jacob schrinel

Review of Douglas Aquatics, Inc.

Needed work done on my spa, the repairs are covere...

Needed work done on my spa, the repairs are covered under warranty. These people require a credit card and ones social security # before anyone is sent out, WHAT. What company requires someone to pay upfront and requires someones SS# to have something repaired. I called the the warranty people and they said "That is unbelievable, I have never heard of such a thing", they were shocked that was asked of me. They said not to give them any of that information, especially since they are handling the cost of repair. Stay clear of a company that ask for someones SS#, very odd to say the least.