Alliance for downtown new york Review

Nor'eastern's March storm that brought us snow, then freezing rain, piled onto more snow yesterday made for a difficult dig out of street parking a day later, to say the least.
Downtown Alliance saw this lady struggling to pick away, unsuccessfully, at almost 2 feet of accumulated ice around her car parked on the street near Brookfield Place. Extremely grateful to have had the help you gentleman provided - I would have never made it out!
Thank you for your kindness! Keep up the great work :)

Drivers are extremely rude. Ran a block in 90 degree weather to catch the bus. Waved them down, they pointed at their mask and then drove away. We all had masks. Are you kidding me??

Ive boarded these buses many times and only once did I get off before my stop due to what appeared to be a large extended family with a person in a wheel chair, boarding and crowding on to the bus making it very uncomfortable and probably filled over capacity. Otherwise although drivers range from very friendly and announcing all stops to quietly driving the route stopping when buzzed I ve always been satisfied with the free ride. In addition I have availed myself to the information shared at the cart and those folks have always been friendly and helpful

As a dog walker, this bus service can be a life saver. My only complaint is that the buses aren t always on time and some of the drivers aren t very friendly.

I am a downtown resident who utilizes the Downtown Connection. Tonight, a bus bee let the Water and Wall bus stop. The only was I could get the bus was to step in front of a commuter bus to wave him down. There is space at the bus stop for multiple buses to pick up passengers. Instead, the Connection drivers routinely take the opportunity to by pass bus stops. Even when there is no other bus, they ride in the left lane forcing passengers to step into the right lane in front of other vehicles or bicycles in order to aggressive wave and get in the bus. The drivers appear to misunderstand the purpose of running the buses. I will testify in court when someone is injured or killed behind this practice. Downtown Alliance there must be a company deserving of the contract. I have witnessed drivers who don't know the route, lie to passengers and who are surly and unprofessional. I appreciate the idea if he service. I simply do not appreciate how it is provided to the public. It is horrible service. Horrible.

Extremely rude drivers never on time don't wear there seat belts at all.

An African American downtown bus driver on around 340 pm Saturday September 24 just took 59 people on bus from one of those tour guides at the Native American museum who have been blocked by this bus.Something passed between their hands.

This was an incredibly dangerous ride 30 people sitting on floor with 15 people on top of each other.all seats filled doubly. One man the only who spoke English told me they paid tour guide for the bus too.
He said other buses refused to stop.

The rest of the journey The bus driver refused to pick up BPC residents who pay taxes waiting at other stops.

This is really outrageous !

He wouldn t let my 85 year old grandmother out because she was sitting in back of bus and couldn t reach the door over the people so we had to go to ferry and take taxi back to BPC.