would be put on the outpatient waitlist. They told me they were currently scheduling 4-6 weeks out and asked if this was ok? I said it was ok, I was hopeful and relieved because I knew I just needed to make it the 4-6 weeks to finally be able to see someone regarding my issues. 4 weeks pass, 6 weeks pass...8 weeks pass... I get a phone call and I was so happy to see I had a message from them. Until I listened to the message... long story short and gist of the message, they weren't calling to schedule an appointment. They were calling to let me know that they had a 7 week "program" that I could join that cost $250 and after 4 weeks I could be assessed and determine if I still needed to see a therapist privately. If it was determined that I did, I could be moved up the waitlist. So basically by paying money I could move up on the list. More hoops to jump through. The initial 4-6 weeks has turned into 8-9 weeks with an additional 7 weeks to do a "program" and then you'd still be on a "waitlist" for god only knows how many MORE weeks but could advance yourself by doing the program. So I've wasted time waiting around for these people to care when I could have still been searching for another therapist. They called me twice regarding this program, never once about scheduling an appointment. I'm a pretty understanding person and had they called to tell me they are still really swamped, I would have been a lot more receptive to that, but they called to try to sell me on a program to move myself up on the waitlist.