The lifeguards are nothing more than teenagers. We have a lot of stuff floating in our community pool because they aren't netting the pool like they are supposed to. There is also algae on the interior pool walls due to lack of cleaning.
We have done business with Douglas Aquatics since 2009. They do a very good job for us.
I love Douglas Aquatics. They are great people to work with . That return my calls even after hours. Fit me in even though they had a busy schedule. I have recommended them to all my friends and family Very pleased Thank you so Douglas Aquatics.
I moved into a new home. The owner had a pool and a contract with Douglas Aquatics. They did our pool inspect when we had our home inspect. They said it needed a new pump and light. It was replaced before move in. I had to contact them to learn how the pump operated and the pool and they came out and explained all of that to get the pool operating. It looks like we will have a pool to use before the end of the summer. ty
This summer I had Douglas Aquatics resurface an older pool with a dark color. I understood there would be a mottled effect not a solid color. However the surface is strangely streaked with large dark lines across the surface. I have looked at a number of other pools with this same color, French grey and not one of them has the discoloration that I have. I feel that my concerns have been met with a "poo poo" attitude and a dismissive explanation that this is the way it is...period. From other pools I have seen I feel I have a sloppy inferior job by a company with little regard for my satisfaction. Beware
Friendly staff and helpful with all my questions... Felt comfortable and will return for my supplies!!!
I was behind one of their company vehicles in a drive thru this morning and watched the driver throw out quite a bit of trash from their window. Hitting the side of the building, even the pickup window. The lack of respect this person showed to another business is quite sad! Who s to say they won t just throw trash all over the place while working for you? Not so great advertising on your employees end!
Needed work done on my spa, the repairs are covered under warranty. These people require a credit card and ones social security # before anyone is sent out, WHAT. What company requires someone to pay upfront and requires someones SS# to have something repaired. I called the the warranty people and they said "That is unbelievable, I have never heard of such a thing", they were shocked that was asked of me. They said not to give them any of that information, especially since they are handling the cost of repair. Stay clear of a company that ask for someones SS#, very odd to say the least.
Staff is always knowledgeable and helpful. They have a great selection of product in inventory. Prices are competitive with everyone in Richmond area.
Horrible customer service, a woman named Janice got an attitude with me from the first phone call. I have no idea what their service is like because I declined setting up an appointment after such ridiculous behavior over the phone.
Douglas Aquatics has been taking care of our pool and fountains for many years. We have been pleased with their response time whenever there is an issue. And, they are very knowledgeable and up to date on all things related to pools from the aesthetics, mechanics, and amenities.
There have been many instances where their customer service exceeded our expectations. It is nice to know that Michelle and Bob are available when we need them.
Unfortunately I don't have a inground pool so there is little they can do for me, however I've been going for water testing for my above ground pool for the last few years and every time I go I feel very welcomed and I'm always given great advice on what to do to adjust my pool levels. I'm very happy with the advice and friendliness they give.
douglasaquatics.com