Each time I bring my car in for service I m so impressed at the incredible teamwork and care each service person i interact with consistently shows. Ali did a great job at keeping me informed and making sure I understood throughout the service period. Thank you!!
I had an amazing experience. Glenn was my sales man and he gave me every bit of information I asked for. He made the buying process as smooth as possible. The finance and management are extremely professional and went well out of their way for me. I also had a problem that was not their fault, and they again, went out of their way to make it right.
I highly recommend this company to anybody looking for new or used. I also live 5 hours out of state and was able to do most of the process over the phone.
I purchased a Volvo XC90 from Don Beyer Dulles in Feb 2021. I truly cannot say enough about the process, the people and the product. I had driven Acuras for the past 13 years - an Acura TL sedan for 10 years and then leased an Acura MDX for 3 years. When it was time to turn in my Acura, I figured I'd just get a new one. So I drove the latest model but, I didn't love it. The ride, etc just didn't do it for me. It seemed they were more interested in creature features than the actual ride and performance. I also drove several new Lexus and Cadillac suvs. No go. I had never driven a Volvo but just decided to check out Don Beyer in Dulles. Game changer. First, the dealership is hands down the best ever. The environment and the people make you feel welcome without overdoing it. We met Joe, our sales advisor. His friendly but low-key manner and knowledge of the vehicle were the perfect combination. Plus, if you like Pepperidge Farm cookies, he'll hook you up:) Then we met Anthony, the general sales manager. He makes it a priority to meet every customer and offer assistance in any way. Never having owned a Volvo, and being quite the researcher, I asked a ton of questions. Anthony patiently answered them all and provided options for me to consider. Between the two of them, they made the process a dream. I had a particular request for a light exterior and interior and Anthony actually went to Virginia Beach to get the vehicle I wanted. We now have two new friends in Anthony and Joe. To top it all off, my Volvo XC90 is the best car I've ever owned. The way it drives, handles, safety features, comfort... it more than checks the boxes. Living in Western Loudoun, on a dirt road, I also like how it sits higher than most in the same class. When it does snow, that is important to us. Even our previous Suburban was lower to the ground with the bumper they put on the front. When my lease is up on this vehicle, I will be returning to Don Beyer in Dulles for my next Volvo (and I'll probably buy that one and keep it for a long time!).
Jerry Howell was very professional, knowledgeable of the vehicle we were interested in and answered all of our many questions. He took time with us and made the dreaded car buying experience and enjoyable. If you're interested in a new/used Volvo, do yourself a favor and go see Jerry.
Great first-time experience here! I got a recall servicing done for my Volvo S60 with Ali and the whole process was done very efficiently. He answered my questions in-depth and I'm excited to come back here for any future needs.
Also, I really appreciated Jack's help yesterday as well he was very professional and accommodating.
Overall, I was genuinely impressed and satisfied with my visit :)
Great service! During my trip to DC I ended up needing a hefty brake service and they were able to squeeze me in before my trip home. Thanks Becky !
Similar to a reviewer from 3 weeks ago, I attempted to purchase a vehicle and as soon as it was time to talk numbers, a person named Tony (who I understand is the Used Car Sales Manager, though he never actually introduced himself) took over from the sales person, sent me a finance sheet based on the asking price for the vehicle and not even acknowledging the offer that I made, and when I tried to engage further with him, he stopped all communication thereafter. My calls and emails were ignored. Frankly, I feel silly for trying so hard to spend my money at this dealership and I will not make that same mistake again.
There are other dealers in the area offering the same vehicle with similar mileage so I will buy from one of them, but the salesperson who I worked with before Tony entered the conversation did a good job and I wanted to buy the car from him. Unfortunately, his boss costed him a commission or whatever credit he may have received for making a sale.
I m new in this area and Don Beyer Volvo of Dulles has provided exceptionally great service!
Debbie is phenomenal and keeps the customers well informed. I am truly impressed with her fantastic personality and her well rounded knowledge. She s personable and attentive to the details! Way to go Don Beyer of Dulles!
This dealership is great! From the moment I stepped through the door, I was respected, informed, and never rushed. My salesman Nick stuck with me throughout, even after the sale, patiently and transparently explaining the features and the process. Exemplary service.
Excellent dealership to work with!! Jamer is a geek and excellent salesmen when it comes to Volvo. He explained every bit of the car in detail and why Volvo has the quality. He patiently let us discuss things out, trouble him with test drives and color option craziness! They made sure we had the best experience inside the showroom to end of sales process. Have been to numerous dealerships across the country he has been by far the best salesman I have ever come across! Thank you.
donbeyervolvo.com
