Dogtown Pet Spa Reviews

I am highly disappointed in our recent experience at DogTown. We've been taking our older dog here for years and always had a good experience. Since the change in management, we have not been impressed. We use them often, but will not be returning now. I have continued to ignore some of the faults because I thought they were just one offs. I will no longer ignore it for the safety and care for my dogs. The last two stays, our dogs have returned to us very skinny and most of their food is returned to us. They try to tell us that our dogs are shy eaters, when in fact I've never seen my dogs not eat their food. Our youngest dog has come home with a respiratory infection once and they have terrible customer service. Our dogs are not strangers to this kennel and they have sent us photos of other dogs and get our dogs mixed up often. It is very clear that they do not care for the animals. Please take your animals somewhere else. I do NOT recommend this company.

Max is always happy to come home but they do a great job

We love Nellie! We took Olaf, our Aussie Doodle, to Nellie for Legendary Training. Three weeks without our little guy was hard AND worth it! Olaf is now off leash trained and very well behaved. It was the best investment we made in our peace of mind. Nellie trained Olaf not to get in the garbage, dig holes in the back yard (still tough on him not to do, but he behaves), run out the front door, run down the street to find another dog, jump on people who visit, and soooo much more.

Olaf loves what we call, "puppy playtime." When our life gets really busy and we can't take him for walks or pay attention to him we take him to daycare where he gets to play with other dogs and socialize. He comes home exhausted! It is perfect for a high energy smart dog.

Can we give you 10 stars? We would!

I can t say enough good things about this place and I didn t even use their training services. We ve taken our dog here when we would go on vacations for about 4 years now and he absolutely loved it. His tail would wag excitedly and he would smile as we pulled up. We recently had to put our sweet dog down but Dogtown was so thoughtful and sent us a card with a couple of pictures of our dog included inside. It was so thoughtful! We will for sure use them in the future with our future dog. Thank you Dogtown, you guys are incredible.

This is the best place to take your doggies for day care, boarding, training, and grooming. I absolutely adore these people. Before I found them I took my pups to boarding place last minute and cried when I drove away because I didn t like them. I call dogtown summer camp, because they send you daily report cards of your dogs with pictures and captions and you can tell they really care. It s like dropping your dog off at a friends house! Also they did a great job giving Milo his first hair cut. They boys come home happy and exhausted from playing every time we take them (these pictures were attached to milos report card from his very first day care experience)

I was hesitating to write this review, but it is worth it if it is for them to improve, I took my two dogs for grooming service and I ended up disappointed.
After they had been there for five hours, having delivered reference photographs and being very specific with what I wanted, they delivered them to me nothing close to what I asked for, if they were somewhat tangled and I paid an extra fee for it, but they were not bad as to make them completely hairless, and the next day noticing that my dog has a skin allergy probably caused by the blades they used to cut his hair, I wanted this place to like me, Sabrina offered to try to fix the irregular parts of the
cut and was very kind and apologized for the inconvenience, but I don't want to go back, I wanted me to like it and always take my dogs there, but it's not going to happen, I feel that they should improve customer service, not only be an answer of sorry but to seek to reach a middle ground with a client who is not happy at all with what he is paying, who in the end feels that it was a waste of time and money, I have read good reviews, such as lousy. Apparently it is an experience that you love, or where you never want to return, in my case the second one.. they were uneven parts that I notice the minute I see the dog, is about how diligent you can be with customers and how you deal with the situations, customer is not always right, and you probably know better, but if I was really specific with what I wanted, why don t you call first if I was okay with completely shave one of my dogs if I was so specific with how I wanted his hair? And how would you fix a completely shaved dogs with completely shaved eyebrows? I know you offer to cut the missed parts, but just that, and nobody mention any upgrade, you mention that I would have to be at 8 to leave my dogs with the same groomer otherwise if it s other groomer you will have to charge me again, so I m guessing that groomers don t work for your establishment and you just rent them the space if that was the answer, because that Answer is that the business is not taking care on anything.. I definitely believe that you need to assume your mistake and not having a p/a response with customers, and don t try to justify your mistakes after.. was not a great experience for me, can be for other people and not for me, and I didn t say anything about how you made me go for a temperament appointment that at the end you wanted to do 5 hours later when was suppose to be the first thing and why I leave them there so early. Anyway, don t bother, you will keep working the way you are doing it cuz for you the mistake was mine

Nellie @DogTown Pet Spa in Sandy, Utah is THE BEST! After researching several local obedience training locations for our rambunctious Frenchies, we chose right! Training two pups was testing our patience & we needed help! Nellie came to our rescue. After 3 weeks, we had pups who were obedient, easy to walk, and the best part...enjoyable & as cuddly as ever! Nellie is magical and her program leads to happy pups and owners! We ve been recommending Nellie to all our friends & neighbors!

I've tried several boarding and doggy daycare places around the valley and this is by far my favorite. They were bought by a new company this year or last year, but they have only made it better. I haven't done daycare since the new company bought it be we have done boarding and my dog loves it every time. I also made a point to ask if they still have a person in the daycare/open play area at all times with the dogs and they said yes. That one thing makes this place stand out above the rest, dogs need humans around to socialize, and also to keep an eye on behavior of dogs to keep them safe. Dogs are dogs, even the most well mannered dogs can get into it sometimes. I always trust them with my dog! Highly recommend.

We LOVE DogTown!! I researched different doggy daycares for my Cane Corso, Apollo, and had a friend refer us to DogTown. They are amazing!! I was a little nervous since Apollo is a giant breed dog, and even though he is a teddy bear, he can intimidate some. They really care about the dogs there and I feel like they are personally invested in the care of our dog. Every time we go in, Apollo can t wait to go and play! He LOVES all of the staff and we can tell they love him. We love that they get to play ALL day and they only kennel him to eat (which I appreciate even more so he doesn t get sick or get bloat). They always let us know if there are any issues, and tell us fun stories about Apollo during the day. They have a report card with pictures and a little note about the day which my husband and I LOVE! They genuinely care and everyone at the front is so kind! It s Apollo s home away from home. We haven t had to board him there yet, but we know when we need to, he will be very well taken care of. Thank you!

My dog is going there since he was 2 years old. We love it there. I like the fact that people are watching over our dogs all day and allow them to play in a safe environment. We also did a training session with Nellie. She was awesome. She helped and fixed the issues we had with our dog.