Dogma Grooming Spa and Salon Reviews

The only place I take our dog. Total pampered canine care.

My recent visit was my first time going to this groomer. I was able to schedule an appointment quickly for my dog. They asked me lots of questions about him to make sure he was taken care of. I had some requests myself for my dog's grooming and they listened and made note of it for the groomer. They took great care of him and he looked so good when he was done. I even called to check on him since it was his first time and he can get nervous. They answered my questions and assured me he was doing well. I will be returning to this place!

Spent 15 minutes on hold before finally hanging up and calling back. They must have forgotten I was on hold or didn't care. I find that too long to wait and received no apology for having to wait. Went to get my dog's food, which was for my free bag after purchasing 10 bags, but then was told I still needed to purchase 2 more bags!!! Their recordkeeping has been pretty poor, losing receipts and not marking my purchases on my card. The lady did end up giving me my free bag of food. Then when I asked about poop bags, she proceeded to show me Trump poop bags, which she thought was funny. I let her know I found them offensive. I dont care who you vote for, but I find this in bad taste to the Office of The President of the United States. I dont think a small business should be in the business of getting involved in politics. I wil shopping elsewhere. I know I can get better service and pay less at Chewys or Amazon with free shippping.

When I took my dog into Dogma they did an ok job and I want to stress OK. When cutting my dogs nails the trimmed them so short that one of them had bleed and then reopened when I got her home. I had some questions and was told I would have to come back to speak with a manager and I happened to be around so figured I would stop in. The woman I spoke with was extremely rude and unhelpful and she brushed off the fact the nails were cut to short making it out to be something super minor that "Happens ALL the time". I will not be taking my dog back nor will I recommend Dogma to anyone.

Super friendly staff and they really seem to care about the comfort of their dog patrons. Chewbacca is an Aussie-doddle, so he has a thick, fine top coat, and an even finer, downy undercoat, so when it gets long, it mats up constantly, even with daily brushing. The groomer spent a lot of extra time brushing and working out the problem areas, and I can tell, based on my pup's disposition when he was done, that she took care in doing so.

The employees are always awesome. The owner, I'm guessing, is always there giving advice and I can tell she really cares about her animals. They also recommended some pet odor candles they have and they work great! I'm loving them and I'll be back for more!

Walked in on a Saturday to get my dog's nails clipped, very quick! We were in and out within 10 minutes.

We are from Virginia Beach. They trim our dogs nails, with out our dog spazing out,

I m not sure how to rate them at this point. It s a hate love thing right now. One, I m not even from or live in this state but I do business in the area

I only go now because it s very true this is the best place in town to get your dog groomed. That s just the honest truth. But I ve always wondered why my baby always growls at the seems to be nice woman (can t think of her name) and she never does that especially when she got the feel of who you are already. So I really started thinking their mistreating her.

I talked to a few family and friends and they said I was over reacting so I continue to take her. BESIDES that I did get a feel of weird energy when I was in the store alone with all the employees one particular visit.

One I m not saying I was scared lol I just felt like they was not treating me the same as when other customers was in the store.
The lady that my dog seems to HATE lol ...just started talking about Charlottesville or whatever that town was where they got crazy beating on innocent black ppl and taunting them in the streets with kkk masks on soooo now I m really like ummmm yeah . But in my mind I m like WHY THE HELL would she bring that up? I m Black, yes. She is white. And idk but last I saw (that day) everyone there was white. Then she just kept on talking about it.
Honestly idk how to feel about them they seem so sweet and nice but me and my dog seem to keep getting bad vibes from them. I hate that because she always looks like a doll baby when they groom her I wish I can stay and watch her and that would make me feel a lot better but I m not sure due to the topics they seem to like to talk about.

On behalf of the things in the store. They don t have many options but I guess it enough. I have a girl dog and never find nothing like make me super want it (my baby is a princess lol). The things are over priced if you ask me BUT it s a small business and most places like are expensive so I guess that s normal

Well that s my FULL review. hope it s helpful to someone. No shade to the business but like I said grooming wise I can t complain (besides the nails part they always need to round them cause she still be scratching me up) which I don t thjnk is a major issue

Oh yeah and another thing. They re very popular so they seem to stay booked so I always would encourage to make your next appointment before leaving the store instead last minute calling. Especially ESPECIALLY during the holidays.

I've tried taking my two pitties everywhere in RVA, this is the ONLY place that was successful in bathing and trimming nails. They were my last resort before getting my pups sedated for nail trims. I brought one in the day before his bath to get his nails trimmed. I was a little hesitant at first, my rescue gets stressed out easily. The tech let me know he was getting stressed out and they stopped right then. That showed me they genuinely care and are not money motivated. They recommended cbd treats for his appointment the next day and they would try again. Day 2 was a success! I was beyond ecstatic with their results. I've recommended them to everyone I know.

Weekend walk-ins for nail clipping is super convenient, and the friendly staff always take good care of our dog when we take her there. Great product selection as well, especially for food and treats.

Great groomers; fabulous selection of dog (and cat) food, treats, and supplies; knowledgeable and friendly staff.

I just started working here. So far so good. Everyone is really nice and they love what they do. The few that I spoke with today have been working here for a little more than a year. That's a good sign. I'm part time...I love taking my break with my favorite house cat here at DOGMA. Her name is Lolla I believe. She sits accross from me and welcomes me into the room when ever I come in.

Great chew toys for my Golden and wonderful grooming for him and my cockapoo. Staff is lovely and kind, when not very busy.

AMAZING place for all your petcare needs and services. My choc lab has black nails so I go here to get them cut. They also have organic snacks and other pet accessories.

Fantastic! Everyone was super nice. My dog is normally super shy but she was giving everybody licks and almost didn't want to go home. And she smells great!

The process was smooth and you could tell that the workers cared about the dogs. He looked extra handsome after grooming and even got a snowflake bow. If you need a groomer that can shape your dogs fluffy legs, Dogma is great. Parking is convenient as well as they have their own parking lot. I m sure that would make it easier for those with large dogs.

The store itself has great products as well. A good sign is that there s no raw hide to be seen!

Dogma is professional and yet very personal. They do a great grooming job while also staying aware of each individual pet. We have been taking our pets here for years and are always satisfied.

They are friendly and my dog is never stressed after her grooming.

Brought my two dogs here for a walk-in nail trim, and could not have asked for a better experience! The staff were very friendly and extremely knowledgeable and most importantly, very in-tune with individual dogs body language. Our older dog is VERY anxious (and hates most grooming) but the groomer had no issues with the nail trim! Hands down our new favorite groomers, will definitely be coming back! Thank you!!

They treat my older dog as if they love her as much as I do.

Only groomer I will take my dog to. He is a giant baby and hates getting his nails done, but he is so comfortable with all the employees and they take such great care of him he never puts up a fuss walking to the back with them! These people are dog lovers through and through!

Friendly staff, and love how much they care about my pops.

They do a great job with my dog, and staff has always been very friendly!

I really like taking my Cinnamon to Dogma the staff is always friendly, I feel that they really take good care of her and they always ask what we want done and I can trust that it'll be doing well. Shout out to you Dogma staff!!

Daniel and Stacy are the best love them both and so do my doggys

They gave me a price of 40 dollars to get my cat haircut on the phone.
Once I got there to pick him up, the pice change to 50 dollars, they didn't complete the hair cut., and my cat was was nervous for about 3 days. I no they handle him to rough.one side of was longer than the other side.

Friendly staff members. Little girl always seem to be happier when she leave. Literally, she is smiling. She smells great , her breath smells great and her nails looks great. Prices aren't bad either. I highly recommend dogma. Thank you for all you do. Thank you Daniel for taking care of girl on her last visit.

They are the best groomers I've been to for my Chow Chow Toby. He looks great!

Always get a great spa day for our little pupper! She always comes home smiling and with a new accessory (bandana, bow, etc.). Just make sure you plan well ahead, they book up weeks in advance!

The staff is very personable and takes great care of our dogs. They've never had a bad haircut in the two years we've been taking them there. My dogs can also be a little anxious but have never had any reservations about going to Dogma so I know they are treated well when they are there. I recommend them to everyone.

We are new to the area and took our baby girl here for a much needed groom. Everyone was so nice from start to finish and our baby was so cute and obviously well cared for. We ll be frequent customers.

I had called to make an appointment for my golden doodle, The man answered the phone and put me on hold 3 times before a lady came on the phone and said we re going to have just call you back because it was in the morning and they had a lot of people to check in which I understood and left my number for them to call back but they NEVER did. If they would have just taken the few minutes it would have taken them to make an appointment instead of putting me on hold 3 times I wouldn t have gone some where else. My parents recommended this place to us and we were excited for our dog to go some where that could potentially be a great experience for her but the customer service is terrible!!!

My dog comes home looking and smelling wonderful after being groomed at Dogma. All of the staff are really nice and animal lovers. They also carry a variety of cool products.

Okay, really-- this place rules. When we are in town from Chicago we make it a point to attempt to get a hair appointment for our dog, they are that good! Rarely do I give five stars but this place deserves it; from the intentional care of our puppy, to the amazing friendly staff-- this place never disappoints. They do the best dog haircuts in the universe!
Thanks Dogma!!!

I ve never taken my 11 year old sheltie for full grooming because I was beyond paranoid that someone would shave his fur. I picked him up today and he looks like 4 year old! Amazing! They got after all his undercoat that apparently I was not getting down to. He looks fantastic and I m sure will be a lot cooler. Best place in town for grooming.

I haven't been here but I seem to have accidentally posted a rating of this place and now I can't delete it. I'm sure this is a great place to get your dog cleaned according to strict orthodoxies.

Kind staff, arrive right before closing to get dogfood and they let me take my time. Plan on using them for grooming, as I have heard good things from close friends.

Have taken our golden to Dogma for four years and always been very happy with the outcome. The staff and groomers could not be kinder - they LOVE dogs. Book in advance - they are always busy!

My dog really likes this place and so do I. My only issues is that sometimes they miss spots around the ears.

Prices for grooming are great but I get some serious anxiety here.. the waiting area is tiny and right by the front door. Lots of dogs in an out so it's stressful for me and my pups

They did a great job with my 9 month goldendoodle if you like the shorn look. I was told because of matting they would have to go short. I asked to keep the legs which did not have mats. Came back shorn. I was to a groomer in phoenix 5 weeks ago and she came back beautiful. I did comb and brush but there were some mats. But i dont think they wanted to deal with it. Will not be back.

Great group of people who really care about each dog. They have been professional and communicative throughout the COVID-19 process. We have been going to Dogma for years, and plan to continue to do so!

Took my dog to get his nails clipped, service was great and incredibly fast!

The only place I trust in RVA! best service, best love for all animals best everything all!

This place rocks! I found the store by accident one day and as a pet lover I couldn't resist going in..and boy I'm so glad I did. This place is the best for any dog or cat need for sure!

I have taken two generations of dogs to Dogma over the years including a Bouvier, rough coated Collie and a large hound. The staff has always been AMAZING and helpful. Yes, on occasion they were busy and I've had to wait a few minutes to be helped. But, hey, what's a few minutes when it comes to receiving excellent animal - centric service?

I love this place, and so does my dog! They do a great job, and truly love dogs. Plus, it's a local business, vs. a chain store.

I got my pomeranian groomed on a short notice on the weekend. Apparently you can book a part groom instead of a full groom on Saturdays. I absolutely love that option. The workers truly care about animals. If i didn't live 45 mins away I'd love to work there. I shopped Cary St while my dog was groomed. CUT TO...a year later and got two of my dogs groomed this time. The staff was awesome again. Dropped off my dogs on a Friday around 9:15am and picked them up around 2pm. My dogs look wonderful and will definitely book again.

Wrigley is feeing extra handsome after his first haircut since before Covid. The staff at Dogma are super friendly and the facilities are nice and clean!

Super friendly staff other than I'm pretty sure they lied to me when they told me my dog was cooperative. That, or my suspicions that the dog is carrying out a personal vendetta against me are accurate. She seemed happy, though.

DiDi and crew love what they do, and our fur babies appreciate the TLC! There's a reason their schedule is full, and it shows

So personable. Love their products. Love the staff.

Everyone I've ever interacted with at Dogma is always happy and friendly.

I asked for a trim and these people took a pair of clippers to my long hair, double coated border collie dog and now it looks like a large pomeranian, every inch. Who knows what my dogs coat will grow back as and how rough. You never use clippers on a dog like this you use thinning shears.

I showed up early at 8am to drop her off so she would get done early and they tell me they groom large dogs last. What? How about in order of being dropped off?

They ask for payment before showing the dog to you. I don't know what that is about, god forbid they stand behind their work and show what you're paying for.

They take great care of our buddy Andre. He gets pretty nervous but they make sure he is as comfortable as possible. Not to mention he looks amazing when his cut is finished.

Lila is the best dog groomer in the world. Her and all the people working there are amazing at what they do.

My doggys get excited when I pull into the parking lot which is a completely different reaction than other grooming places I've gone to. They love dogma!!!!

Great experience and lovely people! Pup enjoyed his time here and we had a very short wait.

Super nice place. They are really sweet to all three of my fur babies.

I could not be more impressed with Dogma! Not only did my pup come out of his grooming appointment looking and smelling beautiful, he was happy and greeted the staff before he even looked at me! When I got him to my car he actually pulled me to go back inside. My dog can hold a grudge like no other, so I'm glad we've found a place he loves!

I brought my mini schnauzer here for a grooming (including breed cut). This was my first visit to Dogma. Overall, good customer service, the grooming services are reasonably priced, my pet was not anxious or injured in any way upon return, and his cut looked great. However, I did take one star because it looks as if they forgot to buff his nails as requested (minor detail but still important). Overall pleased with the visit and will be back.

I had my senior dog groomed for a few years and never had a complaint, but have taken my puppy 3 times over the past 3 months. The second grooming I asked to keep her longer and her body was just above being shaved! Yesterday for the third grooming they cut her top knot off. It had never been cut and I kept it tied up. The groomer hand delivered puppy to me which had never happened in the past and told me she cut it because SHE wanted to see my puppy's eyes and she thinned it out which was not my instruction. I will be searching for another place to have my puppy groomed. I am beyond angry. I will never recommend Dogma Grooming to anyone again!

Wow! Top notch service and the friendliest staff both foh and boh. I really can't understand how they're so fast in clipping nails but it's insane and never once a bloody clip! They also have full service grooming, a pet needs shop, and a plethora of food and treat offerings. Go local and support Dogma at the top of Carytown, you will not be disappointed!!

They're the Best at dog grooming... Dazi is always well taken care of

The Dogma staff are friendly, well educated, and passionate about what they do. I just brought home a new puppy and have been trying to get her to eat. They educated me on the different brands of food and what to look for in ingredients. My Lola came home with not only a complimentary first time nail trim but a whole dietary regimen! She was the last to get her small little teeth in the litter so she gets puppy cereal for meals! (Dry puppy food mixed with goats milk #lovesit) They also recommended a smaller alternative to the bully stick and SHE LOVES THEM!!!! Dogma has really impressed me and Lola that we have already told half our fur-rents! We will post pictures of their grooming work when Lola is old enough! Thank you Dogma! Follow Lola on IG at @thereallolachanel

The place is great; the staff is the most knowledgable in Richmond, and the grooming also (customers include show dogs, and Richmond elites like governors); The low reviewers here are only upset because they are unable to read the hours sign ("walk in nail trimming Tues-Sat 11-4") , or their own frequent buyer cards (all brands require 12 purchases).

It feels good to drop your dog off and know that they are being loved on and treated well by the staff, and that's how I've felt going to Dogma. The staff is sweet to my pup and offered solutions and special services due to his anxiety being crated. I am very impressed with my visits so far.

I have taken my dog Heath to Dogma since he was 9 months old. Over the past 3 years I have been happy with their service. Last week I took Heath to get a wash and blow out as he had recently been cut down and therefore was not in need of a hair cut. When I went to pick up Heath, a very fluffy dog that barely resembled Heath was brought out. I explained that the dog was not my dog. The staff looked at me as though I was crazy and stated that there were no other miniature golden doodles brought in that day. I looked at the dog again and said this is not my dog. I began calling his name and giving him commands that he did not respond to; then I demonstrated that he wasn't even answering to his name. The staff looked baffled. Finally, I stated that my dog was micro-chipped and I would be taking him to the vet to prove it wasn't my dog. At that moment, she made a call and started inquiring about a dog that looked like mine that may have been picked up accidentally. After what seemed like an eternity, the owner, who was certain they had their dog, came back and I immediately recognized that she had Heath. Never once did Dogma staff apologize or express any concern. The staff's boyfriend stopped by as it was after hours and she talked with him briefly but never showed any real concern about my crisis. I went outside to call my family as I was furious and did not want to express my frustration to her but never once did she address their mistake. My question is; how do you mix up 2 dogs if you are following protocol and labeling the crates? This dog barely resembled my dog so I guess the other owner was hoping to get away with a real jewel but was disappointed to find that I could not be fooled just because our dogs were similar. I will never go back to Dogma.

Wonderful staff and covers all of your pet needs. I'll always bring my dogs here for grooming.

They treat both my cat and my family excellent, though it's a fight to put Runtly into his carrier he never fights with the young man who clips his nails. This place gets a thousand thumbs up grin us.

The staff loves my dog as much as I do and she loves going to get beautiful. Also thorough and notice any budding health issues. Great advice, too!

Dollie had her first trim today. Even though they were busy, it didn't take long to get in and out. The staff was friendly and professional.

Always a great experience, Merrit takes extra time especially with our blind sweetheart!

I'm from out of town and took my big pit baby to get his nails cut since he acts like I'm destroying his life when I try lol, and took care of him great he was so comfortable with then and he left happy as did I. Also all the staff were extremely nice and helpful. If I Iived in Richmond this would be our spot. Thanks!

Amazing and friendly staff. Cannot go wrong with anything they carry. They are a one stop shop for our 3 cat and 2 dog home. Stay Local!!

The people are professional super nice...they love dogs...they CARE

Customer for over 10 years! Would never go anyways else.

The folks at Dogma really care about all animals (and their people) and do great work.

I understand things happen and for one incident to occur for someone to write such a negative review is not fair to Dogma. I have been taking my 3 dogs to Dogma for over 10 years and they are the greatest. The staff are so friendly and truly care about my dogs. I am in line paying my bill and Didi takes the time with me, and great other customers as they come in, she is always so pleasant. I think my dogs are more happy to see Didi and Anne than me. Keep up the great work Dogma!!!

I have taken our Dachshunds to many, many groomers. Every Dachshund owner knows how much they can 'whine' during toenail trims. Dogma's staff is professional and loving. They also have a WIDE variety of specialty toys, treats, and gifts for dogs and cats.

This is the only place in richmond where my dog will allow someone to clip her nails! I've tried petco, petsmart and a few other places but she doesn't do well being on table and in a restraint (which I completely understand why). Dogma goes above and beyond to make my girl comfortable and calm. They never put her on a table and they have someone petting her on the ground while they clip her nails. Not to mention they have a very cute selection of items for purchase while you wait! Highly recommended!

First time visiting today. My doberman needed her nails clipped. Her anxiety is through the roof when it comes to hygiene. What takes me up too two hours at home was completed in under seven minutes. Super friendly and apparently very experienced staff. Calm, clean, well organized environment. Good pricing. Will be utilizing their services in the future. Thank you.

As the resident pedicurist, I LOVE LOVE LOVE the clientele!

The staff is always focused on the pets as the priority.

They are honestly the best groomers around. They always listen to our needs, and our dogs always coming out looking incredible. We stopped taking our dogs to PetSmart when they started to become even to scared to go into the store just to shop. It makes me feel like they weren't being treated well. Since going to Dogma they haven't acted like that since, even though they know they're at the groomers

I love Dogma because not only do they do a great job grooming our fur babies, but they really do care about the animals. We had a golden retriever who had cancer and the staff/manager suggested grain free food and even gave us free cans of food. We also had a 13 year old chow chow with bad arthritis that we brought in for grooming and they made sure she was able to sit/lay down a lot during her grooming session and kept her very comfortable