Customer service is horrible. I got a screaming match with three customer service employees as I tried to explain to them that I m a disabled person and I wasn t really understanding .I m very angry because Dollar energy fund is supposed to help people in my position but their customer service doesn t want to help you and he don t want to take the time to explain anything to you
Renee was extremely helpful. She was quick, efficient, and most of all friendly. She put my anxiety at ease, and it was a wonderful feeling. Thank you Renee, for all of your help!
These people were a blessing to my family. They do exactly what they say when you re in dire need of help.
Just a note: People don t hold back from paying their utilities because they re sitting on a pile of money. The utilities get shut off because people fall into poverty. Why don t we just all donate a little to make someone s life much better.?
Truly a life saver!! It helps our family so much!! Don't know what we'd do without there help!!
They helped my family out in a big way, I would recommend them if you need help. Everyone that works there are friendly, and helpful.
I was on hold waiting for 14 callers for 3 hours and 10 minutes after an initial estimate of 18 minutes. Then it went from "There is 1 caller ahead of you" to "There are 32 callers" ahead of you. After THREE HOURS of waiting.
So, if you're trying to call them, don't hold your breath.
Worked here. They are bias and there's too much favoritism. As far as the customer service? You get what you pay for...
Great business great staff..Dollar Energy mission is to help those in need
Great help and friendly representatives. Enrolled within minutes, and they did everything they promised. Will definitely continue to praise them!
This program is very helpful and they help needed families absolutely a great program.
Long story short...... Patty @ Dollar Energy told me "if I paid my bill, my electric would be on." Dollar Energy denied me a one time hardship grant of $421.00 to restore my electric service*(per PUC findings on 9-29-2019) because they were requiring me to be on PCAP. I am NOT wanting or requesting to be on PCAP.
I would not recommend . My electric bill with West Penn Power is over $400. Once year this always happens . My account is under investigation by the Attorney General and the PUC . My budget is $88.33 i can not afford that budget . West Penn Power has hold on my account to November 2018 than I'm on my own. I got disabilities i wish i could get help but i don't see nothing good coming out of this.
120 minutes waiting on hold for them to say where sorry our office is now closed. 33 callers ahead of you count down from 74...
Please folks don't use Dollar Energy Fund. They prey on people who are having a problem paying their utilities. Your hardship is Dollar Energy Funds paycheck. It is nearly impossible to get out of the program. If you are enrolled pay attention to your annual re-enrollment. If you miss the date you owe it all. They really don't care about you - everyone is a liar
dollarenergy.org