Great experience!! Jessica Spillman was so easy to work with, zero pressure to buy and very attentive to our questions and needs. A nice departure from the stereo typical car sales person!!
The finance department rep Randy also went above and beyond throughout!! Would definitely do business with Jess, Randy, and Don Hinds Ford again!!
Ask for Isaiah, he is the best! He is amazing and makes the process really smooth. He went above and beyond for me and I did not feel pressured at any time. He tries to help as much as possible. I am very happy with my new vehicle, and will definitely be stopping by to see Isaiah again!
We finally found an Expedition that had all of the things we were looking for at Don Hinds Ford... and bonus: they were offering 0% financing! Michael Nelms, thank you for making the process quick and easy.
I was shopping for a used Ford Flex for my family. I was contacted via text by Michael Nelms from Don Hinds Ford in Fishers. He listened to what I was looking for and kept in touch through text until the perfect car presented itself. We made an appointment to go see the car and the process was easy, the staff was welcoming and courteous, and Michael was a great salesman! I highly recommend asking for Michael for any of your needs. This has been the best experience at a dealership I have had thus far!
Looks like this place does a great job at selling vehicles, make that money and run. Well I bought a vehicle that needed work, I have it on paper that they will do the work to the car... I have waited 6 weeks and nothing has been done. I have gotten a couple random returned calls from the sales manager saying he will get me on the schedule, but then two weeks will go by and I won't hear a thing... If you do buy a vehicle here, make sure they don't promise a fix, it won't happen...
The salesman was also spraying some kind of spray on my car that I noticed him doing after financing. This spray whatever it was, it was in a fill your own spray bottle with no label. It dried and sun baked into some of the chrome trim and onto my windshield... It is impossible to get it off. All of this has been told to the sales manager and they don't even ask to see it... If that's the support you want go buy!
I purchased a new 2021 F-150 Lariat with several upgrades. On the lot I was told it was ready for Ford s self-driving, but about a week later after reading, I found out it was not and could not be made to be after the fact. After some round and round with the salesperson, I was finally handed over to the sales manager. I expected for him to clearly present my options and lean into making this right. However, the only option he gave me was for me to place an order for a 2022 and take deliver at some unknown date and with some unknown financing. I also purchased on the Z plan and was told that I maybe could still use it on the 2022. After suggesting a dealer trade, I was told I d have to search myself because dealers hide their inventory. When I did locate several options in adjacent states, I was met with we left a voicemail as the best effort. In the end I was left with two viable options. Order a 2022 and trade in my 2021, or just deal with not having this feature. I ultimately opted for the latter as losing money on my trade in just made no sense and there was uncertainty about promotional financing and being able to use my Z plan again. They made an attempt to make things right by paying for my bed liner and tint, but ultimately I m left soured on the whole experience, this dealer, and the GSM.
EDIT: Dealer reached out again after I posted this review and explained why I should be thankful they accepted the Z plan in the first place in this market. They also were confused as to why I would still leave a dissatisfied review after them paying for my bed liner and tint. To be clear, I m rating my entire experience - not the truck or even my salesperson (who was helpful and friendly throughout). In my opinion, a good measure of customer service is how hard someone tries to make it right. And in the end, I don t think they tried all that hard to do so.
Sales people were good but finance people were very dishonest. I bought a brand new truck and an extended warranty package almost 3 thousand dollars. The finance manager says my truck will BE COMPLETELY TAKEN CARE OF UNTIL 100,000 miles. 50k miles went by and the service manager says my purchase warranty package is ALL FKN USED UP. I had to pay for my services that I was promised that my extended warranty package will cover. My trucks had several problems and all they do is look at it and charge me $100.00 every time and did not make any repair. Service manager says "I don't know what happened to it" promise to look into it and contact me but never ever did. Very dishonest group of people. Piece of advice, don't trust these people, buy somewhere else.
Edited. After the review, I was promptly contacted by the service manager and was offered to make things right. I do appreciate the efforts to right the wrongs but I have yet to visit the service center since. I give higher star for professionalism and the willingness to do the right things for their customers.
We purchased a 2020 Mustang GT from Rylan. We are extremely pleased with the customer service he provided. We spoke on the phone, through email and text. We really enjoyed the personalized video email from Rylan introducing himself and also doing a walk around of the Mustang. We are 7 hours away in Northern Michigan so this video was priceless. We felt very comfortable driving all that way, not worried about the condition of the vehicle. This was one of the most pleasurable car buying experiences we have had, and we have had more than our fair share!
Great job all the way around from beginning to end! Steven, Michael and Shawn in Finance made the whole process seamless and easy on the purchase of my new bronco! Would definitely recommend purchasing your next new Ford from these guys!
Our experience working with Jeff Bowen to help our daughter buy her first big girl purchase was so smooth. He did an amazing job helping us to find the perfect vehicle that was safe, reliable, and in her desired price point! I will definitely be referring everyone I know in need of a new car to Jeff!
donhindsford.com
