Customer service is horrible. I got a screaming match with three customer service employees as I tried to explain to them that I m a disabled person and I wasn t really understanding .I m very angry because Dollar energy fund is supposed to help people in my position but their customer service doesn t want to help you and he don t want to take the time to explain anything to you
Renee was extremely helpful. She was quick, efficient, and most of all friendly. She put my anxiety at ease, and it was a wonderful feeling. Thank you Renee, for all of your help!
These people were a blessing to my family. They do exactly what they say when you re in dire need of help.
Just a note: People don t hold back from paying their utilities because they re sitting on a pile of money. The utilities get shut off because people fall into poverty. Why don t we just all donate a little to make someone s life much better.?
Truly a life saver!! It helps our family so much!! Don't know what we'd do without there help!!
They helped my family out in a big way, I would recommend them if you need help. Everyone that works there are friendly, and helpful.
I was on hold waiting for 14 callers for 3 hours and 10 minutes after an initial estimate of 18 minutes. Then it went from "There is 1 caller ahead of you" to "There are 32 callers" ahead of you. After THREE HOURS of waiting.
So, if you're trying to call them, don't hold your breath.
Worked here. They are bias and there's too much favoritism. As far as the customer service? You get what you pay for...
Great business great staff..Dollar Energy mission is to help those in need
Great help and friendly representatives. Enrolled within minutes, and they did everything they promised. Will definitely continue to praise them!
This program is very helpful and they help needed families absolutely a great program.
Long story short...... Patty @ Dollar Energy told me "if I paid my bill, my electric would be on." Dollar Energy denied me a one time hardship grant of $421.00 to restore my electric service*(per PUC findings on 9-29-2019) because they were requiring me to be on PCAP. I am NOT wanting or requesting to be on PCAP.
I would not recommend . My electric bill with West Penn Power is over $400. Once year this always happens . My account is under investigation by the Attorney General and the PUC . My budget is $88.33 i can not afford that budget . West Penn Power has hold on my account to November 2018 than I'm on my own. I got disabilities i wish i could get help but i don't see nothing good coming out of this.
120 minutes waiting on hold for them to say where sorry our office is now closed. 33 callers ahead of you count down from 74...
Please folks don't use Dollar Energy Fund. They prey on people who are having a problem paying their utilities. Your hardship is Dollar Energy Funds paycheck. It is nearly impossible to get out of the program. If you are enrolled pay attention to your annual re-enrollment. If you miss the date you owe it all. They really don't care about you - everyone is a liar
Dollar Energy Fund: Improving Lives through Utility Assistance and Self-Sufficiency
Dollar Energy Fund is a non-profit organization that aims to improve the quality of life for households experiencing hardships by providing utility assistance and other services that lead to self-sufficiency. As a 501 (c) 3 organization, Dollar Energy Fund has been serving communities in Pennsylvania, Ohio, Virginia, West Virginia, Tennessee, Maryland and Kentucky since its inception in 1983.
The organization was founded with the belief that no one should have to choose between paying their utility bills or buying food or medicine. Dollar Energy Fund provides assistance to low-income families who are struggling to pay their energy bills due to unforeseen circumstances such as job loss, illness or other emergencies.
One of the unique aspects of Dollar Energy Fund is its partnership with utility companies. The organization works closely with these companies to identify households in need and provide them with financial assistance. This partnership ensures that those who need help receive it quickly and efficiently.
In addition to providing financial assistance for energy bills, Dollar Energy Fund also offers programs aimed at promoting self-sufficiency. These programs include education on energy conservation techniques as well as job training opportunities for individuals looking to improve their employment prospects.
One such program is the "Watt Choices" program which educates individuals on how they can reduce their energy consumption through simple changes in behavior such as turning off lights when not in use or using energy-efficient appliances. This program not only helps families save money on their energy bills but also reduces their carbon footprint.
Another program offered by Dollar Energy Fund is "Direct Aid," which provides emergency financial assistance for families facing immediate crises such as eviction or medical emergencies. This program ensures that families do not fall further into debt due to unexpected expenses.
Dollar Energy Fund's impact can be seen through the thousands of households it has helped over the years. In 2020 alone, the organization provided over $10 million in utility assistance across its service areas.
The success of Dollar Energy Fund can be attributed not only to its partnerships with utility companies but also its dedicated staff and volunteers who work tirelessly towards achieving its mission. The organization relies heavily on donations from individuals and corporations alike who believe in supporting those most vulnerable within our communities.
In conclusion, Dollar Energy Fund plays a vital role in improving lives within our communities by providing essential services such as utility assistance and promoting self-sufficiency through education and job training opportunities. Its unique partnerships with utility companies ensure efficient delivery of aid while its various programs cater specifically towards different needs within low-income households experiencing hardships due unforeseen circumstances beyond their control.
If you're looking for ways you can help support this amazing cause visit https://www.dollarenergy.org/ today!
dollarenergy.org
