digitickets.co.uk
E
Unfortunately the sales pitch didn't match the act...
Unfortunately the sales pitch didn't match the actual system functionality, looks like the sales pitch is just a fantasy as the follow up and service is non-existent.
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A great product, with knowledgeable support and go...
A great product, with knowledgeable support and good aftercare in our experience. The only ticketing company we spoke with that have a team on the road that regularly visit to update on new features and ensure we're completely happy with everything. Would recommend.
B
I wouldn't actually even give one star to this dia...
I wouldn't actually even give one star to this diabolical company .
Got a ' text ' from this company asking me to call them . Apparently they have totally screwed up our ticket booking . They couldn't even be bother to ring us to let us know. When I rang them they explained that there was an issue and they would try to sort out tickets for same day but different booking slot . 3 days and 3 calls later .. after me chasing them (once again no attempt to call us, the customer! )
They still haven't resolved our issue
When you ring them they answer the call straight away ( guess that's one positive!) which shows they cannot be doing much therefore cannot understand why we haven't had a call back ?
They have explained they will need to speak to Avon Valley regards our booking - still no call back since Friday , so i have had to ring avon valley myself to query what on earth is going on? .
Thankfully a very helpful lady seems to know what she s doing and is trying to sort out the issue .I would avoid this company 'digitickets' like the plague .. Seems like a few young lads on the end of the phone who haven't got a blue whats actually going on and have no experience in customer service . We got an apology but that's just not good enough when you have a Xmas booking for young children and travelled journey prepared for the weekend and totally seem to have dismissed the fact that these ticket were booked over 10 weeks ago.NOT ONLY THAT the booking is in 5 days to e and They still haven't sorted it out !!
They haven't even called to ket us know what they are actually doing about this or to offer us a refund . Absolutely terrible customer service.! Never again
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About DigiTickets (Digital Ticketing Systems Limited)
DigiTickets (Digital Ticketing Systems Limited) is a leading provider of ticketing software solutions for attractions and events. The company offers innovative and proactive online ticket booking technology that is trusted by zoos, aquariums, theme parks, farm attractions, museums, heritage railways, festivals and concerts.
With over 20 years of experience in the industry, DigiTickets has established itself as a reliable partner for businesses looking to streamline their ticketing operations. The company's software solutions are designed to help clients increase revenue while reducing costs and improving customer satisfaction.
One of the key features of DigiTickets' software is its flexibility. The system can be customized to meet the specific needs of each client, whether they are a small attraction or a large event with thousands of attendees. This means that clients can choose the features they need without paying for unnecessary extras.
Another advantage of DigiTickets' software is its ease-of-use. Customers can book tickets online quickly and easily using any device with an internet connection. This makes it convenient for customers who want to avoid long queues at the entrance or who prefer to plan their visit in advance.
In addition to its core ticketing software solutions, DigiTickets also offers a range of additional services such as marketing support and data analysis. These services help clients optimize their operations by providing insights into customer behavior and preferences.
DigiTickets' commitment to innovation has helped it stay ahead of competitors in the industry. The company regularly updates its software with new features based on feedback from clients and changes in consumer behavior.
Overall, DigiTickets (Digital Ticketing Systems Limited) is an excellent choice for businesses looking for reliable ticketing software solutions that are flexible, easy-to-use and innovative. With its proven track record in the industry and commitment to customer satisfaction, it's no wonder why so many attractions and events trust DigiTickets with their ticketing needs!
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- Did not replied to negative reviews
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DigiTickets (Digital Ticketing Systems Limited)
3.7