They are charging me $ 44 unilaterally and without my consent, under the "banking services" argument. Unacceptable of a card that I thought was distinguished and respectful. The Call Center only attends "office hours", they are not able to put a person 24/7 like anywhere in the world, we are still a town.
The waiting room has screens that broadcast information about diet, exercise and a healthy lifestyle. Decor and natural lighting create a friendly atmosphere.
At the C.C.I Diners Club agency in Quito, it is advisable to restructure and maximize the space they have for better customer service. I make this comment since on May 2 of this year I approached the aforementioned agency to carry out some procedures and it was observed that the line to make payments at the only window they have was very busy, having customers wait long and some of them older adults, even having to wait outside the premises. The agency is advised to take out some unsupported couches that are placed transversely to the armchairs which do not give much use, instead of putting all the armchairs together, in this way they would gain space, they could also increase another window next to the current one to cases or events such as the one indicated and when its use is required, one of the customer service people who have 5 cubicles could be available, taking into account that the people who go to be attended there can sit comfortably waiting for their turn .
Gentlemen Diners Club it is important to take into account these observations, remember that they are a card of category and prestige that are due to all your clients.
Very bad attention by the security guard as well as the advisors in the JRC, they are good to call and offer services but not to solve them and attend our requests.
I had to go from Tumabaco for 3 hours to go and return to Diners main office to pick up a check returned by form. After waiting 20 min I get a photocopy !!!! That if I want to have the original check, I must request and return in 10 days.
They gave me a TC Diners with a quota of $ 5500, I started to use it all very well but until I wanted to buy equipment for my work abroad for $ 4200 they informed me that I cannot buy for that amount since it is not authorized, so why Heck they give you that quota if you can't use it, the very despotic lady told me if it doesn't serve her closure and I'm working on that
Call center Monday 21 saturated. 5 calls and all until the end of the recording. About 30 minutes on the phone on hold.
All day long my phone rings and I receive nothing important calls to buy more services that I do not want, however it is reported that they do not call again and they do it. When you really need your services do not answer or transfer from person to person - The Call Center only attends in "office hours." Bad service!
Now when it is most needed as of July 220 ... THEY SAY THEY ARE NO LONGER GIVING ADVANCES IN CASH .... THEY ARE A POD ....
VISA tells me that the renewed card will be delivered to me on August 5. Today is 18 and nothing happens.
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